topic Problem configuring Data Store in ArcGIS Enterprise Questions

Problem configuring Data Store

SebastianCabrera — Mon, 26 Jun 2017 21:12:42 GMT

Hello,

I one of our customers, I have installed ArcGIS Data Store in a separate server, but when I try to configure it, I get the following error in the first screen of the wizard:

Unable to configure the ArcGIS Data Store with the GIS Server. Please make sure that the GIS Server URL is accessible, the account specified has administrative privileges to the site, and the publishing tools is started on the GIS Server.

Of course, ArcGIS Server URL is accesible from the data store server, initial administrator credentials are ok, and publishing tools are started and running.

I changed the ArcGIS Servers logging level to verbose, to get more details on the problem, but no related information is logged.

The following is logged in browsers debugger console (hostnames are edited):

Error: Unable to configure the ArcGIS Data Store with the GIS Server. Please make sure that the GIS Server URL is accessible, the account specified has administrative privileges to the site, and the publishing tools is started on the GIS Server.
at Object.b.load (:2443/arcgis/datastore/dataStore/bootstrap.js:142)
at :2443/arcgis/datastore/dataStore/bootstrap.js:412
at d (:2443/arcgis/datastore/dataStore/bootstrap.js:12)
at c (:2443/arcgis/datastore/dataStore/bootstrap.js:12)
at l.Deferred.resolve.callback (:2443/arcgis/datastore/dataStore/bootstrap.js:13)
at d (:2443/arcgis/datastore/dataStore/bootstrap.js:12)
at c (:2443/arcgis/datastore/dataStore/bootstrap.js:12)
at l.Deferred.resolve.callback (:2443/arcgis/datastore/dataStore/bootstrap.js:13)
at :2443/arcgis/datastore/dataStore/bootstrap.js:417
at k (:2443/arcgis/datastore/dataStore/bootstrap.js:208) "Error: Unable to configure the ArcGIS Data Store with the GIS Server. Please make sure that the GIS Server URL is accessible, the account specified has administrative privileges to the site, and the publishing tools is started on the GIS Server.
at Object.b.load (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:142:426)
at https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:412:426
at d (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:12:221)
at c (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:12:10)
at l.Deferred.resolve.callback (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:13:350)
at d (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:12:436)
at c (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:12:10)
at l.Deferred.resolve.callback (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:13:3

Re: Problem configuring Data Store

JonathanQuinn — Tue, 27 Jun 2017 18:50:30 GMT

What happens if you use the command line utility?

configuredatastore

I'd expect the same error to be returned, but it'd be good to see. Do you have a firewall between the two machines?

Re: Problem configuring Data Store

SebastianCabrera — Wed, 28 Jun 2017 13:13:43 GMT

Thanks for your response Jonathan. The command line utility returned the same error as expected.

There is no firewall between the two machines, from the data store machine, arcgis server port 6443 is accessible.

Re: Problem configuring Data Store

SebastianCabrera — Mon, 10 Jul 2017 15:01:04 GMT

Any suggestion?

Re: Problem configuring Data Store

AlexanderBrown5 — Sun, 12 Dec 2021 07:46:10 GMT

Sebastian,

Can you run telnet in the command prompt from the data store machine back to your GIS Server?

telnet <ip address> <port number>‍

telnet <GIS Server> <6443>
telnet <GIS Server> <6080>

Example: esri.com (10.112.18.3)

telnet 10.112.18.3  80‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍

Just to make sure that the communication is open.

~Alex

Re: Problem configuring Data Store

SebastianCabrera — Mon, 10 Jul 2017 19:55:39 GMT

Yes, I can telnet to port 6443 and 6080 from the data store machine to the ArcgIS Server machine

Re: Problem configuring Data Store

Anonymous User — Thu, 13 Jul 2017 05:13:05 GMT

I got same error message, I have ArcGIS Server and ArcGIS Data Store installed on same box, no idea so far

Re: Problem configuring Data Store

SebastianCabrera — Thu, 13 Jul 2017 14:44:06 GMT

I reinstalled ArcGIS Server, Data Store, checked if service account had permissions on ArcGIS Servers folders, telnet from data store machine to ports 6080 and 6443 in arcgis server machine, telnet from arcgis server machine to 2443 in data store machine... Everything is fine.. Created a support case... but no resolution so far.

Re: Problem configuring Data Store

AlexanderBrown5 — Thu, 13 Jul 2017 14:46:24 GMT

Let us know what support determines!

Re: Problem configuring Data Store

SebastianCabrera — Thu, 13 Jul 2017 17:56:24 GMT

BZhengesriaustralia-com-au-esridist‌, the hostname of your ArcGIS Server starts with the word "arcgis"?

Re: Problem configuring Data Store

SebastianCabrera — Thu, 13 Jul 2017 18:53:09 GMT

I found the reason why the configuration fails. After all kinds of test and investigation, I found that if the hostname of the ArcGIS Server machine starts with the word "arcgis", for some reason the configuration fails with the error I mentioned in the original post. Obviously this is a bug.

Re: Problem configuring Data Store

SebastianCabrera — Thu, 13 Jul 2017 20:44:39 GMT

BUG-000102888 was created for this issue back in february. In 10.5.1 the bug persists.

Thank you all for your responses

Re: Problem configuring Data Store

Anonymous User — Thu, 13 Jul 2017 22:47:06 GMT

Yes, my hostname starts with the word "arcgis". Good job, mate.