topic Re: Sever Level Logs in ArcGIS for Server (Exception Messages) in ArcGIS Enterprise Questions

Sever Level Logs in ArcGIS for Server (Exception Messages)

TimHayes2021 — Thu, 23 Dec 2021 19:00:09 GMT

I was looking at the Debug Logs in our ArcGIS Server Manager and see two Severe Level Logs:

Exception in Put(): 4672 Put exception: the client id
4672 already has a value
GIS_Housing.MapServer_4673 checked out.
Housing.MapServer

Exception in Get(): _GetItemIterator exception: client id
4672 is trying to check out GIS_Planning.MapServer
but it already checked out
Housing.MapServer4672
Housing.MapServer

These services are both sourced from our Enterprise GDB (SQL Server not a File GDB or Data Store).

Any thoughts on what these message mean and how to resolve them?

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

TonyContreras_Frisco_TX — Wed, 29 Dec 2021 15:45:25 GMT

It seems to be related to how the data is set up.

Esri Community - Server Manager Log questions

Try unchecking the schema lock option in the map service settings. Do you have Feature Service enabled? Is anyone trying to edit the data through the service?

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

Amanda__Huber — Thu, 17 Feb 2022 21:03:36 GMT

Our organization is also seeing this issue. Has anyone found a resolution?

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

feralcatcolonist_old — Fri, 03 Jun 2022 15:07:16 GMT

I'm interested in this as well; our data is coming from a bulk-publish based on a data store portal item tied to a view-only SDE connection.

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

Joel_Lopez — Tue, 02 Aug 2022 13:28:44 GMT

Hi Everyone, coming across a similar error. Does this have to do with shared instances? In our case, the error is saying that map service A (tied to database A and in its own folder on ArcGIS Server) cannot be checked out because map service B (tied to database B and in its own folder on ArcGIS Server) is already checked out.
We have 254 map services, most of them published as shared instances.

Error

Exception in Get(): _GetItemIterator exception: client id 19972 is trying to check out FolderA/MapServiceA.MapServer but it already checked out FolderB/MapServiceB.MapServer19972

Service instance activation failed in 'System/DynamicMappingHost.MapServer'. AutomationException: 0x80004005 - Unspecified error

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

AliVanSickle — Thu, 11 Aug 2022 17:13:28 GMT

I am also seeing similar error. We recently switched to shared instances rather than dedicated. This is when I started to notice the error. It must be related. However I am not seeing any timeouts or high response times for the services that are showing this error.

I am wondering what this error actually means? Seems like the data is responding as expected.

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

Anonymous User — Mon, 15 Aug 2022 17:27:51 GMT

Also getting the errors, also wondering.

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

Lwkrynock — Thu, 01 Sep 2022 13:05:30 GMT

Yep, I'm also getting these errors and wondering. The 2 services mentioned in the error are using shared instances. They were published as feature services from versioned data stored in a feature dataset in an enterprise gdb. The error refers to the map service though. The services are being used in a field app and web app. The data updates being done with the field app seem to be working fine.

Just providing some details in case it helps to determine the cause of this error.

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

EricJackson1 — Tue, 06 Sep 2022 14:42:35 GMT

We are also seeing this. Seems to have stared when we started using shared instances. Data from SDE, read only, no extra capabilities turned on. Just standard MapServer services.

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

NickN — Fri, 21 Apr 2023 21:12:43 GMT

ah my favorite ESRI Community pastime, finding a year old thread with the same issue I just ran into with no resolution 😉

Add me to the list of people spotting this error in my ArcGIS Server logs. Specifically 10.9.1 and as with others it seems to be limited to services that are in the shared pool.

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

AdrianMarsden — Thu, 21 Sep 2023 14:46:20 GMT

ah my favorite ESRI Community pastime, finding a year old thread with the same issue I just ran into with no resolution 😉

Add me to the list of people spotting this error in my ArcGIS Server logs. Specifically 11.1 and as with others it seems to be limited to services that are in the shared pool.

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

NickN — Thu, 21 Sep 2023 17:41:48 GMT

lol, that's unfortunate that it's still in v11, hopefully they figure it out before 12?

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

LanceKirby2 — Thu, 28 Sep 2023 14:34:43 GMT

Had this error since 10.9.1. At 11.1 now. FRUSTRATING!

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

AnneTetley — Tue, 17 Oct 2023 14:42:51 GMT

We're now seeing this a lot since we moved up to 11.1. Would be good to understand what can be done about it. I've raised it with our managed service team at ESRI.

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

AndreaB_ — Wed, 18 Oct 2023 21:41:14 GMT

following

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

AllenScully2 — Thu, 30 Nov 2023 23:16:45 GMT

Seeing this too - 10.9.1, services mentioned in the error are using the shared instance pool as well.

Wondering if, outside of the Severe logging message, anyone has an idea of what the user experience is? what happens to the user who's request generated the Severe message? Anything? Error message?

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

LanceKirby2 — Wed, 06 Dec 2023 03:02:59 GMT

I had esri support take a look. They weren't helpful at all. Just living with it.

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

Rabbit — Thu, 18 Jan 2024 20:41:17 GMT

This error was showing up in my logs after I published a map image layer. I was able to get around it by changing the instance type for the map service I was having an issue with to "Dedicated Instance pool".

I don't know if this is the long-term fix everyone needs but this got me to the point that I could see the map.

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

MelissaNorthey — Mon, 05 Feb 2024 16:02:57 GMT

Oh-boy. I'm following this old thread too now. Just upgraded to 10.9.1 and am slowly migrating services to ArcGIS Pro runtime. Those that have been upgraded and set to "Shared instance pool" (isn't that supposed to be a perk of ArcGIS Pro runtime?) are throwing these "SEVERE" errors for us too. I'm looking to rid us of errors and get everything happy before upgrading to 11. I feel late to the game but then again I don't feel so alone in this error.

Re: Sever Level Logs in ArcGIS for Server (Exception Messages)

AmandaDeMedeiros — Mon, 05 Feb 2024 16:28:15 GMT

This is most likely BUG-000147815 A series of errors are logged by ArcGIS Server when querying a feature service which utilizes the shared instance pool.

If you make a case with Support they can attach this bug to your case and you can follow it in MyEsri.