topic Re: Custom print service stops working after ArcGIS Server upgrade to 10.9 in ArcGIS Enterprise Questions

Custom print service stops working after ArcGIS Server upgrade to 10.9

Col_Forbin — Thu, 30 Sep 2021 18:14:42 GMT

I had a custom print service running in standalone ArcGIS Server 10.8.1. The service was published from ArcGIS Pro, and used built-in credentials to allow printing secured feature services. After upgrading the server to 10.9, this service stopped working. Server logs show:

Failed to create layer from service at: [REST Endpoint of map service]

The built-in credentials have privileges on the secure services. Printing web maps with public services works as expected.

I have installed all patches for 10.9.

I have a support ticket in with tech support and no solution yet, but I am wondering if anyone else has experienced this issue with custom print services and secured map services with AGS 10.9?

Re: Custom print service stops working after ArcGIS Server upgrade to 10.9

IhabHassan — Fri, 01 Oct 2021 06:14:57 GMT

for some reason, this issue kinda ringing a bell.

Did you try to republish the service using your built-in credentials?

Re: Custom print service stops working after ArcGIS Server upgrade to 10.9

Col_Forbin — Fri, 01 Oct 2021 13:50:03 GMT

Hi Ihab,

Thanks for the reply. Yes I did republish the service with the credentials and the problem persists. Tech support has advised they believe it may be a problem with the 10.9 update, but it is not confirmed yet.

Re: Custom print service stops working after ArcGIS Server upgrade to 10.9

Col_Forbin — Thu, 07 Oct 2021 20:46:39 GMT

Further response from support indicates the workaround is to publish the custom print service from ArcMap, which I have tested and it does solve the problem for now while Esri investigates the issue further.

Re: Custom print service stops working after ArcGIS Server upgrade to 10.9

dd_dev — Wed, 25 Jan 2023 16:56:05 GMT

Do you know if this issue was ever resolved?

Re: Custom print service stops working after ArcGIS Server upgrade to 10.9

dd_dev — Thu, 26 Jan 2023 13:41:26 GMT

To update.. strangely enough, they just released a patch yesterday (like 3-4 hrs after I asked this question) that resolved the issue for us!!