Shared Instance Map Services: Not Starting Consistently

ZianChoy — Wed, 08 Jun 2022 18:38:33 GMT

Some of the map services on my ArcGIS Server 10.9.1 computer do not start after the machine restores itself from a WebGIS DR backup and finishes rebooting. The services are running on shared instances.

What's the best way to investigate the issue? I'm aware that there's not much out there for monitoring shared instances.

The map services are configured to start automatically ("configuredState"). The services will start without a problem if I manually click the Start button in ArcGIS Server Manager.

Is there any way to find out why they aren't starting automatically when AGS starts?

Server Manager Logs:

Collects information at the INFO level
Nothing about failing to start the service.
Multiple messages about being unable to process requests that refer to the service's URL. ("Unable to process request. Service Customer_Features/Cust72_Battalion_1/MapServer not started")

Ideas:

Is it possible that the service is timing out ("maxStartupTime") as described at https://enterprise.arcgis.com/en/server/latest/publish-services/windows/tuning-and-configuring-services.htm?
If it is, should that be logged anywhere?
Should a timed-out service appear with a configuredState of STARTED or STOPPED?

System Details:

ArcGIS Enterprise 10.9.1
Web Adaptor on 1 server
Map services refer to an enterprise GDB running on a separate SQL Server computer
Portal, ArcGIS Server, and Data Store are all on 1 server.
Windows Server 2019 Version 1809

Re: Shared Instance Map Services: Not Starting Consistently

DeonzaMohamed — Wed, 29 May 2024 17:09:01 GMT

Has a solution been found for this? A forest worker is trying to access a map in field maps on the mobile device and is receiving a 'MapServer not started' error. Thanks.

topic Shared Instance Map Services: Not Starting Consistently in ArcGIS Enterprise Questions

Shared Instance Map Services: Not Starting Consistently

Re: Shared Instance Map Services: Not Starting Consistently