topic Re: PrintingTools GP Service missing tasks after upgrade to ArcGIS Server 10.6 in ArcGIS Enterprise Questions

PrintingTools GP Service missing tasks after upgrade to ArcGIS Server 10.6

JoelBrown — Fri, 26 Jan 2018 22:19:06 GMT

I just upgraded from ArcGIS Server 10.2 to 10.6. After the upgrade the default Utilities/PrintingTools GP Service does not have any tasks listed (see attached screen shot). I believe this service should have a "Export Web Map Task" and a "Get Layout Templates Info Task." Does anyone have any idea on what happened and/or how i can resolve this issue? Thanks.

Re: PrintingTools GP Service missing tasks after upgrade to ArcGIS Server 10.6

TanuHoque — Fri, 26 Jan 2018 23:04:22 GMT

Joel,

Could you pls contact Esri Support and have someone take a look at this? It is hard to say what is going on without looking at the server/service settings etc.

thanks.

Re: PrintingTools GP Service missing tasks after upgrade to ArcGIS Server 10.6

JoelBrown — Fri, 26 Jan 2018 23:05:36 GMT

Quick update. I just tried creating a new print service using the instructions in the link below. The new print service was also created with no tasks.

How To: Restore the default PrintingTools service in ArcGIS Server Manager

Re: PrintingTools GP Service missing tasks after upgrade to ArcGIS Server 10.6

JoelBrown — Fri, 26 Jan 2018 23:12:15 GMT

Thanks for the quick response. I'll try and get a support ticket rolling but in the mean time i would like to troubleshoot here if possible. Please let me know what server/service settings you are interested in. I believe the printing tools GP service is the default service that came installed out of the box when we originally installed AGS 10.2. Thanks.

Re: PrintingTools GP Service missing tasks after upgrade to ArcGIS Server 10.6

MatthewDowning2 — Thu, 08 Feb 2018 18:05:48 GMT

Hi Joel - did you ever resolve this issue? I also recently updated to 10.6 and am experiencing the same issue.

Re: PrintingTools GP Service missing tasks after upgrade to ArcGIS Server 10.6

JoelBrown — Thu, 08 Feb 2018 23:30:35 GMT

No. I have not resolved the issue. Hoping someone from ESRI can chime in with something beyond "call support."

Re: PrintingTools GP Service missing tasks after upgrade to ArcGIS Server 10.6

TanuHoque — Fri, 09 Feb 2018 01:27:46 GMT

let's see whether this helps:

- delete the service using Manager/Admin side

- create a new one following instructions from How To: Restore the default PrintingTools service in ArcGIS Server Manager using the json from 10.6 section

Re: PrintingTools GP Service missing tasks after upgrade to ArcGIS Server 10.6

Joshua-Young — Mon, 12 Feb 2018 19:07:08 GMT

Thank you. These steps fixed the issue for me. The default print service now has its items under Tasks again. We upgraded from 10.5.1 to 10.6 and the Tasks were missing.

Re: PrintingTools GP Service missing tasks after upgrade to ArcGIS Server 10.6

JoelBrown — Wed, 14 Feb 2018 21:25:52 GMT

Thank you. I actually linked to that document in an earlier comment but i see that you have now added instructions specifically for AGS 10.6. The updated instructions do indeed work.

Re: PrintingTools GP Service missing tasks after upgrade to ArcGIS Server 10.6

Anonymous User — Thu, 11 Oct 2018 20:08:14 GMT

This happened to me upgrading from 10.5.1 to 10.6.1 and these steps worked! Thank you!

Re: PrintingTools GP Service missing tasks after upgrade to ArcGIS Server 10.6

roemhildtg — Thu, 13 Dec 2018 17:46:10 GMT

This also happened to me while updating 10.5.1 to 10.6.1. The response to delete the toolbox and re-add it solved the issue for me.

Re: PrintingTools GP Service missing tasks after upgrade to ArcGIS Server 10.6

JustinCornell — Thu, 20 Dec 2018 21:08:28 GMT

Upgraded from ArcGIS Server 10.5.1 to 10.6.1 and like others mentioned, the PrintingTools service was up and running but there were no Tasks that could be done on it. Followed the instructions in the link provided and it fixed my issues. I did have to go back into the Print Service and add in the Description, Tags and Summary back into the service because that was not added upon creation. I also had to up the max number of instances to 2 from the defaulted 1. Below is the description that is out of the box.

The PrintingTools service is used by web application developers to export the contents of a webmap to pdf, jpeg, png or other formats. This service is generally used in the context of providing applications with printing functionality.

Here is the tags that are out of the box

PrintingTools service

Here is the summary out of the box

The PrintingTools service is used by web application developers to export the contents of a webmap to pdf, jpeg, png or other formats. This service is generally used in the context of providing applications with printing functionality.