topic Re: Organization not found error. in ArcGIS Enterprise Questions

Organization not found error.

ElizabethJackson — Mon, 16 Jul 2018 14:01:22 GMT

Hey all,

Running Enterprise 10.6 on a single server windows setup. I opened the portal today to find I was getting an error that said 'Organization not found'. Has anyone had a similar issue? and does anyone have any suggestions?

Re: Organization not found error.

Anonymous User — Tue, 17 Jul 2018 08:18:22 GMT

Hey,

I'd start by looking in the portals' logs (portaldir\logs\hostname\ latest log file; and the database as well). You potentially have an issue with the maximum size of Portals' WAL files. The default configuration has them set to 50MiB. Normally you'd configure your portal site to also have a webgisdr process running in one form or another. This cleans those files up. In the "arcgisportal\backup"-folder you'll also find a folder called WalArchive, this usually is, if a portal's clogged up, pretty safe to clean up. As a matter of fact: it's part of what webgisdr does.

But before you do go around deleting files, do check the logs, and do run webgisdr.

Re: Organization not found error.

Christopher28 — Tue, 17 Jul 2018 15:36:15 GMT

Hi Elizabeth,

I get this error from time to time when I try to acess the Portal Website or when I try to open the MyOrganisation Tab. In both cases I was already logged in. If I now log out and afterwards log in I can access to Portal and all Sites without any errors.

Maybe the same works for you?

Re: Organization not found error.

DeanMoiler — Fri, 04 Jan 2019 16:32:05 GMT

Hi Christopher,

Thanks for the suggestion, I was logged on via SSO/IWA and hadn't thought to try logging off.

After signing out and back in my organization page displayed with no errors.

Thanks!

Dean

Re: Organization not found error.

Anonymous User — Tue, 30 Mar 2021 18:55:54 GMT

Thanks for this suggestion. I have no idea why.. but I had to click 'Sign Out' and then the page refreshed and displayed the organization information.