topic Re: Missing all services after upgrade in ArcGIS Enterprise Questions

Missing all services after upgrade

DanGriffin — Sat, 26 Jan 2019 06:00:42 GMT

I've upgraded form 10.5.1 to 10.6.1 and I've lost all map services, even the default world cities. I've confirmed that the site directories are set up correctly and the files still exists in the same location as before. Directory permissions seem correct. Not sure what else to check?

Re: Missing all services after upgrade

DanGriffin — Sat, 26 Jan 2019 06:28:10 GMT

Licensing issue

Re: Missing all services after upgrade

ReidWebb — Fri, 29 Mar 2019 15:26:48 GMT

How can I verify if the cause is a licensing issue?

Re: Missing all services after upgrade

DanGriffin — Fri, 29 Mar 2019 15:44:24 GMT

In Manager go to - Site - Software Authorization and look at Licensed Role:

Re: Missing all services after upgrade

ReidWebb — Mon, 01 Apr 2019 13:45:26 GMT

Licensed Role: Image Server

Expiration Date: Never

Software Version: 10.6.1 (build 9270)

Looks authorized to me, correct?

Re: Missing all services after upgrade

DanGriffin — Mon, 01 Apr 2019 15:33:07 GMT

You're missing the ArcGIS Server License. This is how it looks for me:

Licensed Role: GIS Server Advanced, Image Server

Expiration Date: Never

Software Version: 10.6.1 (build 9270)

Re: Missing all services after upgrade

ReidWebb — Mon, 01 Apr 2019 16:51:59 GMT

I figured it out. When you run the ArcGIS authorization utility, it shows you the Authorization Number (ECPXXXXXXXXX) number that it reads from the provisioning file.

The problem was that, by default, the utility was reading the wrong Authorization Number from the provisioning file. It was reading the Image Server Authorization Number to authorize Server instead of the Server Standard Authorization Number. Once my GIS POC sent me the screenshot showing the two different numbers, I realized what was happening and changed the ECP number to match Server instead of Image Server.

Thank you guys!