topic Re: Portaladmin not accessible after installation in ArcGIS Enterprise Questions

Portaladmin not accessible after installation

conde — Mon, 27 Dec 2021 16:36:35 GMT

Hello,

I did a fresh ArcGIS Portal 10.9.1 installation (on my laptop and on a server).

Site creation is successfully completed and I can login to arcgis/home with portal admin user.
But I am not able to log in portaladmin.

When I go to "https://portal.host.machine:7443/arcgis/portaladmin/" I see below screen.

I have tried on different browser (Edge, Firefox, Chrome, IE), same result.

I have no error in the portal logs.

Do you have any idea to solve the problem?

Thanks

Re: Portaladmin not accessible after installation

jcarlson — Mon, 27 Dec 2021 16:53:11 GMT

What about just going to portal.host.webadaptor/portaladmin?

Re: Portaladmin not accessible after installation

conde — Mon, 27 Dec 2021 17:32:45 GMT

The same! not working either.

I have installed the 10.8.1 version of portal and it's perfectly working.

The issue is surely related to the 10.9.1 version.

Re: Portaladmin not accessible after installation

JayantaPoddar — Mon, 27 Dec 2021 18:08:03 GMT

I assume you have tried using URL similar to https://webadaptorhost.domain.com/webadaptorname/portaladmin

Could you test the following?

- Could you ensure that you are not currently logged in to ArcGIS Enterprise using non-admin user?

- Try connecting to the above URL in incognito mode.

- Clear Browser cache and restart browser.

- Try a different browser

Re: Portaladmin not accessible after installation

BillFox — Mon, 27 Dec 2021 18:15:38 GMT

How do you have the new web adaptor configured? Authentication, SSL, etc.? same for portal?

Re: Portaladmin not accessible after installation

conde — Tue, 28 Dec 2021 14:47:26 GMT

Right now I don't have a webadaptor configured. I'm trying to access via the 7443 port. I just installed portal, so there no additionnal authentification (using built-in), no external certificate (using portal autosigned).

Re: Portaladmin not accessible after installation

jcarlson — Tue, 28 Dec 2021 14:55:42 GMT

When you say portal admin user, are you referring to a named user, or the local machine's user specified during installation?

If not the latter, can you attempt logging in as that user?

Re: Portaladmin not accessible after installation

conde — Tue, 28 Dec 2021 15:00:39 GMT

i'm referring to portaladmin account specified when creating the portal site.

I can log in to /arcgis/home with this account

Re: Portaladmin not accessible after installation

conde — Tue, 28 Dec 2021 18:41:28 GMT

No i'm using https://fqdn:7443/arcgis/portaladmin and i have done all the tests you mentionned. Same result

Re: Portaladmin not accessible after installation

ReeseFacendini — Thu, 30 Dec 2021 15:50:22 GMT

If you are able to get to the page shown in your original screenshot, then you are able to get to /portaladmin. 10.9 /10.9.1 changed the landing page, and there is now a login button (upper left, under the bold text), instead of the form for entering a username / password.

Re: Portaladmin not accessible after installation

conde — Fri, 31 Dec 2021 14:59:03 GMT

You're right! i just had to click on the login button.

Thank you for your help.

Re: Portaladmin not accessible after installation

BrianSimonsen1 — Thu, 24 Feb 2022 14:20:18 GMT

I have the same problem:

Fresh install of portal 10.9.1.

Can access /portaladmin through webadapter AND though :7443/arcgis/portaladmin

Can login, but just gets redirected back to start where login links are!

Can request token, and can access that to access admin pages, but this is to cumbersome.

I guess they broke something implementing the oauth thingy to replace the old form login for the admin page.

I tried with a different admin user. Same problem

Re: Portaladmin not accessible after installation

BrianSimonsen1 — Thu, 24 Feb 2022 14:25:03 GMT

This doesn't solve anything for me, i just get send back to the same page after login nomatter which of the login links i use.

Re: Portaladmin not accessible after installation

BrianSimonsen1 — Thu, 24 Feb 2022 14:29:03 GMT

Replying to myself.

The issue is with Internet explorer!!

Works fine in FF