https://community.esri.com/t5/arcgis-enterprise-questions/custom-basemap-disappears-when-zoomed-in/m-p/1339188#M37483 <P>I'm making a custom basemap for the arcgis mapviewer for my supervisors using a flyover image that my county assessors office distributes to the municipals ever 3 years. I've managed to get the flyover image onto the mapviewer however when I zoom in to street range the map becomes invisible. I've already adjusted the visibility range but still no luck. Anyone have any advice?</P> Mon, 01 Jul 2024 20:23:59 GMT imsail 2024-07-01T20:23:59Z https://community.esri.com/t5/arcgis-enterprise-questions/custom-basemap-disappears-when-zoomed-in/m-p/1339188#M37483 <P>I'm making a custom basemap for the arcgis mapviewer for my supervisors using a flyover image that my county assessors office distributes to the municipals ever 3 years. I've managed to get the flyover image onto the mapviewer however when I zoom in to street range the map becomes invisible. I've already adjusted the visibility range but still no luck. Anyone have any advice?</P> Mon, 01 Jul 2024 20:23:59 GMT https://community.esri.com/t5/arcgis-enterprise-questions/custom-basemap-disappears-when-zoomed-in/m-p/1339188#M37483 imsail 2024-07-01T20:23:59Z https://community.esri.com/t5/arcgis-enterprise-questions/custom-basemap-disappears-when-zoomed-in/m-p/1339211#M37484 <P>imsail,</P><P>It sounds like you are using an air photo basemap.&nbsp; An air photo basemap would need a raster tile cache.&nbsp; How many levels are in the raster tile cache for this air photo basemap?&nbsp; Check the REST services directory for the basemap to see the scale for the highest level ID.&nbsp; For the <A href="https://geonb.snb.ca/arcgis/rest/services/GeoNB_Basemap_Imagery/MapServer" target="_self">service</A> in the image below it is Level ID 13&nbsp;with a scale of 1:564.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="rasterTileCacheLevels.png" style="width: 377px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/83389iE43E8AFA3EEE8FE1/image-size/large?v=v2&amp;px=999" role="button" title="rasterTileCacheLevels.png" alt="rasterTileCacheLevels.png" /></span>&nbsp;</P><P>When you zoom in to Street level you are likely exceeding the largest scale level in the raster tile cache.</P><P>Bernie.</P> Wed, 18 Oct 2023 16:42:45 GMT https://community.esri.com/t5/arcgis-enterprise-questions/custom-basemap-disappears-when-zoomed-in/m-p/1339211#M37484 berniejconnors 2023-10-18T16:42:45Z