topic Re: ArcGIS Server fails to show the Map services even though the server is working fine. in ArcGIS Enterprise Questions

ArcGIS Server fails to show the Map services even though the server is working fine.

rawansaleh1 — Mon, 27 Mar 2017 12:01:23 GMT

ArcGIS Server fails to show the Map services even though the server is working fine.

Despite the fact that the ArcGIS Server is working fine, it fails to show the map services when i try to view/consume it.

For example, I tried to publish map service “parcel_02” & when I try to consume this service it fails to appear. Attached

What might be the issue here?

I used ArcMap & ArcGIS Server 10.5

Best,

Rawan

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

JayantaPoddar — Mon, 27 Mar 2017 12:47:41 GMT

Are you able to see the content of the map service (list of layers and other details) when you navigate through the REST URL (in browser)?

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

NeilAyres — Mon, 27 Mar 2017 12:48:26 GMT

Is it possible that you are zoomed way out when looking at that service.

Note that in ArcMap you are at a scale of 1:3000, the service has 1:650k+

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

Juan_ManuelAngel — Mon, 27 Mar 2017 13:17:28 GMT

It's posible that the arcgis server account dont have the rigth permissions to query de data, so if you can give more information about that i will be very helpfull, so try to give full control permissions to the arcgis server account.

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

rawansaleh1 — Mon, 27 Mar 2017 15:28:53 GMT

Thank you for reply Jayanta,

actually no I can’t, it’s look like that I’m publish an empty service while in the real I’m not.

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

rawansaleh1 — Mon, 27 Mar 2017 15:32:28 GMT

Thanks for reply Neil,

The issue is not related to the map scale, because it has the same behavior when I click on zoom to layer "nothing change".

Best,

Rawan

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

rawansaleh1 — Mon, 27 Mar 2017 15:44:23 GMT

Thanks Juan for your reply,

Actually, my ArcGIS server account has a full permission.

in my case when I published a map service, the services work fine at the beginning.

After that the ArcGIS server suddenly fails to show the map service and their layers.

Best,

Rawan

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

JayantaPoddar — Mon, 27 Mar 2017 16:25:29 GMT

Not sure if the map service has got corrupt. Republishing the map service and overwriting the older map service should resolve the issue.

Does this issue happen frequently or with multiple map services?

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

RebeccaStrauch__GISP — Mon, 27 Mar 2017 19:24:30 GMT

I agree with Neil that it appears to be scale related. If it appears readable at 1:3k, when at 1:657k+ it's not going to be usable anyway, so maybe

1) you gave it cached but not at 1:657k As a scale level plus, OR

2) you have it as a scale factor but not cached at the scale and on-demand turned off. OR

And more likely...

3) the source Layer in the mxd used to created the service is using scale depend drawing and has that Layer turned off at that scale. Again, the display at the 1:657k scale would be so dense it would be useful, so typically you would turn that off at that scale in the source mxd feeding the service, and/or use something like symbol representation to simplify the lines as you zoom out, maybe simplified to display neighborhoods boundaries v's plots....city boundaries v's neighborhoods, etc. as you zoom out. Drawing would be faster and more useful at those scales.

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

JamalNUMAN — Mon, 27 Mar 2017 20:17:52 GMT

I got the issue at my machine as well. The arcgis server manages to successfully publish an mxd file, however, dragging\dropping the output service into the arcmap shows nothing (no scales are set here, so the issue is not related to scales dependency). Also, nothing appears as the service is displayed with ArcGIS JavaScript.

What could be the issue? has anyone experienced this very frustrating issue?

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

RebeccaStrauch__GISP — Mon, 27 Mar 2017 20:32:33 GMT

Have you looked at the source MXD? you mention that the service and the arcmap you are droppingit into do not have scale dependency set. What I am talking about above is whether there is any scale dependency on the source layers in the source mxd.

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

MichaelMiller2 — Mon, 27 Mar 2017 20:38:41 GMT

I'm thinking it's a data permission issue. Does the arcgis server have permissions to the location where the data is stored?

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

JamalNUMAN — Mon, 27 Mar 2017 20:45:13 GMT

I’m confirming here that none of the layers contained in the mxd has a scale dependency. It is kind of failure in ArcGIS Server in a way that it does publish the mxd file but its service fails to display any content as it is added to arcmap.

In addition to that, there is no permission issue here as the user who is dragging\dropping the service into the arcmap is the admin

What other issues should we consider in order to track this very challenging issue?

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

MichaelMiller2 — Mon, 27 Mar 2017 20:53:36 GMT

I do believe the arcgis server (machine) has to have permissions to the location of the where the data added to the map doc is stored.

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

RebeccaStrauch__GISP — Mon, 27 Mar 2017 21:02:00 GMT

Is it a service/REST endpoint you can share for others to test? I'm starting to think mimiller might be correct (if not seeing it at ANY scale) and that the ArcGIS Server may not have permissions to the data the service needs, or maybe it is not registered properly.

If you open the developer tools in a browser and look at the rest endpoint, do you see any permission error there?

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

JamalNUMAN — Mon, 27 Mar 2017 21:26:03 GMT

The server is accessed with admin logins as shown in the screenshot below

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

RebeccaStrauch__GISP — Tue, 28 Mar 2017 02:57:08 GMT

So, do you have a web adaptor installed and are you only accessing thru the local server 6080 port?

Can you open a browser and see your services thru

https://geomolg.ps:6080/arcgis/rest/services ..try http if https doesn't work (check my typing of your server name too)

Can you click to see the properties of the service Parcels_02

if you don't see it there, and you are on the physical server where the service is located, you can try localhost:6080 instead of the servername:6080

If you have a web adapter setup, with geomolg.ps being the Internet address, then typically the port is 80, not 6080 and the 80 is the default (and assumed by the browser) so you do not need to include the :80.

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

rawansaleh1 — Tue, 28 Mar 2017 08:04:03 GMT

Dear rebecca & All,

Thanks for your reply,

Actually, no I don’t have a web adaptor and the services are only accessing thru 6080 port.

I can’t access while I’m typing https, only http can open the services directories. the properties of service “parcel-02”as you can see below.

And you can see also that there’s no scale dependency on the service.

What might be the issue here??

Best,

Rawan

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

NeilAyres — Tue, 28 Mar 2017 09:39:32 GMT

Why is the extent all "NaN", or Nulls?

Is the data getting published at all?

Re: ArcGIS Server fails to show the Map services even though the server is working fine.

JayantaPoddar — Tue, 28 Mar 2017 09:44:52 GMT

Also there are no layers/tables.

That's why I think the Map Service might have got corrupt (since Rawan mentioned it worked properly when published). And republishing the map service might resolve the issue.