topic Re: ArcGis servers joining site in ArcGIS Enterprise Questions

ArcGis servers joining site

abdelsalmelmoursi — Tue, 25 Jul 2023 11:00:48 GMT

I'm traying to join ArcGis server to site which have one working server the issue is after joining successfully and the Map services is working well on both two servers after at most 20 minutes the server is going out from the site by it self

ArcServer 10.8.1 standard

I have shared folder for the configuration and services and its accessible for the service account user

I'm using the same service account user used on both servers and it has full control on Arcgis folder and python27 folder ,arcgisserver folder

Re: ArcGis servers joining site

BillFox — Wed, 26 Jul 2023 16:46:03 GMT

did you try join site from the new machine or add machine from the existing machine?

Re: ArcGis servers joining site

ArchitSrivastava — Mon, 31 Jul 2023 08:04:46 GMT

Hello @abdelsalmelmoursi ,

I understand that is weird and the major concern would be that it everything is configured perfectly then why after 20 mins the problem occurs.

What I would recommend is that we start from the basic to get to the bottom of this issue. Can you check the following :

Considerations before joining a site
Check the Logs which are created while performing the joint site operation. Details below:
Also as @BillFox mentioned, try "Join a site from new machine" as stated in the Add an ArcGIS Server machine to a site
As it's causing problems after 20 mins, run a through check at network and firewall settings

If can share those logs, I can have a look at them also.

Hope it helps!

-Archit

Re: ArcGis servers joining site

abdelsalmelmoursi — Wed, 02 Aug 2023 10:45:35 GMT

Hello ArchitSrivastava

thanks for your response i reviewed all the Considerations before joining a site

but the issue still happening

i will share with you the log file

Re: ArcGis servers joining site

abdelsalmelmoursi — Wed, 02 Aug 2023 10:48:10 GMT

Hello BillFox

I'm traying from the existing machine manager window

Re: ArcGis servers joining site

ArchitSrivastava — Mon, 07 Aug 2023 11:55:29 GMT

Hello @abdelsalmelmoursi,

Apologies for the delay in response.

I analyzed the log file and it seems that it all starts with the following error:

<Msg time="2023-08-02T11:24:19,579" type="INFO" code="7720" source="Server" process="9988" thread="1" methodName="" machine="machinename.domain.net" user="" elapsed="" requestID="">The cloud regions configuration file was deleted from this server machine. If you have other server machines in the site, please make sure that the file has been deleted from them as well.</Msg>

Could you please confirm the following:

Is your config-store on a cloud server?
Check if the following are present and populated with information of both the machines:
- \\<machine>\Program Files\ArcGIS\Server\framework\etc\config-store-connection.xml
- \\<machine>\Program Files\ArcGIS\Server\framework\etc\machine-config.xml specifically "<HTTPS>6443</HTTPS>" section
- \\<fileserver>\share\config-store\machines\<MACHINE>.<DOMAIN>.json
Check patches which are available from "ArcGIS Patch Notification" and if possible install those on both the machines.

I have seen a similar problem at v10.7.1 but not on any release after that. Hopefully go through above steps will share more insight of fix the issue. If not, we can look into few more details but let's confirm the above.

Hope it helps!

-Archit