topic Re: Failed to get administrator token from the server. Please verify that the specified server can be successfully accessed. in ArcGIS Enterprise Questions

Failed to get administrator token from the server. Please verify that the specified server can be successfully accessed.

pkaniouras — Tue, 07 Dec 2021 09:48:31 GMT

Hi people!

I am trying to configure the server Web Adaptor but I get this error shown in the pictures.

Re: Failed to get administrator token from the server. Please verify that the specified server can be successfully accessed.

ABishop — Tue, 07 Dec 2021 18:20:38 GMT

Hello,

Looks like you already have a web adapter configured?

Re: Failed to get administrator token from the server. Please verify that the specified server can be successfully accessed.

DavidHoy — Tue, 07 Dec 2021 23:23:18 GMT

Assuming you are attempting to configure a Web Adaptor for an ArcGIS Server (you appear to already have a "portal" webadaptor configured)

Is "admin" the "Primary Site Administrator" account that was used when creating the ArcGIS Server site?

You will not be able to use a Portal user for this dialog. The WA is attempting to access the Server's token service and this will only work for a built-in account - most likely the Primary Site Administrator account (not the windows service account)

Re: Failed to get administrator token from the server. Please verify that the specified server can be successfully accessed.

pkaniouras — Thu, 09 Dec 2021 07:02:08 GMT

The configured web adaptor is for the Portal, not for the Server.

Re: Failed to get administrator token from the server. Please verify that the specified server can be successfully accessed.

pkaniouras — Thu, 09 Dec 2021 07:03:01 GMT

I think I am using the proper admin user, but could you please tell me how to check that?

Re: Failed to get administrator token from the server. Please verify that the specified server can be successfully accessed.

DavidHoy — Thu, 09 Dec 2021 08:32:01 GMT

If you go to the server admin page

you should be able to see the name of the Primary Site administrator (PSA)

(dont apply any change)

Re: Failed to get administrator token from the server. Please verify that the specified server can be successfully accessed.

pkaniouras — Thu, 09 Dec 2021 09:41:15 GMT

When I try to visit https://vie-lap-pantelis.esri.com:6443/arcgis/admin I receive the following:

Re: Failed to get administrator token from the server. Please verify that the specified server can be successfully accessed.

DavidHoy — Mon, 13 Dec 2021 22:25:40 GMT

sorry about slow response - I was away from work for a few days.

Looks like Server is not even running - did you check the windows service?
Can you reach https://vie-lap-pantelis.esri.com:6443/manager ?

or https://vie-lap-pantelis.esri.com:6443/arcgis/rest/services ?

Re: Failed to get administrator token from the server. Please verify that the specified server can be successfully accessed.

pkaniouras — Tue, 14 Dec 2021 07:58:33 GMT

Neither link works.

Re: Failed to get administrator token from the server. Please verify that the specified server can be successfully accessed.

DavidHoy — Wed, 15 Dec 2021 02:43:27 GMT

a typo - sorry - the first test link I suggested should have been
https://vie-lap-pantelis.esri.com:6443/arcgis/manager

you may also try remote on to the vie-lap-pantelis.esri.com machine (if you are not already on there) and go to https://localhost:6443/arcgis/manager

but if that doesn't work, please check that the Windows Service "ArcGIS Server" is actually running.

also, check from the Start menu - Internet Information Services (IIS) Manager

navigate down to Sites -> Default Web Site

there should at this point only be "portal" as a configured web adaptor

it is possible you have accidentally created an "arcgis" Web Adaptor that may be confusing your web requests