topic Re: Distributed Collaboration Timing Out in ArcGIS Enterprise Questions

Distributed Collaboration Timing Out

DavidColey — Fri, 16 Apr 2021 17:37:50 GMT

Hi - has anyone had a distributed collaborations fail since the arcgis online update on 4/14/21? I have had 6 collaborations fail between my guest portal and my host arcgis online organization. I send content (hosted feature layers) to my agol org by reference.

I had to delete and recreate my collaborations yesterday, 4/15/21. I left the referenced content (the collaborated layers) in place, and 4 of the collaborations synced by schedule with no issues in the a.m hours on 4/16/21. However, 2 of the collaborations are 'hanging' with the 'In progress' status message being displayed in my portal's collaboration, with the replication package showing in the root of my content folder in arcgis online. Maybe @KellyGerrow has heard of anything going on?

Thanks-David

Re: Distributed Collaboration Timing Out

DavidColey — Fri, 16 Apr 2021 19:06:58 GMT

Here's an error log from Monitor:

The request to import replication package on the portal with id '529fb9fc-6405-403a-9fe0-32fd5bad6020' timed out. The job '53a74f2be1bb4950a83633ebe70fdc9e' on portal 'https://sarco.maps.arcgis.com' timed out.

The replication tried to sync for 2 hours before timing out....

Re: Distributed Collaboration Timing Out

DavidColey — Thu, 06 May 2021 19:47:05 GMT

This seems to have resolved itself. Probably part of the trouble was due to simultaneous windows updates that occurred on my windows machine on 4/13. I had sd file overwrite scripts that got interrupted from a restart and that contributed to time-outs and/or corrupting collaboration layers..... sigh

Re: Distributed Collaboration Timing Out

Carl_Flint — Tue, 14 Sep 2021 12:10:28 GMT

I've notice things like this intermittently but over the past few days all my collaborations are showing the same error where it appears that AGOL is timing out on the import of the replication packages. The replication packages appear in my content directory on AGOL and the messages from the Portal level show the export was successful. Anyone have any insight on this?

Re: Distributed Collaboration Timing Out

dgiersz_cuyahoga — Tue, 14 Sep 2021 13:54:02 GMT

We're also experiencing this at the moment. Every scheduled sync since 9/10/2021 has failed, same 2-hour timeout. Happened a couple weeks ago, too, and resolved itself. Hoping it will do the same again...

Re: Distributed Collaboration Timing Out

Carl_Flint — Tue, 14 Sep 2021 13:57:37 GMT

Ok, were in the same boat and exact same timeframe for the last successful sync for us was on 9/10. For the time being I've paused scheduled sync to not create excessive items in my AGOL content directory and remove load on Portal from making the replicas that won't get ingested anyway.

Re: Distributed Collaboration Timing Out

ZoltanKelly — Thu, 16 Sep 2021 05:21:31 GMT

Hi, yeah confirming we are having the same issue with same log error -

The request to import replication package on the portal with id 'xxx' timed out. The job 'xxxx' on portal 'https://xxx.maps.arcgis.com' timed out.

Re: Distributed Collaboration Timing Out

dgiersz_cuyahoga — Thu, 16 Sep 2021 19:10:43 GMT

I contacted support today and they had a technical issue that was resolved. My scheduled sync today completed successfully.

Re: Distributed Collaboration Timing Out

DavidColey — Thu, 16 Sep 2021 19:52:35 GMT

Yup, exactly what all you guys say. For us they didn't sync for 5 days. I replied on this one earlier-

https://community.esri.com/t5/arcgis-enterprise-portal-questions/portal-collaborations-failing/m-p/1091119

Funny. (but not really in a ha ha way?)

@ZoltanKelly

@Carl_Flint

@dgiersz_cuyahoga

Re: Distributed Collaboration Timing Out

ZoltanKelly — Sun, 19 Sep 2021 01:31:22 GMT

hey, confirming this has now worked for us also

Re: Distributed Collaboration Timing Out

DavidColey — Tue, 21 Sep 2021 19:35:47 GMT

cool, I'm just glad I didn't blow away my pairs. I just had the sense I needed to wait and see.

Re: Distributed Collaboration Timing Out

Carl_Flint — Mon, 25 Oct 2021 11:54:15 GMT

FYI This issue appears to be occurring again with same error message that arcgis online is timing out. Last successful sync as of now was roughly 1 day and 12 hours ago.

Re: Distributed Collaboration Timing Out

dgiersz_cuyahoga — Mon, 25 Oct 2021 14:05:39 GMT

Same. Errors started 10/23/2021, haven't had a successful sync since.

Re: Distributed Collaboration Timing Out

ISP_graynic — Mon, 25 Oct 2021 15:14:50 GMT

We are also experiencing this today. Our collaborations from our Portal to Online are timing out and having issues connecting to ArcGIS Online. The ArcGIS Online Status website says everything is operating normally this morning. Has anybody reached out to tech support?