topic Re: Cannot connect to Enterprise Geodatabase connections over vpn in ArcGIS Enterprise Questions

Cannot connect to Enterprise Geodatabase connections over vpn

BarryGuidry — Fri, 21 May 2021 19:07:53 GMT

We are running ArcMap Desktop 10.5.1, and connect to enterprise geodatabases through SQL Server ArcGIS Server 10.7. Up until recently we were all able to work in the geodatabases over Cisco VPN. On May 7th, only two out of four of us can no longer open the geodatabase connections, nor create a new geodatabase connection to ArcGIS Server. I see no Windows Update taken place on that date, or the previous date, and can find no reason for any change in the two laptops that can no longer connect. Anyone else had this or similar problem?

Barry

Re: Cannot connect to Enterprise Geodatabase connections over vpn

George_Thompson — Mon, 24 May 2021 11:49:43 GMT

When you are on VPN, can you connect via SQL Server Management Studio to the SQL Server DB's in question?

Re: Cannot connect to Enterprise Geodatabase connections over vpn

BarryGuidry — Mon, 24 May 2021 14:51:29 GMT

I do not have SQL Server Manager on my computer.

Re: Cannot connect to Enterprise Geodatabase connections over vpn

George_Thompson — Mon, 24 May 2021 15:04:31 GMT

Ok, I think that this would be an easy install / test to see if it is an ArcGIS client issue or other issue.

You mention that it worked till May 6th. Besides Windows updates, you may need to reach out to your IT dept. to see what (if any) other network, database, VPN rules changed.

Where there any ArcGIS patches applied to the Server / Geodatabase?

What are the errors that you are receiving in the ArcMap when connecting?

Re: Cannot connect to Enterprise Geodatabase connections over vpn

BarryGuidry — Mon, 24 May 2021 15:22:29 GMT

Our IT Dept. stated they had made no changes/updates at that time.
So, shall I install SQL Database Manager on my pc to test?

Thank you.

Re: Cannot connect to Enterprise Geodatabase connections over vpn

George_Thompson — Mon, 24 May 2021 15:30:28 GMT

I would download it from Microsoft here: https://docs.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms?view=sql-server-ver15

Once installed, try to make a connection to the SQL Server instance.

Re: Cannot connect to Enterprise Geodatabase connections over vpn

BillFox — Mon, 24 May 2021 16:38:13 GMT

Maybe TLS 1.2 patches were applied or need to be applied in the Cisco, VPN, ArcGIS Server or desktop tiers.

Re: Cannot connect to Enterprise Geodatabase connections over vpn

BarryGuidry — Wed, 26 May 2021 13:31:30 GMT

Are the TLS 1.2 patches a download?