topic Re: Datastore : "You don't have permission to perform this task" in ArcGIS Enterprise Questions

Datastore : "You don't have permission to perform this task"

PierreLarondelle — Tue, 26 Jan 2021 12:15:14 GMT

Hi, when I tried to perform any of the tasks regarding datastore config, I get this message.

I'm on windows server 2019, the cmd is from admin elevated prompt, all concerned folders have full rights.

Any ideas ? Thanks.

Re: Datastore : "You don't have permission to perform this task"

JonEmch — Wed, 27 Jan 2021 15:46:00 GMT

Could you try running this prompt while logged into the windows service account that runs ArcGIS Datastore? It is a bit strange that running it as an admin results in a permission failure.

Please let me know if this changes the behavior.

Re: Datastore : "You don't have permission to perform this task"

PierreLarondelle — Thu, 28 Jan 2021 14:34:27 GMT

Nope, even with domain account. I'm in touch with the IT to try a group Managed Service Account as described in documentation. I don't think it will do the trick but it's worth giving a try.

From last post I tried giving full access to "Everyone" on concerned folders, for test purpose, but still the same behaviour. Maybe an exorcist in last resort ... ? 🙄

Thanks anyway for your help

Re: Datastore : "You don't have permission to perform this task"

JonEmch — Thu, 28 Jan 2021 14:57:03 GMT

Perhaps an exorcist, or the next best thing: Working with Esri Technical Support! Are you able to open a ticket at this time?

Re: Datastore : "You don't have permission to perform this task"

PierreLarondelle — Thu, 28 Jan 2021 22:03:51 GMT

Yes I'm in touch with our local distributor, we'll see what can be done.

Have a nice day !

Re: Datastore : "You don't have permission to perform this task"

JonEmch — Fri, 29 Jan 2021 14:35:17 GMT

You as well! If you dont mind, please follow up with the case solution once it gets resolved. Alternatively, DM me your case number and I will post it once it is finished.

Re: Datastore : "You don't have permission to perform this task"

LeeIrminger2 — Wed, 25 Oct 2023 13:52:00 GMT

What was your solution?

Re: Datastore : "You don't have permission to perform this task"

PierreLarondelle — Wed, 25 Oct 2023 15:58:09 GMT

Hi @LeeIrminger2 , the problem was in Datastore VM's certificate. After upgrading the machine's certificate the problem was gone.

Re: Datastore : "You don't have permission to perform this task"

LeeIrminger3 — Thu, 26 Oct 2023 15:38:37 GMT

Thank you - was that a single machine deployment?

Re: Datastore : "You don't have permission to perform this task"

PierreLarondelle — Thu, 26 Oct 2023 18:31:07 GMT

No, we have splitted ArcGIS Entreprise over 3 VMs : ArcGIS Server + Portal / Geodatabase / Datastore

Re: Datastore : "You don't have permission to perform this task"

LeeIrminger2 — Thu, 26 Oct 2023 20:57:33 GMT

So you installed a new certificate on the Data Store host VM and that resolved the issue? Do you have a case # I could reference?

Re: Datastore : "You don't have permission to perform this task"

PierreLarondelle — Fri, 27 Oct 2023 08:39:27 GMT

Yes, for us it has done the trick but I don't have any case # about it.

I found the clue after lot of search.