topic Re: Multiple Web adaptors in single machine deployment in ArcGIS Enterprise Questions

Multiple Web adaptors in single machine deployment

vijaybadugu — Thu, 04 Jan 2024 21:32:43 GMT

ArcGIS Enterprise 10.9.1, We are trying to install Web Adaptors for Portal and Server. when i try to install 2nd instance of Web adaptor for server, It is showing either repair or remove the webadaptor from the system. Why it is not allowing us to install 2nd instance of the web adaptor on 2019 Datacenter edition?

Re: Multiple Web adaptors in single machine deployment

JoshuaBixby — Thu, 04 Jan 2024 21:37:27 GMT

This is better addressed with Esri Support since community members aren't able to do a call/meeting with you and possibly a screenshare to see what is going on. I use to run ArcGIS 10.9.1 on Windows Server 2019, and I regularly had several ArcGIS Web Adaptors on the same machine; so I suspect it is something workflow related or environment specific on your end, both of which more information is needed.

Re: Multiple Web adaptors in single machine deployment

BobNoyes — Thu, 04 Jan 2024 21:51:13 GMT

There is definitely a workflow to the process so, make sure you are following the steps as outlined by ESRI. Do you have a previous version of Enterprise installed on the machine? Question: why are you installing 10.9.1? It seems like you would be saving yourself some issues down the line by installing 11.1.2.

Re: Multiple Web adaptors in single machine deployment

vijaybadugu — Thu, 04 Jan 2024 21:51:12 GMT

it is a fresh installation

Re: Multiple Web adaptors in single machine deployment

Scott_Tansley — Thu, 04 Jan 2024 21:58:42 GMT

What virtual directories exist in the IIS instance please? What context name did you use for the first WA and what are you trying to use for the second WA?

Re: Multiple Web adaptors in single machine deployment

vijaybadugu — Thu, 04 Jan 2024 22:02:24 GMT

1. portal 2. server

Re: Multiple Web adaptors in single machine deployment

Scott_Tansley — Thu, 04 Jan 2024 22:02:21 GMT

Is that answer to my first or second question?

Re: Multiple Web adaptors in single machine deployment

vijaybadugu — Thu, 04 Jan 2024 22:05:49 GMT

Hi, We have only one virtual directory portal and that was installed using 1 WA (portal) . trying to install 2nd WA (server) and did not allow us to install and set up .

Re: Multiple Web adaptors in single machine deployment

Scott_Tansley — Thu, 04 Jan 2024 22:06:48 GMT

I've never had this issue with 10.9.1 and I've done multiple builds. My thought is to uninstall the WA, if they exist then clean up any folders/virtual directories in IIS (manually). Then retry, if possible restart IIS if not the OS before the second attempt.

Re: Multiple Web adaptors in single machine deployment

vijaybadugu — Thu, 04 Jan 2024 22:09:24 GMT

Ok. we did uninstall several times and install. the outcome of it is same.

Re: Multiple Web adaptors in single machine deployment

Scott_Tansley — Thu, 04 Jan 2024 22:11:12 GMT

Have you met all the dependencies of the IIS install? I'm assuming so as 10.9.1 should prompt you to deploy all roles (IIS Components). Is anything else on the web server other than Esri, or is it a fresh install of IIS?

Re: Multiple Web adaptors in single machine deployment

vijaybadugu — Thu, 04 Jan 2024 22:19:35 GMT

it did not prompt for any IIS dependencies. it is a fresh installation.

Re: Multiple Web adaptors in single machine deployment

Scott_Tansley — Thu, 04 Jan 2024 22:25:50 GMT

Have you tried using a different context name instead of Server? At this point, I think you need a call with Esri Support to guide you through this. I often call my first server 'Hosting' instead of Server, as typically that is the role that machine fulfills. I honestly don't think it will make a difference, but maybe worth a try before going to Esri support.

Re: Multiple Web adaptors in single machine deployment

BobNoyes — Thu, 04 Jan 2024 22:29:10 GMT

I have always called the server web adaptor - arcgis, and the portal adaptor - portal. It keeps things simple.