Problem publishing hosted scene layer

Suleyman-Arslan — Tue, 18 Oct 2022 14:28:01 GMT

Hello,

We have an ArcGIS Enterprise deployed on MS Azure and I am not able to publish any hosted scene layer.

Platform was working without any problem including publishing scene layers. I am not sure what coused the issue but two major activity happened before this problem. First major activity is upgrade version from 10.9.1 to 11. Other major activity is restoring machine from the snapshot. I try to troubleshoot problem and it looks like starting to create a tile cache on couchdb but at the and it is not able to create a hosted scene service. there are some repeating errors on couchdb log "You are not authorized to access this db." I did check datastore managed user account by listmanageduser tool and user account can access couchdb successfully.

I am considering it could be SSL releted issue but it was working before.

I would greatly appreciate any help regarding this problem.

I will put some of the logs here.

Server Log:

<Msg time="2022-10-18T13:46:34,454" type="INFO" code="9029" source="Rest" process="10800" thread="1" methodName="" machine="" user="" elapsed="" requestID="2a41ca8c-8775-4e1d-ae67-6b942fbe816f">Request user: , Service: Hosted/Region_02_Buildings_v03_Test/SceneServer</Msg>
<Msg time="2022-10-18T13:46:34,451" type="DEBUG" code="8521" source="Server" process="10800" thread="26" methodName="WebSecurityManager.authenticate" machine="" user="" elapsed="" requestID="2a41ca8c-8775-4e1d-ae67-6b942fbe816f">HTTP Referer: https://xx/portal/home/item.html?id=63e25b561bfa4b3a8576b0b93a946d81&jobid=j4b6d86708dba4df8b4704c3fb0546133</Msg>
<Msg time="2022-10-18T13:46:34,457" type="DEBUG" code="9999" source="Rest" process="10800" thread="1" methodName="" machine="" user="" elapsed="" requestID="2a41ca8c-8775-4e1d-ae67-6b942fbe816f">Populating cache for extensions:Hosted/Region_02_Buildings_v03_Test:null/Service</Msg>
<Msg time="2022-10-18T13:46:34,457" type="DEBUG" code="9999" source="Rest" process="10800" thread="1" methodName="" machine="" user="" elapsed="" requestID="2a41ca8c-8775-4e1d-ae67-6b942fbe816f">Populating cache for extensions:Hosted/Region_02_Buildings_v03_Test:null/Service</Msg>
<Msg time="2022-10-18T13:46:34,458" type="DEBUG" code="9999" source="Rest" process="10800" thread="1" methodName="" machine="" user="" elapsed="" requestID="2a41ca8c-8775-4e1d-ae67-6b942fbe816f">Populating cache for Hosted/Region_02_Buildings_v03_Test:SceneServerConfig</Msg>
<Msg time="2022-10-18T13:46:34,458" type="DEBUG" code="9999" source="Rest" process="10800" thread="1" methodName="" machine="" user="" elapsed="" requestID="2a41ca8c-8775-4e1d-ae67-6b942fbe816f">Populating cache for Hosted/Region_02_Buildings_v03_Test:SceneServerConfig</Msg>
<Msg time="2022-10-18T13:46:34,566" type="DEBUG" code="9999" source="Admin" process="10800" thread="1" methodName="" machine="" user="" elapsed="" requestID="">javax.servlet.ServletException: javax.servlet.ServletException: javax.servlet.ServletException: javax.servlet.ServletException: javax.servlet.ServletException: com.esri.arcgis.discovery.admin.rest.ResourceNotFoundException: Could not find resource or operation 'Region_02_Buildings_v03_Test.SceneServer' on the system.
at com.esri.arcgis.discovery.admin.rest.filters.OutputFormatterFilter.doFilter(OutputFormatterFilter.java:108)...

Datastore Log:

[notice] 2022-10-18T13:45:01.800000Z couchdb@... <0.220.0> e5d59105a5 ...:29081 192.168.0.11 undefined GET / 200 ok 0
[error] 2022-10-18T13:45:01.800000Z couchdb@... <0.460.0> 697751241d rexi_server: from: couchdb@...(<0.220.0>) mfa: fabric_rpc:open_shard/2 throw:{unauthorized,<<"You are not authorized to access this db.">>} [{couch_db,open,2,[{file,"src/couch_db.erl"},{line,154}]},{fabric_rpc,open_shard,2,[{file,"src/fabric_rpc.erl"},{line,267}]},{rexi_server,init_p,3,[{file,"src/rexi_server.erl"},{line,140}]}]
[notice] 2022-10-18T13:45:01.800000Z couchdb@... <0.220.0> 697751241d ...:29081 192.168.0.11 undefined GET /dsconfig$/tcs_dl2kwjpp 401 ok 0
[debug] 2022-10-18T13:45:01.800000Z couchdb@... <0.220.0> 8354e273ac Attempt Login: admin_1oill
[debug] 2022-10-18T13:45:01.800000Z couchdb@... <0.220.0> 8354e273ac cache miss for admin_1oill
[debug] 2022-10-18T13:45:01.800000Z couchdb@... <0.220.0> 8354e273ac no record of user admin_1oill
[notice] 2022-10-18T13:45:01.800000Z couchdb@... <0.220.0> 8354e273ac ...:29081 192.168.0.11 undefined POST /_session 200 ok 0
[debug] 2022-10-18T13:45:01.816000Z couchdb@... <0.220.0> 2aab376a07 cache miss for admin_1oill

Thanks,

Suleyman.

topic Problem publishing hosted scene layer in ArcGIS Enterprise Questions

Problem publishing hosted scene layer