topic Re: ArcGIS Server 10.9.1 Backup - Export operation failed. null in ArcGIS Enterprise Questions

ArcGIS Server 10.9.1 Backup - Export operation failed. null

mgress12 — Fri, 20 Jan 2023 15:06:59 GMT

When attempting to backup an ArcGIS Server 10.9.1 site using the backup utility the following error is returned.

Export operation failed. null

The same error is returned when attempting to export the site through ArcGIS Server Administrator.

Setting logs to debug there is a java.lang.NullPointerException but I don't see anything else to help diagnose.

Does anyone have any suggestions to help troubleshoot?

Re: ArcGIS Server 10.9.1 Backup - Export operation failed. null

BillFox — Fri, 20 Jan 2023 16:28:12 GMT

Hello mgress12,

do you see any more detail if you run the command directly in a dos window?

does it give an error about SSL?

does your ArcGIS Server have a CA-signed certificate? if not, try adding the --ignoressl switch to your backup command line.

Re: ArcGIS Server 10.9.1 Backup - Export operation failed. null

mgress12 — Fri, 20 Jan 2023 17:28:11 GMT

Thanks for the replay and suggestions!

No other details are provided through the command window.

I tried adding the --ignoressl parameter and get the same error.

Re: ArcGIS Server 10.9.1 Backup - Export operation failed. null

BillFox — Fri, 20 Jan 2023 18:32:06 GMT

there's this old bug - listed as fixed with 10.8.1

https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDExMzMzOQ==

Re: ArcGIS Server 10.9.1 Backup - Export operation failed. null

BillFox — Fri, 20 Jan 2023 18:33:20 GMT

and this

https://support.esri.com/en/technical-article/000012918

Re: ArcGIS Server 10.9.1 Backup - Export operation failed. null

BillFox — Fri, 20 Jan 2023 18:45:37 GMT

is portal in your picture that you can verify webgisdr tool too?

Re: ArcGIS Server 10.9.1 Backup - Export operation failed. null

mgress12 — Fri, 20 Jan 2023 20:26:14 GMT

Thanks, I stumbled on those articles as well but no luck so far with the listed workarounds.

Re: ArcGIS Server 10.9.1 Backup - Export operation failed. null

mgress12 — Fri, 20 Jan 2023 20:29:32 GMT

This one is a stand-alone server.

Re: ArcGIS Server 10.9.1 Backup - Export operation failed. null

Scott_Tansley — Sat, 21 Jan 2023 01:48:15 GMT

What location are you trying to back up to? Does the server service account have permissions to write to that location?

Re: ArcGIS Server 10.9.1 Backup - Export operation failed. null

ChristopherPawlyszyn — Mon, 23 Jan 2023 13:26:41 GMT

Can you include the stack trace that's included with the NullPointerException at debug-level? If the exception is thrown during the copy method one way to determine what file is corrupted would be to use a tool like Process Monitor (on Windows) and filter to the config-store and directories location to see what file is accessed last when that error occurs.

Re: ArcGIS Server 10.9.1 Backup - Export operation failed. null

mgress12 — Mon, 30 Jan 2023 21:26:34 GMT

Thanks for the info! Process Monitor along with the debug logs helped narrow this down to a permissions issue on one of the directory locations.

Re: ArcGIS Server 10.9.1 Backup - Export operation failed. null

lah — Tue, 18 Apr 2023 15:31:06 GMT

To hopefully help any others with this issue:

We also had this exact error running webgisdr on our 10.9.1 environment (failing on server). A manual ExportSite for server produced the same thing. We confirmed the account used had explicit, full-control permissions to all the necessary directories. We also ran every available patch and rebooted the server, to no avail.

Following this support article for a similar, but not exact error, led us to take a look at the jobs folder, which was full of a bunch of old, inactive jobs. I created a new, empty jobs folder, and the utility ran successfully.

Re: ArcGIS Server 10.9.1 Backup - Export operation failed. null

User35488 — Sun, 01 Oct 2023 07:13:55 GMT

Below steps fixed the issue for me.

1. Log into the machine hosting the ArcGIS Server jobs
2. Navigate to,C:\arcgisserver\config-store\system\jobs
3. Remove the inactive job.

https://support.esri.com/en-us/knowledge-base/error-export-operation-failed-name-is-null-000012918

Environment: ArcGIS Enterprise 10.8.1, Windows

Re: ArcGIS Server 10.9.1 Backup - Export operation failed. null

MBReither — Fri, 08 Mar 2024 20:06:08 GMT

Here is an Esri Technical Support note that better explains the issue and the solution:

https://support.esri.com/en-us/knowledge-base/export-operation-failed-name-is-null-1462483994480-000012918

Re: ArcGIS Server 10.9.1 Backup - Export operation failed. null

MaryJ4 — Thu, 03 Oct 2024 02:42:25 GMT

Hi Chris,

What if the logs during debug is not during the copy method.Could there be other reasons why one could get the export error with Null?

---Mary J