topic Your portal does not support publishing web scene layers - Enterprise 11.1 in ArcGIS Enterprise Questions

Your portal does not support publishing web scene layers - Enterprise 11.1

Thomas_Puthusserry — Thu, 02 May 2024 15:39:43 GMT

We have multiple Enterprise deployments in version 11.1.

It is possible to share as web layer of 3D multipatch, raster tile layer from a DEM and elevation layer from DEM in one of such instance. However in an identical deployment, the share as web layer for 3D multipatch fails where as raster and elevation layer from DEM works.

The only option is to create a slpk file and then upload directly to the portal, however the hosted feature service is then not created.

Any suggestion how to resolve this?

Thomas

Re: Your portal does not support publishing web scene layers - Enterprise 11.1

BillFox — Thu, 02 May 2024 15:55:09 GMT

did it give you any error messages?

Re: Your portal does not support publishing web scene layers - Enterprise 11.1

Thomas_Puthusserry — Thu, 02 May 2024 16:02:07 GMT

Hi @BillFox

Except the one shown in the screenshot, nothing else

Re: Your portal does not support publishing web scene layers - Enterprise 11.1

BillFox — Thu, 02 May 2024 17:01:12 GMT

might not match what you see but does anything in this knowledge base help?

https://support.esri.com/en-us/knowledge-base/problem-the-share-as-web-layer-option-is-disabled-when--000012511

Re: Your portal does not support publishing web scene layers - Enterprise 11.1

A_Wyn_Jones — Fri, 03 May 2024 12:27:10 GMT

Have you checked the health of your ArcGIS Datastore tilecache?

https://support.esri.com/en-us/knowledge-base/how-to-validate-arcgis-data-store-000022348

Use the "Validate via JSON in the ArcGIS Server admin endpoint" method as it provides more information. You'll find your tilecache datastore under "nosqlDatabases".

Re: Your portal does not support publishing web scene layers - Enterprise 11.1

Thomas_Puthusserry — Thu, 16 May 2024 09:48:59 GMT

@A_Wyn_Jones The validation option you suggested seems only works for relational datastores. I have validated the datastores via gis server admin end point and seems healthy.

Re: Your portal does not support publishing web scene layers - Enterprise 11.1

A_Wyn_Jones — Thu, 16 May 2024 17:25:28 GMT

Hmm - yes it does seem healthy.

Are you running a early windows server version which may need this workaround applied? https://support.esri.com/en-us/knowledge-base/error-001812-unable-to-connect-to-the-database-used-for-000018751

Check this article out too, essentially need to make sure the Service accounts trusted sites include your machine name and Friendly Alias:

https://community.esri.com/t5/arcgis-enterprise-questions/datastore-tilecache-and-trusted-sites/td-p/1064552

Re: Your portal does not support publishing web scene layers - Enterprise 11.1

Thomas_Puthusserry — Fri, 17 May 2024 11:11:37 GMT

Thanks @A_Wyn_Jones This was originally done to enable the scene layers to publish (as slpk) from contents in the portal (without that the error was : error 001887: failed to create couchdb database.

The issue now is more of just not been able to publish the 3D layers from pro directly where as the raster tile works fine.

The env I am testing is identical to the working env: in terms of windows / network etc (all in Azure)

We do not use web adaptors: just application gateway linked to the portal / gi servers

Re: Your portal does not support publishing web scene layers - Enterprise 11.1

BillFox — Fri, 17 May 2024 17:16:33 GMT

does the .eslpk option work for you?

Re: Your portal does not support publishing web scene layers - Enterprise 11.1

Thomas_Puthusserry — Tue, 21 May 2024 08:19:26 GMT

Yes the SLPK option worked always. But then there is no option to edit the hosted scene layer (features)?

Re: Your portal does not support publishing web scene layers - Enterprise 11.1

Thomas_Puthusserry — Wed, 12 Jun 2024 16:01:22 GMT

Apparently this was down to some permissions to a folder in gis server for the arcgis service account. This article helped to identify and fix it: https://support.esri.com/en-us/knowledge-base/error-error-001369-failed-to-create-the-service-000016...

The arcgis service account did not seems to have full access to the C:\arcgisserver folder. Once that was granted and restarted the gis server machine it seems the view layer is created.

There was a related issue with creating view layers from hosted feature layers. Apparently these were related issues and that also got fixed.

Thomas