topic Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget in ArcGIS Enterprise Questions

ArcGIS Enterprise 11.1 is not printing features with custom print widget

AbiDhakal — Fri, 05 May 2023 17:57:50 GMT

Hello. I need your help friends.

I just installed ArcGIS Enterprise 11.1 yesterday and found out that my custom print widget is not able to print feature service features. The pdf map from the print widget comes out blank with just the base layer and no features on it. It prints image service and tile service features, but not feature service features. I'm in distress. All our agency application are built using Web AppBuilder applications and they have feature service in them because we want folks to be able to edit features, however when printing the features do not show up. This issue will render our enterprise useless.

Please help. I'm sure one of you have a resolution or work around.

Thank you,
Abi

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

BillFox — Fri, 05 May 2023 18:02:58 GMT

did you do an in-place upgrade?

do you see any printing errors or access errors in the portal or arcgis server logs?

is this a stand alone ArcGIS Server for printing?

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

AbiDhakal — Fri, 05 May 2023 18:15:47 GMT

@BillA

I did an upgrade with Esri tech support.

This is the error log from the Server:
Error executing tool. Export Web Map : Failed to create layer from service at https://gis.forestry.alabama.gov/arcgis/rest/services/AFCEnterprise/StandMapping/FeatureServer/0. Failed to execute (Export Web Map).

Yes, on this machine I have Portal, Server, Web Adaptor for both Portal and Server and DataStore.

Thank you very much,
Abi

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

MichaelTorbett — Fri, 05 May 2023 18:18:21 GMT

Following this post. I was planning on upgrading to ArcGIS Enterprise 11.1 next week, but will hold off until I see if a solution to this problem is available.

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

BillFox — Fri, 05 May 2023 18:21:57 GMT

if possible, can you install a stand alone ArcGIS Server (not federated) just for printing? and then have your print widget use its printing url

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

AbiDhakal — Fri, 05 May 2023 18:23:14 GMT

@BillFox I have logged a BUG - 000151919 in October of last year when it did this for one on my applications, however the rest of my applications were working just fine so I did not think much of it. Now, after installing ArcGIS Enterprise 11.1 it is doing this for all the applications.

Thank you,
Abi

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

AbiDhakal — Fri, 05 May 2023 18:27:10 GMT

@BillFox I do not have another machine to do that, Bill. I hope someone in the community picks up this conservation and has an environment that you suggest and gives us the answer to your question.

Thank you,
Abi

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

BillFox — Fri, 05 May 2023 18:33:03 GMT

what release did you upgrade from?

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

AbiDhakal — Fri, 05 May 2023 18:34:21 GMT

@BillFox

From ArcGIS Enterprise 11.

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

TanuHoque — Fri, 05 May 2023 18:48:27 GMT

Thank you all for reporting this. My apologies. We will look into this with high priority.

One question - are your services private i.e. requiring credentials to access them?

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

AbiDhakal — Fri, 05 May 2023 18:51:14 GMT

Thank you @TanuHoque . Yes, they are private and require credentials to access them.

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

TanuHoque — Fri, 05 May 2023 18:54:51 GMT

thanks @AbiDhakal for prompt response.

followup question -- did you happen to try with a public service (that doesn't require credentials)? did that work for you?

are your basemap layers from arcgis online? or your own and they are secured too?

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

AbiDhakal — Fri, 05 May 2023 19:01:48 GMT

@TanuHoque I think, I tried that before but do not exactly remember the outcome, but I can quickly try and let you know now. My basemaps are from Esri.

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

TanuHoque — Fri, 05 May 2023 19:07:39 GMT

Thanks @AbiDhakal

Meanwhile, I looked at the other bug that mentioned. Unfortunately we were not able to reproduce this in house with the repro steps included in the bug. And I don't anyone else reported the legend issue either. Looks like you are some unique situation that made legend to not show up for feature layer. We are working with the support analysts to figure out a way to repro that and we can go from there.

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

AbiDhakal — Fri, 05 May 2023 19:58:39 GMT

@TanuHoque

Thank you for the clue. I made my service public, but made sure I had 'Enable ownership-based access control on features'. I first did this for only the feature service and that did not help, so I made both image service and feature service public as well as 'Enabled ownership-based access control on features', my legends are now showing up. I can only hope that my service do not get into public hands. Do you have any suggestion? Just to let you know I'm testing this with some of your Esri colleagues.

Thank you,
Abi

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

TanuHoque — Fri, 05 May 2023 20:11:27 GMT

Thank you for the clue. I made my service public, but made sure I had 'Enable ownership-based access control on features'. I first did this for only the feature service and that did not help, so I made both image service and feature service public as well as 'Enabled ownership-based access control on features', my legends are now showing up. I can only hope that my service do not get into public hands. Do you have any suggestion? Just to let you know I'm testing this with some of your Esri colleagues.

@AbiDhakal

thanks for providing me your test results. With 'image service', did you 'map image layer' (off a map service) or 'image service layer' (off an image service)?

But it is still odd that you had to make it public to see legends. Once the analyst reaches back to me, we will investigate further.

Now, back to the original 11.1 non-legend related issue where layers don't show up in the output -- I imagine that works when you make the service pubic, right?

Please note, I'm not asking you to making your service public as a workaround, it is only to do some testing to help us get better understanding of the situation.

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

AbiDhakal — Fri, 05 May 2023 20:24:48 GMT

@TanuHoque

I did this with a map image layer off of a map service.

Not just the legends were not showing up, but the features were also not showing up. However, like I mentioned ealier with it being public now both the features and the legend show up.

Hopefully, you can find a resolution soon to to where we do not have to make the service public for the features and legends to show up on a print output.

Thank you for your awesome support.
Abi

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

TanuHoque — Fri, 05 May 2023 20:31:53 GMT

Thanks @AbiDhakal for providing clarification.

Once I get all the details from the analyst, we will dig in. We don't want you services made public unnecessarily either 🙂

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

AbiDhakal — Fri, 05 May 2023 20:57:53 GMT

@TanuHoque

Right, please we are waiting on a resolution so we do not have to make it public.

Thank you for everything,
Abi

Re: ArcGIS Enterprise 11.1 is not printing features with custom print widget

AbiDhakal — Sun, 07 May 2023 12:01:30 GMT

@TanuHoque

This is what I’m also thinking. Until we figure out what is going on we can ‘disable ArcGIS Service Directory’. That way unauthorized users cannot get hold of the service directory and the apps require credentials to get in. That keeps the data safe? If so business can function as usual? I also have a few other ideas to test in the mean time. We can talk about it. What is your advise?