topic Re: Print not working in Chrome in ArcGIS Enterprise Questions

Print not working in Chrome

MarcoPoetsch — Tue, 23 Mar 2021 04:19:13 GMT

Hi there,

I experience some issues when I try to print from a web application using Google Chrome.
This happens only when the web app includes secured map services. If all secured map services are turned off (in the layer list), printing is not an issue.

Firefox on the other hand is working fine, also if the map includes secured services...

Re: Print not working in Chrome

JonEmch — Wed, 24 Mar 2021 14:52:02 GMT

Hello there Marco,

Thank you for your post. There are many factors that could affect why the print service is failing. I would suggest that you start by taking a look at the logs of the ArcGIS Server where the secured service is present and see if anything there stands out. Moving further, I would also ask that you provide me with the version number of the ArcGIS Enterprise deployment. Lastly, I would highly recommend you log a support case, our folks there would have the tooling and expertise necessary to troubleshoot this further.

Re: Print not working in Chrome

MarcoPoetsch — Wed, 24 Mar 2021 20:41:02 GMT

Thanks @JonEmch

The log file gives me the same error message, and nothing stands out:

Error executing tool. Export Web Map :
Failed to create layer from service at https://.../MapServer.
Failed to create layer from service at https://.../MapServer.
Failed to create layer from service at https://.../MapServer.
Failed to create layer from service at https://.../MapServer.
Failed to execute (Export Web Map). Failed to execute (Export Web Map).

We are running 10.6.1 at the moment with the latest security patches on the server.

I'll open a support case again, and will keep you updated here.

Cheers,
Marco

Re: Print not working in Chrome

JonEmch — Wed, 24 Mar 2021 22:09:25 GMT

Feel free to DM me the case number and I will keep an eye on it in our CRM.

Re: Print not working in Chrome

MarcoPoetsch — Tue, 06 Apr 2021 01:55:41 GMT

Thanks @JonEmch , but for some reason its working again.
We haven't changed anything as far as I know, but after over two month its suddenly working. Maybe it was kind a firewall setting or something else our IT department did... I'll investigate and let you.

Re: Print not working in Chrome

JonEmch — Tue, 06 Apr 2021 14:05:55 GMT

Excellent, please let me know what your investigations reveal. I am interested in knowing the root cause here.

Re: Print not working in Chrome

nacelle_pylon — Mon, 24 May 2021 14:57:33 GMT

I am having the exact same issue. Has there been a resolution to this? I am currently on enterprise 10.8.1

Re: Print not working in Chrome

nacelle_pylon — Mon, 24 May 2021 15:12:13 GMT

here is a screenshot from one of my federated servers

Re: Print not working in Chrome

nacelle_pylon — Mon, 24 May 2021 15:14:42 GMT

Also just to add to this if I go to those layers and set the sharing to public and print the layers will work. If I set it back to organization sharing everything will work temporarily. Is it a certificate issue? Or some issue pulling data? I am not sure but it seems to affect chrome and possibly firefox.

Re: Print not working in Chrome

MarcoPoetsch — Wed, 26 May 2021 22:06:42 GMT

It might sounds odd, but what worked for me was clearing the cache of Chrome.
It sounds odd because I even got the error message in the ArcGIS Server log file.

Re: Print not working in Chrome

nacelle_pylon — Wed, 02 Jun 2021 16:39:22 GMT

The problem I have by clearing the cache in chrome is that the print service works but now the layers are not visible in the print.

Re: Print not working in Chrome

MeghanBlair — Tue, 13 Dec 2022 17:18:26 GMT

My organization is having the same exact issue you are describing. Did you find a solution?

Re: Print not working in Chrome

MeghanBlair — Tue, 13 Dec 2022 17:19:48 GMT

Did you ever find the ultimate cause? My organization is having the same issue.