topic Re: web adapter can't access server machine in ArcGIS Enterprise Questions

web adapter can't access server machine

Laura — Wed, 17 Apr 2024 13:17:18 GMT

Everything was slow so we did a reboot and now I can't access anything. Enterprise 11.2. Ran a repair on server as well.

Re: web adapter can't access server machine

CodyPatterson — Wed, 17 Apr 2024 13:34:58 GMT

Hey @Laura

My server typically takes 10+ minutes to rebind to the Web Adaptor after a restart, has this time went by before another attempt? Also, I was curious if you're able to access it through the port URL.

If that's still not working, I'd attempt to restart the IIS server that it's running on, or restart it through the IIS console. If that still does not work, I'd attempt to open up the Web Adaptor configuration through the start menu and attempt to access the URL that is in there, and then if still not working, attempt to place the same URL and see if it's just stuck somewhere.

Hope that helps!

Cody

Re: web adapter can't access server machine

Laura — Wed, 17 Apr 2024 13:38:21 GMT

It has been like this for 24 hours now. I can't access it either way and the server everything is on was restarted a few times yesterday.

Re: web adapter can't access server machine

berniejconnors — Wed, 17 Apr 2024 14:08:48 GMT

@Laura

Can you access the server where ArcGIS Server is installed? Check in the Windows Services console to see if the "ArcGIS Server service" is running. If not, try to start it. If it is running, check the Task manager to see if there are any ArcSOC.exe processes running.

Bernie.

Re: web adapter can't access server machine

CodyPatterson — Wed, 17 Apr 2024 14:10:13 GMT

Hey @Laura

Ah alright I see what you mean, I assume you've tried this already, but when looking inside of Task Manager, on the Services tab, does it show the ArcGIS Server as running? If it is running, would it be possible to Stop and Start it once to see if it makes any difference? I've had some issues persist through server restarts until I did that.

Cody

Re: web adapter can't access server machine

Laura — Wed, 17 Apr 2024 14:18:14 GMT

Yes running and seeing ArcSOC

Re: web adapter can't access server machine

Laura — Wed, 17 Apr 2024 14:11:15 GMT

I stopped and started 3x yesterday and not sure if I should keep doing that

Re: web adapter can't access server machine

CodyPatterson — Wed, 17 Apr 2024 14:35:01 GMT

Hey @Laura

This has definitely became quite interesting, I'm curious if a Windows update has broken the Server, even saying this, I'm using 11.2 and have updated my machine to the most recent update. Perhaps an update is missing?

At this point, I think support would be best to take a look at it to see what has went wrong, it may be fruitful to check the logs, mine being in this location here: C:\arcgisserver\logs along with the database logs to see if something could be hanging.

Cody

Re: web adapter can't access server machine

Laura — Wed, 17 Apr 2024 14:55:43 GMT

I did check in with support and got nowhere unfortunately, came here to see if anyone had fresh ideas. I'll take a look at the logs

Re: web adapter can't access server machine

berniejconnors — Wed, 17 Apr 2024 15:06:09 GMT

It sounds like a problem with the web adaptor. For some reason the web adaptor thinks the ArcGIS Server is not ready to receive requests. Has the web adaptor been rebooted or is it on the same server as ArcGIS Server?

Re: web adapter can't access server machine

Laura — Wed, 17 Apr 2024 15:07:49 GMT

All on the same server

Re: web adapter can't access server machine

berniejconnors — Wed, 17 Apr 2024 15:14:26 GMT

The webadaptor is supposed to check the server health (:6080/arcgis/rest/info/healthcheck) and the "Under Maintenance" flag (:6080/arcgis/admin/machines/<machine_name>/edit) to determine if the server is ready. Have you checked these?

Re: web adapter can't access server machine

Laura — Wed, 17 Apr 2024 15:19:32 GMT

hm when i try it takes me back to the same error. maybe i'm doing it wrong?

Re: web adapter can't access server machine

berniejconnors — Wed, 17 Apr 2024 15:23:16 GMT

I don't have experience with a one server setup. My web adaptor has a different server name than my ArcGIS Server. Can you access your REST services directory? Admin Directory? Server Mnager? or do you get the same message from the web adaptor?

Re: web adapter can't access server machine

Laura — Wed, 17 Apr 2024 15:23:53 GMT

all the same error

Re: web adapter can't access server machine

berniejconnors — Wed, 17 Apr 2024 15:55:09 GMT

Sorry - I am out of suggestions. I suggest you go back to Esri Support.

Bernie.

Re: web adapter can't access server machine

NileshValwaikar — Wed, 17 Apr 2024 18:32:52 GMT

Dont know if this would work for you but you can give it a try.

As you are having everything on a single machine i suggest you to

First stop all arcgis services like (Portal Service, Arc Server Hosting Service, Datastore Service etc), Also change their startup type to Manual.

Ensure each service has proper credentials in the 'Log On' tab, the same which was used while installing. It would be safe to reenter the same credentials again for each service.

Check if all ArcGIS folders are having Full access to the user account which was used to setup the Arcgis Enterprise

Restart your PC and than start each service one by one in below order....

wait for atleast 10mins after starting one service and than only start the next one

1) Datastore

2) Arc Server

3) Portal

Try to access the Arc Server Manager via web adaptor and see if you are able to access it now.

Re: web adapter can't access server machine

Scott_Tansley — Thu, 18 Apr 2024 03:18:29 GMT

Hey Laura,

Have you jumped onto the machine and used https://localhost:6443/arcgis/rest/services what happens when you do that? You'll probably get a certificate error, just push through it and accept the 'risk'. It's fine. This rules the WA out and gives us a view of what's happening with the server itself....

Re: web adapter can't access server machine

Laura — Mon, 22 Apr 2024 13:56:13 GMT

Ending up being something way off -

We stopped the ArcGIS Server Service
We edited the server.xml file in C:\Program Files\ArcGIS\Server\framework\runtime\tomcat\conf to include a keyalias for the selfsignedcertificate.
We performed a similar edit for the <machine name>.json file in C:\arcgisserver\config-store\machines
We restarted Server.

Re: web adapter can't access server machine

DanielMcCormick — Mon, 27 Oct 2025 13:37:43 GMT

Hi Laura,

I'm glad you got it figured out. I know this post is well over a year old, but can you please provide in more detail what you did to configure the keyalias in both of those locations?

Thank you,

Daniel