topic Re: When initially trying to create site for the first time within ArcGIS Server Manager I am getting the error message "Failed to create the site. Failed to create the service System/PublishingToolsEx.GPServer" ...??? in ArcGIS Enterprise Questions

When initially trying to create site for the first time within ArcGIS Server Manager I am getting the error message "Failed to create the site. Failed to create the service System/PublishingToolsEx.GPServer" ...???

AndrewPfeiffer — Wed, 08 Feb 2017 20:00:12 GMT

posted an attachment of the error message..

Re: When initially trying to create site for the first time within ArcGIS Server Manager I am getting the error message "Failed to create the site. Failed to create the service System/PublishingToolsEx.GPServer" ...???

DerekLaw — Wed, 08 Feb 2017 20:03:19 GMT

Hi Andrew,

Please review these Esri KnowledgeBase articles,

Hope this helps,

Re: When initially trying to create site for the first time within ArcGIS Server Manager I am getting the error message "Failed to create the site. Failed to create the service System/PublishingToolsEx.GPServer" ...???

AndrewPfeiffer — Wed, 08 Feb 2017 20:12:37 GMT

I tried both these fixes, but again my problem lies with PublishingToolsEx and not CachingTools

Re: When initially trying to create site for the first time within ArcGIS Server Manager I am getting the error message "Failed to create the site. Failed to create the service System/PublishingToolsEx.GPServer" ...???

JayantaPoddar — Thu, 09 Feb 2017 07:28:52 GMT

Make sure the ArcGIS Server account and Current User account have permission to read configuration store (config-store) and server directories (directories) folders. Restart ArcGIS Server service (services.msc).

By the way, what version of ArcGIS Server are you using.

Re: When initially trying to create site for the first time within ArcGIS Server Manager I am getting the error message "Failed to create the site. Failed to create the service System/PublishingToolsEx.GPServer" ...???

AndrewPfeiffer — Thu, 09 Feb 2017 14:03:45 GMT

Double checked folder permissions and restarted the ArcGIS service. I'm running enterprise 10.5 with ArcGIS and GeoEvent server on a windows 2008 R2 SP1 VM. I have no mention of PublishingToolsEx.GPServer in C:\ArcGISServer\config-store\services\System, but it did create the PublishingToolsEx.GPServer folder in C:\ArcGISServer\directories\arcgisoutput\System

Re: When initially trying to create site for the first time within ArcGIS Server Manager I am getting the error message "Failed to create the site. Failed to create the service System/PublishingToolsEx.GPServer" ...???

JayantaPoddar — Thu, 09 Feb 2017 14:26:43 GMT

It would be wise to contact your Esri Tech Support representative to check the environment and provide an appropriate solution.

Re: When initially trying to create site for the first time within ArcGIS Server Manager I am getting the error message "Failed to create the site. Failed to create the service System/PublishingToolsEx.GPServer" ...???

JulienLongchamp — Tue, 14 Feb 2017 09:59:15 GMT

Hello,

Any news on that ?

I have exactly the same problem.

Thanks

Re: When initially trying to create site for the first time within ArcGIS Server Manager I am getting the error message "Failed to create the site. Failed to create the service System/PublishingToolsEx.GPServer" ...???

AndrewPfeiffer — Tue, 14 Feb 2017 13:24:23 GMT

Hey Julien,

Yes, i was able to figure it out.. with the help of esri phone support. I had a good version of chrome, except i only had IE8, ArcGIS needs 9 or up. So, download IE11, and make sure you have active scripting enabled if youre using server manager in IE.... Internet Options (Security Tab > Custom Level > Scripting > Active Scripting > Enable). Enable it in chrome as well for good measure

Re: When initially trying to create site for the first time within ArcGIS Server Manager I am getting the error message "Failed to create the site. Failed to create the service System/PublishingToolsEx.GPServer" ...???

AndrewPfeiffer — Tue, 14 Feb 2017 13:25:41 GMT

Also ensure all permissions are correct, the ArcGIS server account should have full control for the c:\arcgisserver folder and the c:\programfiles\arcgis folder

Re: When initially trying to create site for the first time within ArcGIS Server Manager I am getting the error message "Failed to create the site. Failed to create the service System/PublishingToolsEx.GPServer" ...???

JulienLongchamp — Tue, 14 Feb 2017 13:49:40 GMT

Thank you Andrew !

I had IE8, go on IE11 and now it's working.

Re: When initially trying to create site for the first time within ArcGIS Server Manager I am getting the error message "Failed to create the site. Failed to create the service System/PublishingToolsEx.GPServer" ...???

JayantaPoddar — Tue, 14 Feb 2017 13:54:00 GMT

Hey Andrew,

Thank you for sharing the solution with us. You may mark your answer as correct so that the thread could be closed.

Re: When initially trying to create site for the first time within ArcGIS Server Manager I am getting the error message "Failed to create the site. Failed to create the service System/PublishingToolsEx.GPServer" ...???

TroyRobinson — Mon, 20 Mar 2017 18:06:20 GMT

Hi,

We have been experiencing this same error/issue.

We are using ArcGIS Server 10.5, trying to install and configure on a Windows 7 desktop.

We have IE version 11.0.9600.18617CO with the Scripting Enabled.

I have also tried using Google Chrome 57.0.2987.110 and Mozilla Firefox

The ArcGIS Server account has permissions to E:\arcgisserver\directories and E:\arcgisserver\config-store

Nothing seems to work.

Re: When initially trying to create site for the first time within ArcGIS Server Manager I am getting the error message "Failed to create the site. Failed to create the service System/PublishingToolsEx.GPServer" ...???

DerekLaw — Wed, 29 Mar 2017 17:04:08 GMT

Hi Troy,

Please contact Esri Tech Support so they can help you investigate the issue.

Hope this helps,

Re: When initially trying to create site for the first time within ArcGIS Server Manager I am getting the error message "Failed to create the site. Failed to create the service System/PublishingToolsEx.GPServer" ...???

TroyRobinson — Wed, 29 Mar 2017 17:11:30 GMT

Hi Derek,

I had already created a ticket with ESRI tech support.

We tried some things, but still couldn't get it to work.

But we just resolved this issue yesterday by instead :

- installing ArcGIS Server 10.4 first.

- Creating the Site in 10.4

- then Upgrading to ArcGIS Server 10.5

This seems to have worked.

Thanks.