topic Re: Update ArcGIS Enterprise license in ArcGIS Enterprise Questions

Update ArcGIS Enterprise license

UalasRohrer — Fri, 14 May 2021 20:09:58 GMT

Hello, I have a Highly Available ArcGIS Enterprise stack deployed with ArcGIS Enterprise Cloud Builder for AWS. I am wondering how can I update the licenses for the portal, server, datastore, and webadaptor?

Thank you!

Ualas

Re: Update ArcGIS Enterprise license

ReeseFacendini — Mon, 19 Aug 2024 14:04:07 GMT

The licenses for Portal for ArcGIS can be updated through the Portal UI, ArcGIS Server is updated through the licensing wizard on the machine, ArcGIS DataStore is updated through a command line tool also on the machine, and ArcGIS Web Adaptors don't have a license associated with them.

Portal:

Sign in to home page with an admin account
Select "Organization" from menu at the top of the window
In the blue bar, select "Licenses"
Upper left-hand side select "Import licenses"

Server:

Log into the machines where ArcGIS Server is installed
From the Start menu, open "Software Authorization for ArcGIS Server"
Enter the new ECP code, or upload the .prvc file downloaded from MyEsri
Follow the prompts until the wizard succeeds and closes
Repeat for the additional ArcGIS Servers in the HA setup

DataStore:

v10.9.1 and before
- Sign into the machine where DataStore is installed
- Open Command Prompt as an admin, and navigate to the <ArcGIS Data Store installation directory>\datastore\tools directory (i.e. C:\Program Files\ArcGIS\datastore\tools)
- run the tool "updatelicense" (there are no additional parameters needed)
- Repeat for all other relational DataStore installations
v11.0 and later
- The relational DataStore now automatically updates its license whenever the license from ArcGIS Server is updated. The steps above are no longer necessary with the latest versions.

https://enterprise.arcgis.com/en/data-store/latest/install/windows/data-store-utility-reference.htm#ESRI_SECTION1_3B306C70FBC94A3E95EFCB3448C2B925

Re: Update ArcGIS Enterprise license

UalasRohrer — Tue, 18 May 2021 16:28:40 GMT

Thank you for the reply. I'll try the solution on Thursday and I'll provide feedback.

Re: Update ArcGIS Enterprise license

UalasRohrer — Wed, 19 May 2021 20:13:17 GMT

Hi @ReeseFacendini , your instructions worked great. Thank you!

Re: Update ArcGIS Enterprise license

Laura — Mon, 16 Oct 2023 13:17:03 GMT

I am having issues with the server side. I can finally se my layers again in Portal and server manger, but the error in Pro will not go away

Re: Update ArcGIS Enterprise license

George_Thompson — Mon, 16 Oct 2023 13:22:59 GMT

@Laura is this for data coming directly from an Enterprise Geodatabase?

If so, you need to update the license also in the Enterprise Geodatabase as the SDE user: https://pro.arcgis.com/en/pro-app/latest/tool-reference/data-management/update-enterprise-geodatabase-license.htm.

Should take less than a minute to complete.

Re: Update ArcGIS Enterprise license

Laura — Mon, 16 Oct 2023 13:57:38 GMT

Yes, SDE. How can I do that without being able to connect to the database?

Re: Update ArcGIS Enterprise license

George_Thompson — Mon, 16 Oct 2023 14:04:47 GMT

You will need the SDE user connection. Once you have that, you can apply the keycodes file from ArcGIS Server that was just updated. It will update the license information in database for you.

You may need to get IT or an admin to provide you a copy of the keycodes file or access on the machine.

Re: Update ArcGIS Enterprise license

Laura — Mon, 16 Oct 2023 14:13:06 GMT

I have the keycodes; I cannot connect under any login

Re: Update ArcGIS Enterprise license

George_Thompson — Mon, 16 Oct 2023 14:25:42 GMT

Have you tried to enter the keycodes file in that pop-up window?

Re: Update ArcGIS Enterprise license

Laura — Mon, 16 Oct 2023 14:27:09 GMT

Yes, it looks like the keycodes didn't download correctly and I had to code into program files and save it from there. Weird workout around but eventually the codes worked.

Re: Update ArcGIS Enterprise license

George_Thompson — Mon, 16 Oct 2023 14:39:40 GMT

Great to hear! Using that GP tool in the future, you can update the license before it expires (if you have an updated keycodes file).