topic Re: Webgisdr does not package backup in ArcGIS Enterprise Questions

Webgisdr does not package backup

Anonymous User — Thu, 04 Nov 2021 15:30:21 GMT

My webgisdr backup has been running like clockwork for months and now starting yesterday the process runs and creates the backup but fails to package the backup. It then deletes the tempbackup file leaving me with nothing. This all is on the local server drives.

I used to get this in the logs but it is now missing and just skips that step.

2021-11-01 19:00:42 INFO [main] com.esri.arcgis.webgis.util.WebGISUtil - The backup file has been packaged successfully in 00hr:03min:13sec.

Any thoughts?

Re: Webgisdr does not package backup

Anonymous User — Thu, 04 Nov 2021 19:16:38 GMT

figured out that the issue may have been the result of a windows update.

by adding ./ to the beginning of the script everything was cured.

@echo OFF cd /D D: cd D:\ProgramFiles\ArcGIS\Portal\tools\webgisdr .\webgisdr --export --file D:\propfiles\webgis.properties

Re: Webgisdr does not package backup

Anonymous User — Fri, 05 Nov 2021 14:22:57 GMT

I may have spoke too soon.

Re: Webgisdr does not package backup

LeonS — Mon, 29 Nov 2021 20:37:49 GMT

I seem to be having the same issue. Only when I run it as a scheduled task though. If I run the script, by running it from a command prompt then package gets created. Did you discover anything about the issue you are having?

Leon

Re: Webgisdr does not package backup

Anonymous User — Mon, 29 Nov 2021 20:44:33 GMT

Yes exact same issue. When running on a script it does not package the backup intermittently. It always packages it manually. I had a ticket with esri support but they said it falls outside their support scope. It is weird it just started happening. It wasn't because of an update because we are still on 10.8.1.

I am hoping 10.9.1 will fix it. We will be upgrading in the next month or so.

Re: Webgisdr does not package backup

LeonS — Mon, 29 Nov 2021 21:57:07 GMT

Outside their support scope? Okay...

I'm also running 10.8.1, but any upgrade might be a a little further off

Re: Webgisdr does not package backup

Anonymous User — Tue, 30 Nov 2021 13:57:54 GMT

You can always create a ticket. Maybe having more than one of us complaining will spur some help.

Re: Webgisdr does not package backup

LeonS — Wed, 01 Dec 2021 19:05:15 GMT

Yes, I will do that. If I get a different answer, I'll let you know!

Are you using a BAT file to run your script? I was thinking maybe trying it in Windows Powershell instead to see if that makes a difference.

Re: Webgisdr does not package backup

Anonymous User — Wed, 01 Dec 2021 20:30:59 GMT

yes I have a .bat scheduled in Task scheduler on my Portal VM

Re: Webgisdr does not package backup

Anonymous User — Thu, 10 Feb 2022 18:25:34 GMT

Did you ever get this resolved? I continue to have this issue.

Re: Webgisdr does not package backup

LeonS — Tue, 15 Feb 2022 18:59:08 GMT

Not yet. Oddly enough it did work a couple of times. I was hopeful, because it actually ran successfully a couple of times over the holidays, but then it went back to not working. Maybe because there was no activity on the servers during that time?

I am looking at upgrading to 10.9.1. Are you still having the issue after upgrading?

Re: Webgisdr does not package backup

Anonymous User — Tue, 15 Feb 2022 19:14:22 GMT

Mine works probably half the time when scheduled. Still unknown as to why.

Still unknown as to if the upgrade will help as we are yet to upgrade our production environment to 10.9.1.

Delays happen. Hopefully soon.

Re: Webgisdr does not package backup

Anonymous User — Thu, 17 Feb 2022 23:03:23 GMT

Hi @LeonS - I'm helping @Anonymous User with this and am curious about your experience too. Have you logged a case with Esri Support that I can review? You can email me at smmacdonald@esri.com - I'd be happy to help.

Scott

Re: Webgisdr does not package backup

LeonS — Fri, 18 Feb 2022 13:58:02 GMT

Hi Scott,

Just sent you an email about opening a case on this issue. Thank you for reaching out.

Leon

Re: Webgisdr does not package backup

LeonS — Fri, 04 Mar 2022 18:05:12 GMT

I upgraded to 10.9.1 last week. My script has worked on 2 different evenings that I tested since the upgrade. This Saturday will be my first try on its regularly scheduled time.

Leon

Re: Webgisdr does not package backup

LeonS — Mon, 07 Mar 2022 14:04:52 GMT

@Anonymous User

It ran again successfully on Saturday. That makes 3 consecutive times it ran as a scheduled task, which had never happened before. I'm going to continue to monitor it, but I am optimistic that the upgrade has resolved the issue.

Leon

Re: Webgisdr does not package backup

Anonymous User — Mon, 07 Mar 2022 14:18:38 GMT

That is great news. I have my testing environment upgraded and production is scheduled in 2 weeks. ESRI is also looking at it again as you are probably aware. Thanks for the update.

Re: Webgisdr does not package backup

Anonymous User — Tue, 29 Mar 2022 15:27:58 GMT

Leon I am not sure if you are having issues still but I am after the upgrade to 10.9.1.

Still failing to package backup before it deletes the temp files when using task scheduler.

Re: Webgisdr does not package backup

LeonS — Wed, 06 Apr 2022 12:01:41 GMT

Oh no! Sorry, to hear the upgrade didn't help. I have not had the issue again, since the upgrade to 10.9.1

Re: Webgisdr does not package backup

acheung — Mon, 16 May 2022 19:09:08 GMT

Do you have a support case open with Esri? I have a case with Esri now but they said they haven't seen this issue yet.