topic Re: How to change/replace a web adaptor with new Instance Name? in ArcGIS Enterprise Questions

How to change/replace a web adaptor with new Instance Name?

Yogesh_Chavan — Wed, 06 Mar 2024 12:20:14 GMT

We have a new ArcGIS Enterprise deployment.

A web adaptor named "arcgis" is installed on the server machine, and is federated with portal.

The new challenge is to replace the instance name for the web adaptor with "server" to be used with an internal NLB.

We have 2 things in mind:

Install a new web adaptor named "server", which we already tried but it results in failure to launch server manager page, but works for admin and rest end points.
Un-federate the server and re-install a new web adaptor with required instance name ("server") and re-federate, 😞 which I think is not a good workaround? Although it would bring back the services, but break web maps, and apps.

Any help or suggestion would be highly appreciated.

Thanks,

Yogesh.

Re: How to change/replace a web adaptor with new Instance Name?

BenClark — Wed, 06 Mar 2024 17:47:25 GMT

Really weird that you can't get to Server Manager but the other two pages are reachable. Are all three URLs using the same domain/subdomain and web adaptor name?

Re: How to change/replace a web adaptor with new Instance Name?

MarceloMarques — Wed, 06 Mar 2024 17:50:45 GMT

@Yogesh_Chavan

Question: Is it possible to change the name of the Portal & Server Webadaptors ???

Answer: From the technical support this is unsupported, here's the doc that refer to:

https://enterprise.arcgis.com/en/portal/latest/administer/windows/using-a-reverse-proxy-server-with-portal-for-arcgis.htm

Integrate your portal with a reverse proxy or load balancer—Portal for ArcGIS | Documentation for ArcGIS Enterprise

Question: Does Esri supports to rename the webapators ???

Answer: No, it is not a supported workflow.

Question: Can Esri Technical Support assist to rename the webadaptors???

Answer: No, it cannot, it is not a supported workflow.

Question: Can Esri Professional Services assist to rename the webadaptors ???

Answer: Yes, Esri Professional Services has tools and methods that can be used to rename the webadaptors, the customer can reach out to Esri Professional Services for assistance.

I hope this clarifies your question.

Re: How to change/replace a web adaptor with new Instance Name?

Yogesh_Chavan — Thu, 07 Mar 2024 09:17:19 GMT

Thanks @MarceloMarques

Re: How to change/replace a web adaptor with new Instance Name?

Yogesh_Chavan — Thu, 07 Mar 2024 09:17:57 GMT

Yes they do use the same Web Adaptor and domain.

Re: How to change/replace a web adaptor with new Instance Name?

MarceloMarques — Thu, 07 Mar 2024 17:54:20 GMT

@Yogesh_Chavan - you are welcome, glad to assist. : )