topic Re: ArcGIS Server 10.1 Post-Installation failing to start in ArcGIS Enterprise Questions

ArcGIS Server 10.1 Post-Installation failing to start

RegineDe_Guzman — Wed, 27 Mar 2013 19:02:34 GMT

Hello,

I've installed ArcGIS Server 10.1 on a Linux based VM, it stated it was successful but I then realize that the service failed to start.

I checked the service.log inside "(ArcGIS Home folder)>framework>etc" and got this error:

Tue Mar 26 14:43:27 EDT 2013:Registering and starting log service.
WARNING: Could not connect to Log service. Writing log message to console.
 <Msg time="2013-03-26T14:44:23,444" type="DEBUG" code="9999" source="Admin" process="13200" thread="1" methodName="" machine="" user="" elapsed="">Server machine is not ready for synchronization.</Msg>

And I believe it's because of this that the server failed to start and why I cannot connect to the Manager page.

I have IPTables turned off, and httpd started... and I get nothing... Any help is really appreciated.

Re: ArcGIS Server 10.1 Post-Installation failing to start

ThomasMontefusco — Fri, 29 Mar 2013 12:43:55 GMT

There is not a Post Install for 10.1 but the Configure ArcGIS Server account is similar. Did you run that?

Re: ArcGIS Server 10.1 Post-Installation failing to start

RegineDe_Guzman — Fri, 29 Mar 2013 14:02:31 GMT

Could you point me in that direction? I'm having trouble finding that Config script inside my ArcGIS home folder...

Re: ArcGIS Server 10.1 Post-Installation failing to start

RegineDe_Guzman — Fri, 29 Mar 2013 14:03:33 GMT

There is not a Post Install for 10.1 but the Configure ArcGIS Server account is similar. Did you run that?

Could you point me in that direction? I'm having trouble finding that Config file inside my ArcGIS home folder...

Re: ArcGIS Server 10.1 Post-Installation failing to start

BubbaHey — Fri, 29 Mar 2013 18:32:06 GMT

Check this help link out. It has screenshots too, which is cool.

rcGIS for Server (Linux)
Installing ArcGIS for Server on one machine
http://resources.arcgis.com/en/help/install-guides/arcgis-server-unix/10.1/index.html#/Installing_ArcGIS_for_Server_on_one_machine/00sz00000008000000/

Re: ArcGIS Server 10.1 Post-Installation failing to start

RegineDe_Guzman — Fri, 29 Mar 2013 19:49:45 GMT

Check this help link out. It has screenshots too, which is cool.

rcGIS for Server (Linux)
Installing ArcGIS for Server on one machine
http://resources.arcgis.com/en/help/install-guides/arcgis-server-unix/10.1/index.html#/Installing_ArcGIS_for_Server_on_one_machine/00sz00000008000000/

I've done these steps already, I'm past this but the thing is the server was supposed to start and it does not start. The browser does not even recognize the port 6080.

Re: ArcGIS Server 10.1 Post-Installation failing to start

BubbaHey — Mon, 01 Apr 2013 11:52:48 GMT

I think the Configure ArcGIS Server account wizard is only available in Windows. Try going to /root/arcgis/server (or wherever you put it) and stopping, then starting the Server.

example: ./stopserver.sh

then ./startserver.sh

Re: ArcGIS Server 10.1 Post-Installation failing to start

RegineDe_Guzman — Mon, 01 Apr 2013 14:31:12 GMT

I think the Configure ArcGIS Server account wizard is only available in Windows. Try going to /root/arcgis/server (or wherever you put it) and stopping, then starting the Server.

example: ./stopserver.sh

then ./startserver.sh

I've tried this and it does not start the server. Any other ideas?

Re: ArcGIS Server 10.1 Post-Installation failing to start

ThomasMontefusco — Tue, 02 Apr 2013 13:32:08 GMT

The install should have created two log files in the root user's home directory.

./Setup/directory > ArcGISServer_InstallLog.log
./Setup/directory > ArcGISServer_InstalledFeatures.log

Could you post these logs?

Re: ArcGIS Server 10.1 Post-Installation failing to start

BubbaHey — Tue, 02 Apr 2013 13:44:17 GMT

I would just uninstall/reinstall. Not worth the effort, but then I'm lazy. LOL

Re: ArcGIS Server 10.1 Post-Installation failing to start

RegineDe_Guzman — Thu, 04 Apr 2013 14:01:28 GMT

The install should have created two log files in the root user's home directory.

./Setup/directory > ArcGISServer_InstallLog.log
./Setup/directory > ArcGISServer_InstalledFeatures.log

Could you post these logs?

I've attached the install log...

Re: ArcGIS Server 10.1 Post-Installation failing to start

RegineDe_Guzman — Thu, 04 Apr 2013 14:02:13 GMT

I would just uninstall/reinstall. Not worth the effort, but then I'm lazy. LOL

I've done this a couple times now with no avail.. it still doesn't work even when I try to reinstall it...

Re: ArcGIS Server 10.1 Post-Installation failing to start

RegineDe_Guzman — Thu, 04 Apr 2013 14:08:52 GMT

The install should have created two log files in the root user's home directory.

./Setup/directory > ArcGISServer_InstallLog.log
./Setup/directory > ArcGISServer_InstalledFeatures.log

Could you post these logs?

The file was too large to upload, so I've uploaded it here: http://tbf.me/a/B0cJS0

Thanks!

Re: ArcGIS Server 10.1 Post-Installation failing to start

BubbaHey — Fri, 05 Apr 2013 12:12:59 GMT

Don't know about anybody else, but having problems downloading from this site

Re: ArcGIS Server 10.1 Post-Installation failing to start

ThomasMontefusco — Mon, 08 Apr 2013 10:33:40 GMT

I can't get to it either. But please post the following (should be able to paste in here)

Copy of your etc/hosts file

Output of an NSLookup on your server name
Output of an IFConfig
Output of a ping 127.0.0.1 command