topic System Log Parser ArcGIS Server (Web) client timeout warning error Could not collect logs in ArcGIS Enterprise Questions

System Log Parser ArcGIS Server (Web) client timeout warning error Could not collect logs

Anonymous User — Mon, 29 Aug 2022 20:07:26 GMT

Hello all,

I am trying to run System Log Parser on the ArcGIS Server (Web) tab. With my server URL, my authentication user name and password as Portal Federation login, from Now to 1 week ago, analysis Type as Complete, report type Spreadsheet.

We have run this in the past but now I'm getting a timeout error.

It says "Querying log data. Please wait..." and counts up to 3,243 KB retrieved.

Then it pops a Warning window -

Could not collect logs! ArcGIS Log Query Error: Could not send HTTP request for https://server URL/admin/logs/query. Reason: A client timeout has occurred. Request Execution Time: 300.03sec."

Does anyone have any idea how to fix this?

Thank you!

Re: System Log Parser ArcGIS Server (Web) client timeout warning error Could not collect logs

Scott_Tansley — Mon, 29 Aug 2022 20:38:23 GMT

Can you take a copy of the log files and run the tool that way. Going through the web is going to put a fair amount of load on the ArcGIS server and slow it right down. Especially if you’re doing it during business hours.

to minimise performance issues I copy log files off my server to another machine and run the tool there.

Re: System Log Parser ArcGIS Server (Web) client timeout warning error Could not collect logs

Anonymous User — Fri, 02 Sep 2022 13:49:13 GMT

@Scott_Tansley thank you!