https://community.esri.com/t5/arcgis-enterprise-questions/tile-layer-stuck-building-cache/m-p/1239642#M34763 <P>I have an issue with a Tile Layer that is stuck trying to build a cache.&nbsp; Here's some background:&nbsp; published a tile layer about a month ago and proceeded to build the cache manually.&nbsp; I knew the process was going to take a bit of time, but it was smooth sailing until I began working on level 23, scale 1:70.53.&nbsp; I would run Manage Map Server Cache Tiles tool and it would crash with the 99999 error, some of that might have been due to a server rebooting.&nbsp; Or sometimes I would have to manually stop the build to kill a schema lock.&nbsp; But now I am in a situation where the server is stuck on trying to build on level 23, even though no processes are running.&nbsp; In fact, I have restarted both the service for ArcGIS Server and even rebooted the hosting machine and it is still showing as Building Cache.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Brownschuh_0-1670596608221.png" style="width: 400px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/58128iD8F01871B72C0591/image-size/medium?v=v2&amp;px=400" role="button" title="Brownschuh_0-1670596608221.png" alt="Brownschuh_0-1670596608221.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Brownschuh_1-1670596891905.png" style="width: 400px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/58129i3EFB6DD7481C79F3/image-size/medium?v=v2&amp;px=400" role="button" title="Brownschuh_1-1670596891905.png" alt="Brownschuh_1-1670596891905.png" /></span></P><P>How can I stop this process??</P><P>Also, why can't I do any manipulation to the services (eg. starting/stopping) in ArcGIS Pro?&nbsp; It used to be a simple exercise in ArcMap but now it seems like manager must be used; but even then the options to start/stop the service is grayed out...</P><P>For reference our enterprise environment is at version 10.9.1 and we have separate servers for both ArcGIS Server and Portal.</P> Fri, 09 Dec 2022 14:41:46 GMT Brownschuh 2022-12-09T14:41:46Z https://community.esri.com/t5/arcgis-enterprise-questions/tile-layer-stuck-building-cache/m-p/1239642#M34763 <P>I have an issue with a Tile Layer that is stuck trying to build a cache.&nbsp; Here's some background:&nbsp; published a tile layer about a month ago and proceeded to build the cache manually.&nbsp; I knew the process was going to take a bit of time, but it was smooth sailing until I began working on level 23, scale 1:70.53.&nbsp; I would run Manage Map Server Cache Tiles tool and it would crash with the 99999 error, some of that might have been due to a server rebooting.&nbsp; Or sometimes I would have to manually stop the build to kill a schema lock.&nbsp; But now I am in a situation where the server is stuck on trying to build on level 23, even though no processes are running.&nbsp; In fact, I have restarted both the service for ArcGIS Server and even rebooted the hosting machine and it is still showing as Building Cache.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Brownschuh_0-1670596608221.png" style="width: 400px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/58128iD8F01871B72C0591/image-size/medium?v=v2&amp;px=400" role="button" title="Brownschuh_0-1670596608221.png" alt="Brownschuh_0-1670596608221.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Brownschuh_1-1670596891905.png" style="width: 400px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/58129i3EFB6DD7481C79F3/image-size/medium?v=v2&amp;px=400" role="button" title="Brownschuh_1-1670596891905.png" alt="Brownschuh_1-1670596891905.png" /></span></P><P>How can I stop this process??</P><P>Also, why can't I do any manipulation to the services (eg. starting/stopping) in ArcGIS Pro?&nbsp; It used to be a simple exercise in ArcMap but now it seems like manager must be used; but even then the options to start/stop the service is grayed out...</P><P>For reference our enterprise environment is at version 10.9.1 and we have separate servers for both ArcGIS Server and Portal.</P> Fri, 09 Dec 2022 14:41:46 GMT https://community.esri.com/t5/arcgis-enterprise-questions/tile-layer-stuck-building-cache/m-p/1239642#M34763 Brownschuh 2022-12-09T14:41:46Z https://community.esri.com/t5/arcgis-enterprise-questions/tile-layer-stuck-building-cache/m-p/1240747#M34785 <P>Small update since my original post on Friday.&nbsp; The cache status is still showing a progress bar like it's being built.&nbsp; This is after having both our ArcGIS Server and Portal servers rebooted a couple of times, as we had a few updates and patches applied.</P><P>One item I did try was to run the Manage Map Server Cache Status tool in ArcGIS Pro, hoping it would refresh the system.&nbsp; But alas I was not able to get that tool to the run because of Error 001223: The service is stopped.&nbsp; Honestly, not sure why it is throwing this error because I am not even given an option to stop the service.&nbsp; Has anyone else encountered this issue?&nbsp; Perhaps this is a bug in 10.9.1 enterprise?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Brownschuh_0-1670960680566.png" style="width: 689px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/58409i0B942609C29A6CED/image-dimensions/689x174?v=v2" width="689" height="174" role="button" title="Brownschuh_0-1670960680566.png" alt="Brownschuh_0-1670960680566.png" /></span></P><P>&nbsp;</P> Tue, 13 Dec 2022 19:46:33 GMT https://community.esri.com/t5/arcgis-enterprise-questions/tile-layer-stuck-building-cache/m-p/1240747#M34785 Brownschuh 2022-12-13T19:46:33Z