topic Re: Portal for ArcGIS Security 2022 Update 2 Patch causing 404 and 500 errors in ArcGIS Enterprise Questions

Portal for ArcGIS Security 2022 Update 2 Patch causing 404 and 500 errors

Joshua-Young — Thu, 01 Dec 2022 03:32:59 GMT

I just upgraded from ArcGIS Enterprise 10.9.1 to ArcGIS Enterprise 11.0 today and everything was going well until I installed the Portal for ArcGIS Security 2022 Update 2 Patch. After installing the patch, I am getting HTTP 500 errors through the web adaptor URL and HTTP 404 errors through the internal URL. I uninstalled the patch, and everything started working again. Reapplied the patch and the errors came back. I am not seeing anything useful in the web traffic or logs to determine the cause.

Is anyone else experiencing this issue?

Re: Portal for ArcGIS Security 2022 Update 2 Patch causing 404 and 500 errors

RyanUthoff — Thu, 01 Dec 2022 10:58:17 GMT

I experienced the same issue in our 10.9.1 environment just a few minutes ago. Restarting the VM didn't help. What fixed it in my case was restarting the IIS server. Just open IIS Manager, click your connection on the left side of the page, then click Restart on the right side of the server.

Edit: To clarify, I experienced this after installing the same update giving you issues.

Re: Portal for ArcGIS Security 2022 Update 2 Patch causing 404 and 500 errors

DorothyMaguli — Thu, 01 Dec 2022 13:45:23 GMT

I once received the error and actually this is a redirect to port 443 after applying ssl certificate. Make sure that the port is open(443) , clear browser cookies and reload the page. it should be successful

Re: Portal for ArcGIS Security 2022 Update 2 Patch causing 404 and 500 errors

Joshua-Young — Thu, 01 Dec 2022 14:18:38 GMT

@RyanUthoffthank you for the suggestion. I tried restarting the IIS server, the Portal for ArcGIS service, and eventually the entire server. As long as the patch is installed the pages will not resolve.

Re: Portal for ArcGIS Security 2022 Update 2 Patch causing 404 and 500 errors

Joshua-Young — Thu, 01 Dec 2022 14:21:30 GMT

@DorothyMagulithe port is open and I have not changed the certificates. I tried clearing the browser cache and cookies in three different browsers but as long as the patch is install I get the errors. Uninstalling the patch allows the pages to resolve again. I have tried applying the patch twice now with the same results.

Re: Portal for ArcGIS Security 2022 Update 2 Patch causing 404 and 500 errors

George_Thompson — Thu, 01 Dec 2022 14:28:42 GMT

I would reach out to technical support about this issue. That does not seem normal.

Re: Portal for ArcGIS Security 2022 Update 2 Patch causing 404 and 500 errors

Joshua-Young — Thu, 01 Dec 2022 15:03:12 GMT

@George_Thompsonthank you for the suggestion and I have done so. We were running the same patch (version B actually) on 10.9.1 without any issues.

Re: Portal for ArcGIS Security 2022 Update 2 Patch causing 404 and 500 errors

JeffSmith — Thu, 01 Dec 2022 21:25:09 GMT

We have identified the source of this issue in the patch and confirmed that it only impacts 11.0. We are working to fix it and hope to have version B available soon.

Re: Portal for ArcGIS Security 2022 Update 2 Patch causing 404 and 500 errors

JeffSmith — Mon, 05 Dec 2022 19:42:52 GMT

Version B of this Portal for ArcGIS patch for 11.0 has just been released. It may take a little while to be listed in the Patch Notification tool, but it can be downloaded from the patch page.

https://support.esri.com/en/download/8070

Re: Portal for ArcGIS Security 2022 Update 2 Patch causing 404 and 500 errors

Joshua-Young — Tue, 06 Dec 2022 15:53:10 GMT

@JeffSmiththank you for letting me know. I downloaded Patch B yesterday and applied it last night. Both the external and internal URLs are working with this version of the patch.

Re: Portal for ArcGIS Security 2022 Update 2 Patch causing 404 and 500 errors

ahagopian_coj — Fri, 09 Dec 2022 17:48:13 GMT

We are experiencing issues just installing the patch. I started the install but it gets stuck on "Extracting files" then I canceled it and rolled it back but lost all access to portal. Any advice?

Re: Portal for ArcGIS Security 2022 Update 2 Patch causing 404 and 500 errors

Joshua-Young — Fri, 09 Dec 2022 18:15:31 GMT

It stayed on "Extracting files" for a while when I installed either the first version of the patch or patch B, but it eventually finished. I would recommend contacting Esri Support.

Re: Portal for ArcGIS Security 2022 Update 2 Patch causing 404 and 500 errors

ahagopian_coj — Fri, 09 Dec 2022 18:21:52 GMT

How long did you have to wait? I killed it after an hour. Now nothing works and my portal is down. I have a ticket in to ESRI but the tech said she had a meeting and ended our zoom screen share. I have heard nothing since then.

Re: Portal for ArcGIS Security 2022 Update 2 Patch causing 404 and 500 errors

Joshua-Young — Fri, 09 Dec 2022 20:37:31 GMT

The patch took less than 30 minutes to install on our server. Could you clarify a few things?

By "kill" do you mean ended the installer's process or did you use the cancel button?
What did you roll back if the patch did not install?
When you try to access the portal what error message do you get?