Hosted Services not working after configuration changes to Server

RobMcCulley — Thu, 21 Sep 2023 15:20:26 GMT

We've been running a single tier Enterprise deployment, and decided to expand it to a two tier deployment to improve performance. I'm following the instructions here to migrate Server and Data Store to a new machine.

Step 1 of migrating a machine running Server is to move the server directories and configuration store to a shared network location. After performing this step, all of our hosted feature classes no longer work. In Server Manager, the hosted feature classes are shown as "Stopped":

I've tried restarting Portal, Server, Data Store, and the original Single Tier machine. None of those worked.

I can't see anything wrong with the Data Store. The output of describedatastore.bat:

General information of ArcGIS data stores on FQDN1 ================================================== Data store release..................11.1.0.42869 Staging location....................C:\arcgisdatastore\staging Log location........................C:\arcgisdatastore\logs Free disk space.....................30.00GB Threshold for READONLY mode.........1024MB Information for relational data store ds_oaflnz7l ================================================== Backup location.....................C:\arcgisdatastore\backup\relational Is backup folder shared.............false Backup schedule.....................{"schedule-starttime":"00:00:00","schedule-frequency":"Every 0 DAYS"} Days backup retained................7 Data store status...................Started SSL enabled.........................true member machines.....................FQDN1 Maximum connections.................150 Owning system URL...................https://FQDN1:6443/arcgis/admin Portal for ArcGIS URL...............https://webadapter/portal Number of connections...............0 connection(s) to managed database Data Store mode.....................READWRITE Is Point-in-time recovery enabled...No Query optimizer enabled.............Yes Operation completed successfully. PS C:\Program Files\ArcGIS\DataStore\tools>

The output of validating the DataStore from the Server Admin interface:

{ "datastore.release": "11.1.0.42869", "datastore.name": "ds_oaflnz7l", "datastore.replmethod": "ASYNC", "datastore.isReadOnly": "false", "datastore.isConfigured": "true", "machines": [{ "machine.overallhealth": "Healthy", "datastore.release": "11.1.0.42869", "datastore.release.configstore": "1.5", "platform": "Windows", "machine.isReachable": "true", "hostip": "XXX.XXX.XXX.XXX", "name": "FQDN1", "role": "PRIMARY", "dbport": 9876, "initstarttime": 1695231440090, "healthcheck.enable": "true", "status": "Started", "adminurl": "https://FQDN1:2443/arcgis/datastoreadmin/", "db.isactive": "true", "db.isAccepting": "true", "db.isInRecovery": "false", "db.ActiveReplMethod": "NONE", "db.isManagedUserConnValid": "true", "datastore.release.pg": "14.5", "datastore.release.sde": "11.1.0", "datastore.release.geometry": "1.30.4.10", "datastore.release.geometrylib": "1.30.3.10", "db.isSiteConnValid": "true" }], "datastore.release.configstore": "1.5", "datastore.release.geometry": "1.30.4.10", "datastore.release.geometrylib": "1.30.3.10", "datastore.release.sde": "11.1.0", "datastore.release.pg": "14.5", "datastore.layer.extent.updated": false, "datastore.status": "Started", "datastore.isActiveHA": "false", "datastore.overallhealth": "Healthy", "datastore.lastfailover": -1, "datastore.lastbackup": 1684955920681, "datastore.isRegistered": "true", "datastore.hasValidServerConnection": "true", "datastore.validServerMachinesList": [ { "machineName": "FQDN1", "adminURL": "https://FQDN1:6443/arcgis/admin" }, { "machineName": "FQDN2", "adminURL": "https://FQDN2:6443/arcgis/admin" } ], "owningSystemUrl": "https://FQDN1:6443/arcgis/admin", "status": "success" }

If I connect directly to the DataStore database using Pro, all of my feature classes are there, and if I add them to a map, the data is still there as well:

Any idea what I need to do to get these services working in Portal/Server again?

Re: Hosted Services not working after configuration changes to Server

DavidColey — Fri, 22 Sep 2023 18:18:36 GMT

Have you tried using the python api to start the services? From time to time, some of my hosted feature services or vector tile services will 'stop' I restart them using the python api. Something like:

try: gis = GIS("https://yourdomain.net/portal", "your_portal_login", "your_portal_pw") gis_servers = gis.admin.servers.list() print(gis_servers) #message = message + "\n" + str(gis_servers) agshost = gis_servers[0] print(agshost) #message = message + "\n" + str(agshost) vtServicesList = agshost.services.list(folder='Hosted') for vtService in vtServicesList: serviceName = vtService.properties.serviceName if (serviceName == 'ExoticInvasiveSpeciesPoint' or serviceName == 'ExoticInvasiveTreatment'): print(serviceName) message = message + "\n" + str(serviceName) vtService.start() print(vtService.status) message = "\n" + message + "\n" + str(vtService.status) except Exception: # If an error occurred, print line number and error message import traceback, sys tb = sys.exc_info()[2] e = sys.exc_info()[1] #print(e.args[0]) #print "Line %i" % tb.tb_lineno message = message + "\n" + "Line %i" % tb.tb_lineno message = message + "\n" + str(e)

works for me every time I encounter a stopped hosted service.

Hope this helps

topic Hosted Services not working after configuration changes to Server in ArcGIS Enterprise Questions

Hosted Services not working after configuration changes to Server

Re: Hosted Services not working after configuration changes to Server