topic Re: After portal update to 10.9 webappbuilder apps doesnt work in ArcGIS Enterprise Questions

After portal update to 10.9 webappbuilder apps doesnt work

Hcemince — Mon, 24 May 2021 08:25:51 GMT

Hi everyone,

We just updated our portal and server 10.8.1 to 10.9. However, our webappbuilder applications doesn't work after update.

Error is "Cannot read property 'version' of undefined"

Re: After portal update to 10.9 webappbuilder apps doesnt work

Hakan_KOCAMAN — Mon, 24 May 2021 10:50:52 GMT

Solving this problem is very important for other users who will update.

Re: After portal update to 10.9 webappbuilder apps doesnt work

BillFox — Mon, 24 May 2021 16:14:36 GMT

Did the step about re-index portal items complete successfully?

Re: After portal update to 10.9 webappbuilder apps doesnt work

Hcemince — Tue, 25 May 2021 11:48:16 GMT

I've checked the portal logs

Re: After portal update to 10.9 webappbuilder apps doesnt work

DavidColey — Tue, 25 May 2021 18:48:49 GMT

Are you able to access the portal's web app builder at all? Can you create new web apps? Or is it only existing web apps that will not open from the app overview page>EditApplication?

If you still cannot edit the app, you could try is this:

Get the item id of one of your portal hosted WABs. Go into the portals content items folder and search for the item:

D:\arcgisportal\content\items\your_long_id_item_number

The first file in the 'your_long_id_item_number' folder is the json config file for the wab application. I have an existing application I built at Enterprise version 10.6.1. The very top of the json config file looks like this:

{"theme":{"name":"FoldableTheme","styles":["blue","default","black","cyan","green","purple","red","yellow"],"version":"2.8", . . .

it looks to me like the pair "version":"2.x" may be missing from your config. Maybe you had a custom theme? So depending on when you built your apps in the Portal Web App Builder will determine what version it is. For Enterprise 10.6.1 it was version 2.8. For the latest 10.9 Enterprise the wab version is 2.19

https://developers.arcgis.com/web-appbuilder/guide/about-versions.htm

Maybe that will work, I don't know. I've never tried.....

Re: After portal update to 10.9 webappbuilder apps doesnt work

BillFox — Tue, 25 May 2021 20:18:35 GMT

I would expect the upgrade to take about 8 hours. The 15 min line above seems to indicate the update flopped with a false positive log entry.

Re: After portal update to 10.9 webappbuilder apps doesnt work

Hcemince — Wed, 26 May 2021 09:25:23 GMT

in this case, we will run the portal setup again. But this time, it will be a repair setup type. Am i right? Because, It wont be detected as a update, I guess...

Re: After portal update to 10.9 webappbuilder apps doesnt work

Hcemince — Wed, 26 May 2021 09:29:17 GMT

Previous apps, which was created before update, stoped working. Creating new apps working good, without errors.

I also tried to manuel version change as you mentioned. But, it didn't work.

Re: After portal update to 10.9 webappbuilder apps doesnt work

DavidColey — Fri, 28 May 2021 16:07:58 GMT

Yeah, that was a longshot, I'm not surprised it didn't work for portal-hosted WABs. I guess on the one that I have I just got lucky that it still opened in the portal wab editor. Otherwise, all of our WABs are created from the developer edition.

However, I too lost previous configurable apps created before the upgrade. However, I just discovered that for a Nearby app created at 10.8 the url was:

https://ourPortal.net/portal/apps/Nearby/index.html?appid=8e3dbdbd0b3d49e7bca65ab205797cbf

I created a new Nearby and noticed that the url now looks like:

https://ourPortal.net/portal/apps/instant/nearby/index.html?appid=00506c1768844d1ba196aa5e74af459a

So I went into the Settings of the 10.8 Nearby app and updated the source url to read:

https://ourPortal.net/portal/apps/instant/nearby/index.html?appid=8e3dbdbd0b3d49e7bca65ab205797cbf

Which works, as far as making the app viewable again. But it can no longer be configured. There is no ability to edit or re-configure so I had to just create a new one.

@JonEmch

@MichaelStranovsky

Re: After portal update to 10.9 webappbuilder apps doesnt work

Hcemince — Thu, 10 Jun 2021 14:12:18 GMT

Couldn't find a solution here. We created all the apps again. Also, noticed that this problem seems on the apps which includes custom widgets. Custom widgets might be version updated before upgrading portal or later.

Re: After portal update to 10.9 webappbuilder apps doesnt work

Anonymous User — Fri, 25 Jun 2021 19:49:11 GMT

We have this problem after migrating from 10.8.1 to 10.9 and we found a solution!

After comparing a 10.9 WAB config application with a 10.8.1 config we notice that the property "uri" doesn´t work anymore for the custom widget. The property needs to change to "itemId" referencing the ID of the custom widget of the Portal.

So, we opened the web map applications at AGOL Assistant, and fix these properties to all custom widgets and the application works again.

Re: After portal update to 10.9 webappbuilder apps doesnt work

Dantine — Sun, 27 Jun 2021 05:04:08 GMT

Thanks so much, this saved my weekend! Terrible oversight on Esri's part for not covering it off in the upgrade.

Re: After portal update to 10.9 webappbuilder apps doesnt work

SibanthraciteGIS — Tue, 06 Jul 2021 11:09:18 GMT

Dear Lucas, I am trying to save the file after changing, but saving does not apply, is there a secret? Help me please.

Re: After portal update to 10.9 webappbuilder apps doesnt work

Anonymous User — Wed, 07 Jul 2021 12:09:49 GMT

Hi @SibanthraciteGIS,

Is your problem saving the webmap in AGOL Assistant? The AGOL Assistant maybe blocks invalid json at saving.

(If you desire, send me your webmap json in a direct message)

Re: After portal update to 10.9 webappbuilder apps doesnt work

NathanFaught — Mon, 10 Jan 2022 22:22:28 GMT

We also received the exact error message on one of our webapps that uses a custom widget (following the 10.9.1 upgrade)

The original solution worked for me, but it wasn't obvious how to obtain the itemId.

I found the correct itemId value to add by creating a new web application and adding our custom widget to the new webapp. The newly created webapp JSON content contained the required itemId.

Re: After portal update to 10.9 webappbuilder apps doesnt work

WillemJ — Tue, 25 Jan 2022 11:54:11 GMT

Great solution! Many thanks. In my opinion a serious bug in the software. Have you mentioned this to Esri support?

Re: After portal update to 10.9 webappbuilder apps doesnt work

NickN — Thu, 10 Feb 2022 16:12:24 GMT

For anyone else coming to this thread after upgrading to 10.9.1 I ran into this same issue and luckily Lucas's post above pointed me in the right direction to fix it. Either way I opened a support ticket with ESRI to see if this was logged as a bug.

They informed me that "it is an intended change" and that the upgrade documentation says in the Back up your content section "You must also back up extensions for ArcGIS Dashboards or ArcGIS Web AppBuilder. The upgrade will not preserve any extensions you have deployed for these clients. Once your upgrade is complete, you must redeploy your extensions."

My extensions worked fine after the upgrade IF I deployed them in a NEW Web App, they only broke in existing Web Apps. So, I argued that it's a break in the Web App and not the custom widgets that was the problem. Which it is given that you have to add the itemId attribute to the Web App json as described earlier in this thread.

Either way they closed the ticket as "not a bug" and will suggest to the enterprise team for a "small documentation update"

Re: After portal update to 10.9 webappbuilder apps doesnt work

Anonymous User — Fri, 01 Apr 2022 20:06:09 GMT

I agree with the lack of documentation. We use VertiGIS (ESRI Platinum Partner) to expand on the Web App builder apps functionality and even they were unaware of this.

I complained enough (and used Premium support) that ESRI agreed to help.. We had over 20 apps that needed fixed. The replacing of the uri with itemId does work well. Just be careful.

Re: After portal update to 10.9 webappbuilder apps doesnt work

JuhaHaanpera — Wed, 27 Apr 2022 12:28:36 GMT

Hi there,

Over the weekend, we upgraded ArcGIS Enterprise from version 10.81 to version 10.91. Numerous custom WebApplications had broken down during the upgrade. Webapps gave an error message at startup: Cannot read properties of undefined (reading 'version').

Fortunately, we found this discussion, based on which we understood to fix web applications by manually editing them with the excellent ArcGIS Assistant tool developed by Esri. Now all webapps are running nicely on the Enterprise Portal again.

Re: After portal update to 10.9 webappbuilder apps doesnt work

JoeHershman — Tue, 24 May 2022 18:56:40 GMT

Thanks for this, saved us on a Friday night upgrade