topic Re: 11.2 PublishingTools Service Unable to start in ArcGIS Enterprise Questions

11.2 PublishingTools Service Unable to start

valenj88 — Fri, 12 Jan 2024 18:11:23 GMT

Is anyone else having this issue? Rebooted server service, rebooted server machine, the service remains unable to start up, and we are unable to publishing anything to the data store.

Re: 11.2 PublishingTools Service Unable to start

CodyPatterson — Fri, 12 Jan 2024 18:16:19 GMT

Hey @valenj88

Did this occur after it was working, or has the PublishingTools Service never worked? I was also curious if this is after an upgrade from an older version of Enterprise and if any logs or error messages are produced that I can check out.

I would firstly check the permissions on the service and ensure that you have access to the Service as well, it could be that a permission set has changed or someone has locked a service account possibly!

Cody

Re: 11.2 PublishingTools Service Unable to start

valenj88 — Fri, 12 Jan 2024 22:12:04 GMT

I actually just went ahead and pulled the plug on 11.2 today. We rolled it back to 11.1. Guess I learned my lesson about Short Term Releases. Our server basically became unresponsive today and no amount of rebooting services or machines could bring it back. I tried a repair using the installer, we tried to roll back server updates that happened this week, nothing.

Re: 11.2 PublishingTools Service Unable to start

CodyPatterson — Mon, 15 Jan 2024 12:07:07 GMT

Hey @valenj88

I'm sorry to hear that, my company is in a very similar situation where 11.2 seemingly had broken quite a few things. We plan to roll back here soon as well, so hopefully everything continues working for you!

Cody

Re: 11.2 PublishingTools Service Unable to start

AmandaDeMedeiros — Mon, 15 Jan 2024 15:04:41 GMT

Everyone's Enterprise deployments are unique, which could be basic to complex. Which makes the solutions varied. There are a couple of things that could have occurred, without an Esri Support analyst combing over your deployment and error logs, I can only provide broad suggestions.

Theoretical reasons this could occur:

The connection between the local machine and ArcGIS for Server is unstable or intermittent. This causes ArcGIS for Server to be unable to establish communication with other machines and returns the error.
Processing and memory limitations of the server may return the error. The server crashes or becomes unresponsive when overloaded with requests or is unable to process a large amount of data.

I would check to see the system resources (RAM, Cores, ArcSOCS, disk space)
If the machines could reach each other
If the upgrade failed in any section
If anti-virus is targeting our software
Your certificates are having issues

I would recommend sending a ticket to support for them to review your environment and the problem you encountered.