topic Re: Cannot register folder with ArcGIS Server 10.1 in ArcGIS Enterprise Questions

Cannot register folder with ArcGIS Server 10.1

DonaldBrown — Wed, 10 Oct 2012 20:16:38 GMT

ArcGIS Server 10.1 is installed on a Linux VM. I am trying to connect to a Linux file share via a samba mount.
I am in the 'ArcGIS Server Properties' > 'Data Store' tab. I can register my Enterprise Postgres databases just fine, but when I try to register a folder, I get the error:
"The ArcGIS Server is not able to connect to the specified directory. Please ensure the folder exists and has the appropriate permissions for the ArcGIS Server to access it."

This doesn't make sense because when I click the '+' sign and browse, I can see the folder. The agsadmin user has read/write privileges to the directory. What am I missing?

Re: Cannot register folder with ArcGIS Server 10.1

RobertBurke — Wed, 10 Oct 2012 20:30:29 GMT

Is it possible that for you agsadmin is your primary site administrator account you use to manage server and publish services?

There a second account called the ArcGIS Server account which is usually a totally different account set up on installation, its the one that requires permissions to access data.

In our training classes we call them agssite and agsos, respectively.

Re: Cannot register folder with ArcGIS Server 10.1

DonaldBrown — Wed, 10 Oct 2012 20:47:20 GMT

It sounds like you are talking about SOM & SOC accounts? I thought these no longer exist at 10.1? The install never asked to create any other accounts.

Re: Cannot register folder with ArcGIS Server 10.1

RobertBurke — Wed, 10 Oct 2012 21:19:39 GMT

You are right, there were three accounts, the admin and then the som and soc accounts at 10. At 10.1 there now only two accounts.

Can you perform a check for the name of the ArcGIS Server Account?

(Please don't make any changes and Cancel when finished.)

Start > All Programs > ArcGIS > ArcGIS 10.1 for Server > Configure ArcGIS Server Account

Is agsadmin the name listed for ArcGIS Server Account?

Click Cancel.

This account was created when ArcGIS 10.1 for Server got installed.

The other account (Primary Site Administrator) was created when the Site was created. To confirm this, do you log into ArcGIS Server Manager with agsadmin?

Re: Cannot register folder with ArcGIS Server 10.1

DonaldBrown — Wed, 10 Oct 2012 21:35:01 GMT

I have a Linux install.... so there is no "Start > All Programs > ArcGIS > ArcGIS 10.1 for Server > Configure ArcGIS Server Account"

How do I check the details for the 'ArcGIS Server Account' on a Linux install?

And yes, I definitely use 'agsadmin' to log into ArcGIS Server Manager.

Thanks for your help.

Re: Cannot register folder with ArcGIS Server 10.1

RobertBurke — Wed, 10 Oct 2012 21:50:06 GMT

My face is reddened with embarassment.

From Step 4 in the install guide:
"The ArcGIS Server account is the one you used when you installed the software. The installation makes this account the owner of all files that it places on the system"

From Step 8 in the install guide:
"The ArcGIS Server account is the account you used to install ArcGIS Server, not the primary site administrator specified when the ArcGIS Server site was created."

http://resources.arcgis.com/en/help/install-guides/arcgis-server-unix/10.1/index.html#/Making_your_data_accessible_to_ArcGIS_Server/00sz00000024000000/

Re: Cannot register folder with ArcGIS Server 10.1

RobertBurke — Wed, 10 Oct 2012 23:12:50 GMT

One more thing.

Could you use an ls �??l in the installation directory and the files would be owned by the user that installed the software.

Re: Cannot register folder with ArcGIS Server 10.1

DonaldBrown — Thu, 11 Oct 2012 20:16:41 GMT

Not sure about this. In a lot of organizations, the 'systems admin' person will do the software install as the 'root' user. It is a security problem to create a user named 'root' on the shared file system. Is there a way to specify the 'ArcGIS Server Account' as something other than the user that installed the software? Seems weird that you would be able to do this on the Windows version and not the Linux version...

Re: Cannot register folder with ArcGIS Server 10.1

RobertBurke — Thu, 11 Oct 2012 20:58:51 GMT

Did the ls -l show the owner?

It should not be root. As you can't install the software on Linux as a 'root' OS-level user.

Re: Cannot register folder with ArcGIS Server 10.1

DonaldBrown — Thu, 11 Oct 2012 21:05:30 GMT

Yes, the 'ls -l' in the install directory showed that 'root' installed the software. You can't install the software as 'root'???? I guess we found a way...

Re: Cannot register folder with ArcGIS Server 10.1

DonaldBrown — Fri, 12 Oct 2012 15:32:37 GMT

Does anyone know how to change/modify the 'ArcGIS Server Account' after the initial install for ArcGIS Server 10.1 on Linux??? I've heard that it defaults to whatever user installs the software(not ideal). The Windows version has a nifty tool to do this, does the Linux version have a tool?

Re: Cannot register folder with ArcGIS Server 10.1

DonaldBrown — Wed, 17 Oct 2012 15:20:04 GMT

I had my systems admin person re-install the Server software as a user named 'arcgissoc'. I still cannot register a folder. Doing a ls -l in the install directory tells me that user 'arcgissoc' installed the files. I can log onto the ArcGIS Server VM as 'arcgissoc'. I can also log into the shared file system as 'arcgissoc'. Why can't I add this folder in the 'Server Properties'? I'm using a UNC path to reference the samba mount on our Linux file share.

Re: Cannot register folder with ArcGIS Server 10.1

JeffSmith — Fri, 19 Oct 2012 12:35:47 GMT

When you register the folder, are you unchecking the option 'Same as publisher folder path'? This needs to be unchecked so your publisher folder path is the UNC path to your Samba share and the Server folder path is the Linux path to that same folder in Linux format (ex /arcgis/data). In your case the 'arcgissoc' account needs read access to that folder.

Re: Cannot register folder with ArcGIS Server 10.1

DonaldBrown — Fri, 19 Oct 2012 20:58:55 GMT

Thanks for your help Jeff!
Can you tell me specifically what I would need to put in the box for 'Server folder path'

The name of my Linux file share is 'nas1'
On 'nas1', the data I want to register is in the directory:
/array0/dist/docs/arcgisdata

The Windows samba mount for this same directory is:
\\NAS1\arcgisdata

If it matters, the name of the Linux 10.1 GIS Server machine is igskbacb6016.

Re: Cannot register folder with ArcGIS Server 10.1

DonaldBrown — Tue, 23 Oct 2012 16:24:34 GMT

For now, I do not need the GIS Server to create and maintain a separate copy of the data. In this situation, it is my understanding that I would leave the box checked for 'Same as publisher folder path'.

Anyway, I still can't get it to work with any combination of 'checked' or 'unchecked' mixed with any combination of filepaths that I can think of.

Not sure why this doesn't work. I can click the 'Add' button and navigate to my samba mount in this window.

Re: Cannot register folder with ArcGIS Server 10.1

EricBader — Wed, 24 Oct 2012 15:51:41 GMT

Hi Donald.

Actually, in this case, I think you do need to maintain the data in 2 places. Here is the reason why:
In Windows, your data is accessed through a file path that looks like this: "\\NAS1\arcgisdata".
But your Linux Server will never be able to make sense of a file path like that.
Linux must see the share as: "/array0/dist/docs/arcgisdata".
The software looks at these paths explicitly.

Therefore, when you try to publish from ArcMap with "'Same as publisher folder path'", it will not work.
You will need to copy the data to the Linux machine and tell the Server (during the publish process) to translate the path as it is seen from Windows to a Path that Linux will understand.

Alternatively, you can package the data with the Service and not have to worry about it. But still, you will end up with 2 versions of the data either way: one version on Windows, one version on Linux.

Does this make sense?

Re: Cannot register folder with ArcGIS Server 10.1

DonaldBrown — Thu, 25 Oct 2012 18:55:41 GMT

I figured it out. The answer is to create a NSF mount from the Linux file share to the Linux GIS Server.

Re: Cannot register folder with ArcGIS Server 10.1

VivianMurga1 — Tue, 21 Nov 2017 18:22:31 GMT

I recently had this issue and it was corrected by adding a service account to the user permissions. So basically you may have to adjust the user permissions to register a folder. I was able to register a database with no problem, but faced the issue on the register a folder. Also type your paths in all lower cases from the root of the path.