topic Re: ArcGIS Server upgrade step 2 of 2 : Failed. Refresh auto-deployed services during upgrade in ArcGIS Enterprise Questions

ArcGIS Server upgrade step 2 of 2 : Failed. Refresh auto-deployed services during upgrade

RogerHolmes — Mon, 29 Aug 2022 22:28:59 GMT

We upgraded our GIS Enterprise from 10.9 to 11.0. We have a single site install with Portal on the same ArcGIS Server. The portal and web adaptor upgrades went well. However, after installing the ArcGIS Server upgrade to 11.0, when presented with the server manager page to finish the install, an error occurred after continuing.

"ArcGIS Server upgrade step 2 of 2 : Failed. Refresh auto-deployed services during upgrade"

I have a case open and was told they have seen this error and are waiting for an 11.1 patch. What?? We looked at logs and ensured permissions on folders for the Windows Server service account. No luck. Maybe somebody has some ideas. Thanks.

Re: ArcGIS Server upgrade step 2 of 2 : Failed. Refresh auto-deployed services during upgrade

JonEmch — Tue, 30 Aug 2022 17:53:54 GMT

Rodger, please send DM me the case number associated with this issue. Thank you!

Re: ArcGIS Server upgrade step 2 of 2 : Failed. Refresh auto-deployed services during upgrade

RogerHolmes — Tue, 06 Sep 2022 18:16:47 GMT

I have two cases open for the same issue. I am beyond frustrated as we have been down for two weeks because of the failure to complete the ArcGIS Server 10.9 to 11.0 update. Below are the case #s. It may be I have to uninstall and reinstall ArcGIS Server. I usually create a snapshot on the VM, but not this time. I did perform a full backup using the webgisdr tool for our ArcGIS Datastore, Portal for ArcGIS, and ArcGIS Servers.

Case #'s:
03137367
03138558

Thanks.

Re: ArcGIS Server upgrade step 2 of 2 : Failed. Refresh auto-deployed services during upgrade

JonEmch — Tue, 06 Sep 2022 18:53:12 GMT

Thank you for letting me know, let me look into those cases.

Re: ArcGIS Server upgrade step 2 of 2 : Failed. Refresh auto-deployed services during upgrade

LukeRogers — Mon, 19 Sep 2022 21:09:06 GMT

Any updates here? We are having the same issue. Seems like ESRI should pull the 11.0 install until they sort this out. Very frustrating.

Re: ArcGIS Server upgrade step 2 of 2 : Failed. Refresh auto-deployed services during upgrade

JonEmch — Mon, 19 Sep 2022 21:19:20 GMT

Hey there Luke, thank you for posting. Please log a tech support case on this issue and DM me your case number. I am currently working with internal resources on this issue.

Re: ArcGIS Server upgrade step 2 of 2 : Failed. Refresh auto-deployed services during upgrade

RogerHolmes — Mon, 19 Sep 2022 21:37:07 GMT

Unfortunately, after two weeks of being down, we decided to revert to 10.9. We run VMs, and I did not take a snapshot but did create a full webgisdr backup of our data store, portal, and server. Without the VM snapshot, we had to uninstall the server and reinstall, followed by the portal and reinstall (I did not update the data store to 11.0 because we did not get that far). This was a hot mess! Next time, I will take snapshots as I usually do (much easier to go back).

In any case, here is the latest:

The tech support rep logged this issue as a bug report internally. He requested our data so he could duplicate the issue on his end.
FROM ESRI: Bug fixes are addressed in upcoming releases or general patches, or they may be addressed as ad-hoc fixes. Enhancement requests are implemented in upcoming releases.

Updates have been made to the following defect which you are associated with:
BUG-000152288 - [Internal Only Investigation] Upgrade to 11.0 failing - ArcGIS Server upgrade step 2 of 2: Failed. Refresh auto-deployed services during upgrade.

Status: Investigating (Learn More)

Thank You,

Esri Inc.
THE SCIENCE OF WHERE™

Good luck!

Re: ArcGIS Server upgrade step 2 of 2 : Failed. Refresh auto-deployed services during upgrade

LukeRogers — Mon, 19 Sep 2022 21:32:37 GMT

Ugh, frustrating to say the least! Glad you are back up and running and glad I took a backup first. Guess it's time to revert to 10.9.

Re: ArcGIS Server upgrade step 2 of 2 : Failed. Refresh auto-deployed services during upgrade

RogerHolmes — Mon, 19 Sep 2022 21:34:58 GMT

I would at least let an ESRI support tech check it out if not already. Your situation may be a little different, just in case. You may be able to pull through with the update.

Re: ArcGIS Server upgrade step 2 of 2 : Failed. Refresh auto-deployed services during upgrade

Rayn — Tue, 08 Nov 2022 13:58:28 GMT

This just happened to me going from 10.9.1 to 11 on a multi machine site with a separate image server. Had the issue on the first server in the multi machine site as well as image server. I was able to revert back to a snap shot on all machines luckily. The weird thing is that we have a mirrored site for DR that i tested the v11 upgrade on and it had no issues whatsoever so not sure why this would occur on just the production side. Any updates?

Re: ArcGIS Server upgrade step 2 of 2 : Failed. Refresh auto-deployed services during upgrade

RogerHolmes — Tue, 08 Nov 2022 16:54:37 GMT

The ESRI Support technician working on the issue has asked us to create a base install of Windows Server 2019, so we can install ArcGIS Enterprise from scratch and test upgrading to 11.0. I guess he wants to be sure the VM hardware we run is not causing the issue.

Re: ArcGIS Server upgrade step 2 of 2 : Failed. Refresh auto-deployed services during upgrade

AhmedShehata3 — Fri, 02 Dec 2022 17:36:51 GMT

Hi Roger, any luck so far with this BUG? I'm stuck on this issue as well. Has it worked on Windows Server 2019?

Re: ArcGIS Server upgrade step 2 of 2 : Failed. Refresh auto-deployed services during upgrade

RogerHolmes — Tue, 06 Dec 2022 18:54:16 GMT

A "Technical Account Manager" got back to me on our case and submitted a hotfix (in development) to test. Therefore, the ESRI support tech assigned to my case and I installed ArcGIS Enterprise 11.0 on a test server via the steps documented below:

We installed .Net Desktop Runtime 6.0.
Ran ArcGIS Server 11.0 installer (no Portal).
Before creating a site, we installed the hotfix.
Lastly, we created the new ArcGIS Server site, which worked successfully. We were able to successfully log into Server Manager.

Yesterday (Dec 5), an update to the hotfix was placed in an "In Product Plan" status:

Bug fixes are addressed in upcoming releases or general patches, or they may be addressed as ad-hoc fixes. Enhancement requests are implemented in upcoming releases.

Updates have been made to the following defect which you are associated with:
BUG-000152288 - Creating a new site or upgrading to ArcGIS Server 11.0 may fail in some virtualized environments.

Status: In Product Plan (Learn More)

I hope this helps!