topic Re: Error upgrading 10.9.1 to 11.0 in ArcGIS Enterprise Questions

Error upgrading 10.9.1 to 11.0

Laura — Wed, 06 Sep 2023 13:32:17 GMT

Hello, I have a few cases open with Esri at the moment, but have not found a resolution for my problem.

Once I reach the point where I insert the file it begins upgrading and immediately errors out on the upgrade database portion. I have restarted Portal components and restarted my machine, nothing seems to work. I upgraded to 10.9.1 earlier this year without any issues.

Re: Error upgrading 10.9.1 to 11.0

Ann-MarieFalkowski1 — Wed, 06 Sep 2023 13:46:19 GMT

Hello,

We ran into this exact issue when upgrading from 10.9.1 to 11.1. For us, it was a permissions issue. The ArcGIS Server account did not have explicit permissions on the arcgisserver folder on one of the federated servers. I granted the ArcGIS Server account full control to the folder and was able to complete the upgrade. I would check the following folders:

ArcGIS Server

Check <installation_drive>:\arcgisserver
Check <installation_drive>:\Program Files\ArcGIS
Check <installation_drive>:\Python 27

Portal for ArcGIS

Check <installation_drive>:\arcgisportal
Check <installation_drive>:\Program Files\ArcGIS

ArcGIS Data Store

Check <installation_drive>:\arcgisdatastore
Check <installation_drive>:\Program Files\ArcGIS

Re: Error upgrading 10.9.1 to 11.0

Laura — Wed, 06 Sep 2023 14:13:55 GMT

Thanks,

My permissions were all fine though.

Re: Error upgrading 10.9.1 to 11.0

Joshua-Young — Wed, 06 Sep 2023 14:54:22 GMT

Somewhere there should be an upgrade log file on portal server that has a more detailed message of what failed. I wish I could tell you where it is exactly but it has been several years since I got that error during an upgrade. It might actually be recorded in the standard portal log file (Drive:\arcgisportal\logs\servername\portal) or that log might point you to the log file I am thinking about.

That is how I found out at an item somehow got on the data migration list twice and that was causing the upgrade database to fail for me.

Re: Error upgrading 10.9.1 to 11.0

LakshmiKanth — Sat, 06 Dec 2025 12:07:35 GMT

I had same issue upgrading Portal 10.8.1 to 11.3. It failed during Portal Content/Database upgrade process. The issue is with the backend Postgres database launch. The Postgres is not starting due to the missing dependant dll after portal upgrade installation.

This scenario comes up when the Windows server has only Portal component (no other components - Server/DataStore/WebAdaptor). It worked for me when all components on the same server.

Solution is to install the VC++ 2013 runtime which has required version of dlls for the postgres version to run.

Posting this message here so it will be helpful for others.