topic Re: Questions on restoring ArcGIS Enterprise backup in ArcGIS Enterprise Questions

Questions on restoring ArcGIS Enterprise backup

wizgis — Thu, 06 Jul 2023 07:59:57 GMT

Hello Community,

We have a live/publicly available arcgis enterprise environment whose backup, we were able to successfully take by using webgisdr tool.

Now we want to restore this backup on a new set of machines whose IP address and machine names is same as of our existing deployment from which backup was taken.

I was going through the following blog article : https://www.esri.com/arcgis-blog/products/arcgis-enterprise/administration/migrate-to-a-new-machine-in-arcgis-enterprise-two/ and it has been mentioned to make modifications in new web adaptor machines etc\host file by including IP address of new machine and hostname of existing/primary machine.

What I would like to know is when making modifications to host file should we enter the publicly available URL or webadaptor URL of the primary machine.

The reason I ask this question is because we tried restore process however, got error public portal URL's are different.

With publicPortalURL for web GIS backup pointing to public/external URL and publicPortal URL for current WebGIS pointing to web adaptor URL of new machine.

Any insights on this would be helpful.

Re: Questions on restoring ArcGIS Enterprise backup

JakeSkinner — Thu, 06 Jul 2023 14:39:15 GMT

Hi @wizgis ,

The host file should be updated on the web adaptor machine with the external URL of Enterprise. For example, if the web adaptor's machine name is web1.esri.com with IP address 300.20.10.1, and the external URL of Enterprise is gis.esri.com, you will update the host file to be:

300.20.10.1 gis.esri.com

Re: Questions on restoring ArcGIS Enterprise backup

wizgis — Thu, 06 Jul 2023 16:39:03 GMT

Thank you @JakeSkinner for your insights.

Also, just to clarify my web adaptor machine has two IP addresses one is private and one is external so which one should be entered in host file.

Additionally, when configuring the web adaptor on new machines should I enter the external URL i.e. gis.esri.com, or should I just enter the internal URL of the newly installed ArcGIS Server?

Re: Questions on restoring ArcGIS Enterprise backup

JakeSkinner — Thu, 06 Jul 2023 20:21:43 GMT

@wizgis the private IP should work. When configuring the web adaptor, specify gis.esri.com for the URL in the browser (i.e. https://gis.esri.com/portal/webadaptor), and specify the Fully Qualified Domain Name for the Portal or ArcGIS Server server for the Portal/Server Name:

JakeSkinner_0-1688674884297.png

Re: Questions on restoring ArcGIS Enterprise backup

wizgis — Fri, 07 Jul 2023 10:37:00 GMT

@JakeSkinner Thank you for sharing your letting me know this. As suggested in etc hosts file I used internal IP of web adaptor machine and external URL however, when I tried to use external URL in browser (gis.esri.com) while configuring the WebAdaptor nothing happened, and I got the message of Requested Resource could not be found .

Hence, I used the FQDN of the webadaptor machine in URL to configure WebAdaptor for Portal and Server however, when I tried the restore process I still got the same error of publicportalURLs not matching.

Re: Questions on restoring ArcGIS Enterprise backup

JakeSkinner — Fri, 07 Jul 2023 10:54:23 GMT

@wizgis log into Portal Administrator Directory and navigate to System > Web Adaptors > click on the Web Adaptor:

JakeSkinner_0-1688727160427.png

In the URL, add /edit. Update the Web Adaptor URL to the external URL (i.e. gis.esri.com) and click Edit Web Adaptor:

JakeSkinner_1-1688727233977.png

Afterwards, try signing into Portal using this URL. If this works, you should be able to restore the backup.

Re: Questions on restoring ArcGIS Enterprise backup

wizgis — Fri, 07 Jul 2023 11:51:43 GMT

@JakeSkinner Thank you for swift reply.

This suggestion helped me made some progress as I did not receive any error message related to publicportalURLs however, when I tried the restore process I now got the error of "Failed to validate all federated ArcGIS Server Sites."

Attaching the screenshot.

Any further suggestions.

WebGISDR_NewError.png

Re: Questions on restoring ArcGIS Enterprise backup

JakeSkinner — Fri, 14 Jul 2023 11:11:32 GMT

@wizgis check the Service URL (Portal > Organization > Settings > Servers) for the original and new environment. Are these the same? i.e. https://gis.esri.com/server

Re: Questions on restoring ArcGIS Enterprise backup

wizgis — Wed, 19 Jul 2023 06:24:17 GMT

Thank you @JakeSkinner for your insights and letting me know that when configuring webadaptor we need to use external URL in address bar.

With help from support and IT team we figured that the reason it was not working at my end was because the test webadaptors machine webserver had default host/machine name in their bindings. Once we changed it to DNS alias/external URL I was able to configure webadaptor over DNS alias and restored worked successfully.