topic Re: Spatiotemporal big data store error in ArcGIS Enterprise Questions

Spatiotemporal big data store error

StephenKaranja — Thu, 23 Mar 2023 06:14:37 GMT

Hi,

We have configured a spatiotemporal big data store as a single-machine deployment. This is the base ArcGIS Enterprise deployment with ArcGIS GeoEvent Server deployed on the same machine. ArcGIS Server supports two different server roles simultaneously in this deployment pattern; it is licensed as a GIS Server and a GeoEvent Server. The system has enough resources for all components. However, the spatiotemporal big data store stops occasionally with a connection error.

Running the describedatastore utility returns the following error message:

Error encountered: HTTP GET request failed. Connect to <hostname>:9220 [<hostname>/10.128.229.10] failed: Connection refused: connect

Validating the data store in the ArcGIS Server Administrator Directory returns the following error message:

Server machine 'https://<hostname>:2443/arcgis/datastoreadmin/machines/<name>/validate' returned an error. 'HTTP GET request failed. Connect to <hostname>:9220 [<hostname>/10.128.229.10] failed: Connection refused: connect'

We usually restart the data store in the ArcGIS Server Administrator Directory to get it running again. We'll appreciate any assistance in resolving the root cause of the error.

Regards,

Stephen

Re: Spatiotemporal big data store error

EricAnderson_DHS — Fri, 23 Jun 2023 18:37:34 GMT

Did you ever get this resolved? Thank you!

Re: Spatiotemporal big data store error

StephenKaranja — Sat, 24 Jun 2023 06:45:38 GMT

Not yet.

Re: Spatiotemporal big data store error

LarsChristianØstgaard — Mon, 27 Nov 2023 13:08:39 GMT

Hi!

We had the same issue.

My recommandation is to check if the port is blocked in the firewall.

1. First validate Data Store, if not verified:

2. Check if the server have access to the port 9220:

2.1 Go to ArcGIS DataStore server and Open PowerShell as administrator.

2.2 Type: tnc servername_including_domain -port 9220

2.3 If the response includes: tcpTestSucceeded : False => The firewall blocks the access for this port (9220).

3. Then, on the Data Store server, go to Windows Firewall with advanced security

4. Go to "Inbound rules"

5. Create "new inbound rule"

6. Choose:

a. Port: Yes

b. Allow the connection: Yes

c. Specific Ports: 9220

d. Give the rule a name, here: ArcGIS Spatial BigDataStore

e. Confirm and Save as new Rule

7. Open PowerShell and run the command again: “tnc dataStore_server_ip_incl_comain -port 9220

=> If TcpTestSucceeded: True, the access reestablished.

8. Go to ArcGIS Server Manager again > Site Data store > and verify donnection?

Re: Spatiotemporal big data store error

StephenKaranja — Mon, 27 Nov 2023 15:58:29 GMT

Thanks for the information. In our case, port 9220 is not blocked by the firewall. The command returns TcpTestSucceeded : True.