topic Re: Cannot login to Manager in ArcGIS Enterprise Questions

Cannot login to Manager

PanGIS — Wed, 20 Apr 2016 12:52:18 GMT

Hi!

Windows Server 2008

IIS 7

Arcgis Server 10.3.1

I have installed Arcgis server and then authorized it offline (the computer is connected to internet but somehow I couldn't)

I am trying to access for the first time the Manager but i get the error 404.

I checked the service and even if it showed "Started" this is what i see if i double click the service (I guess it's wierd, but...)

I have tried to enable the .ASP.NET 2.050727 as reported here 38370 - HTTP 404: "The page cannot be found" when trying to launch ArcGIS Server Manager (I know the version is not included in the the list but I wanted to give it a shot) but the asp.net is allowed.

I ve tried both with W Firewall on and off. Nothing changes.

Thanks.

Re: Cannot login to Manager

ChrisSmith7 — Wed, 20 Apr 2016 18:56:14 GMT

You know, we already had the .NET frameworks installed on our box, but you may want to double check the system requirements page:

ArcGIS 10.3.1 for Server system requirements—Installation Guides (10.3 and 10.3.1) | ArcGIS for Server

It is calling for at least 3.5.1; looks like you have 4 installed, but as "not allowed" - maybe try flipping that to allowed and recycling IIS?

UPDATE: Just realized that 3.5.1 is only needed for for the ".NET Extension Support feature"

Re: Cannot login to Manager

RebeccaStrauch__GISP — Wed, 20 Apr 2016 19:04:52 GMT

I would still recommend having .net 3.5.1 installed/activated.

Re: Cannot login to Manager

JayantaPoddar — Wed, 20 Apr 2016 21:51:05 GMT

I hope you already have installed SP2 of Windows 2008 Server before installing ArcGIS for Server. And if your server is in a domain, the required ports need to be allowed through local/domain firewall

Ports used by ArcGIS Server—Installation Guides (10.3 and 10.3.1) | ArcGIS for Server

Also allow the following programs

<ArcGIS for Server installation location>\bin\ArcSOC.exe
<ArcGIS for Server installation location>\framework\etc\service\bin\ArcGISServer.exe
<ArcGIS for Server installation location>\framework\runtime\jre\bin\javaw.exe
<ArcGIS for Server installation location>\framework\runtime\jre\bin\rmid.exe

I would suggest you to get in touch with the Esri tech support for better assistance.

Re: Cannot login to Manager

RandallWilliams — Thu, 21 Apr 2016 14:41:49 GMT

I'm willing to be that if the services dialog is refreshed, the ArcGIS Service will be listed as 'stopped'. Services attempting to start and then immediately stopping indicates a permission issue - the ArcGIS Service account doesn't have rights to C:\program files\arcgis\server.

I'd run the 'Configure ArcGIS Server Account' tool as an administrator. This tool will provide the required access for the ArcGIS Service account.