topic Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55 in ArcGIS Enterprise Questions

ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

DavidColey — Wed, 14 Dec 2016 19:40:36 GMT

Hi - I have recently noticed that I cannot select map service folders or single map services via the checkbox while in

the Manager statistics page when using Chrome version 54.x and now at version 55.0.2883.87

Basically the checkboxes don't activate. I can't say exactly when this occured, sometime over the last 10 days. I then updated to chrome 55 yesterday, same behavior. I then noticed I hadn't updated the latest manager service pack:

Announcement: Errors Encountered in ArcGIS Server and Portal for ArcGIS Web Apps after Certain Browser Updates

But after running this sp, still same behavior. ie11 and edge are ok-

Thanks,

David

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

RandallWilliams — Thu, 15 Dec 2016 16:30:25 GMT

I see this in 10.5 and will log an issue.

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

DavidColey — Thu, 15 Dec 2016 22:26:21 GMT

Thanks Randall. I should have mentioned our server level at 10.4.1 . . .

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

EricJackson1 — Wed, 21 Dec 2016 00:16:14 GMT

I see this on our servers also, 10.3.1. I also tried the Upload Patch but with no change.

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

EmilianoPetrelli — Thu, 29 Dec 2016 09:31:58 GMT

We notice same issue too on 10.3.1 with Chrome 55.0.2883.75 m (64-bit) with Ulpload Patch already installed. No problem with Edge or Firefox 50.0.2

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

MichaelVolz — Thu, 29 Dec 2016 14:32:16 GMT

I am running AGS 10.3.1 and I have the same issue with Chrome 55. AGS was working fine for me and I wanted to check my Chrome version (for another reason) which automatically updates Chrome to the latest version which created this issue that was not there before the Chrome upgrade.

Does anyone know how to Identify your Chrome version without executing the auto-update of Chrome?

AGS Manager works fine on other computers where Chrome has not been updated.

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

RandallWilliams — Thu, 29 Dec 2016 14:36:09 GMT

chrome://version in the address bar should do it.

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

MichaelVolz — Thu, 29 Dec 2016 14:41:30 GMT

Randall:

I don't see the Chrome version in the address bar. Do you know how to configure Chrome to display the version in the address bar?

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

RandallWilliams — Tue, 02 Dec 2025 17:58:41 GMT

Hi Michael,

You can type in chrome://version in the address bar, and the browser will respond with properties. For instance, on mine:

Google Chrome	55.0.2883.87 (Official Build) m (32-bit)
Revision	ad0be09aa3ca814168d079b52825f6f80e22f0e8-refs/branch-heads/2883@{#723}
OS	Windows
JavaScript	V8 5.5.372.32
Flash	24.0.0.186
User Agent	Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36
Command Line	"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end
Executable Path	C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Profile Path	C:\Users\xxxx\AppData\Local\Google\Chrome\User Data\Default
Variations	6a89113b-a7aa8ed 90757ebb-3f4a17df 3095aa95-3f4a17df 8364a5c2-ca7d8d80 7c1bc906-f55a7974 2a33b90e-3d47f4f4 ba3f87da-45bda656 f15c1c09-ca7d8d80 9e201a2b-ca7d8d80 5274eb09-3f4a17df 93731dca-3f4a17df 9e5c75f1-c16ec2e6 6b121ae7-ca7d8d80 f79cb77b-3d47f4f4 b7786474-d93a0620 868bda90-ca7d8d80 4ea303a6-ecbb250e 7aa46da5-669a04e0 fe9bec35-186f5907 9736de91-ca7d8d80 69bf80fa-f23d1dea 867c4c68-ca7d8d80 b2f0086-93053e47 99c41f12-f23d1dea 6844d8aa-669a04e0 f47ae82a-746c2ad4 3ac60855-486e2a9c f296190c-86205c12 4442aae2-7158671e ed1d377-e1cc0f14 75f0f0a0-d7f6b13c e2b18481-4c073154 e7e71889-e1cc0f14 828a5926-ca7d8d80
Compiler	MSVC 2015 (PGO)

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

MichaelVolz — Thu, 29 Dec 2016 14:54:26 GMT

Thanks Randall. I sure wish I had that info before Chrome was auto-updated.

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

StephenRuhl1 — Mon, 28 Aug 2017 12:02:15 GMT

This is still an issue as of almost a year later. Has there been a patch or fix released by Esri?

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

DavidColey — Mon, 28 Aug 2017 14:45:17 GMT

I know what you know which is to say nothing. If anything, the issue is worse and we are all now at 60.x - and I now see similar mal-behavior in IE11. My guess is ESRI doesn't really care since Server Manager isn't part of Enterprise

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

MichaelVolz — Mon, 28 Aug 2017 14:55:46 GMT

I do not see this behavior for IE11 (11.0.9600.18697) whether working against AGS 10.3.1 or 10.5.1, as the checkboxes work for me in IE11.

Can you explain in more detail "Server Manager isn't part of Enterprise"? I ask because I thought ESRI started this name at 10.5.0 and I am working in AGS 10.5.1 and I have access to Server Manager.

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

RandallWilliams — Mon, 28 Aug 2017 15:19:38 GMT

I'd personally argue that Server Manager (and the functionality underlying functionality provided by the Admin API) are both a relevant and critical aspect of Enterprise GIS management. While the security aspect has moved over to Portal side, Server Manager still provides a way to mange service tuning and performance, data registration for services that aren't hosted, GIS Server state and service access logging, et al.

My understanding of this particular issue is that a fix requires an update to the internal Server framework and JS API - not just a few code tweaks here and there. I'd look for this to be addressed in the 10.6 timeframe.

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

DavidColey — Mon, 28 Aug 2017 19:12:20 GMT

Hi Michael, I'm glad to hear you say that but I have now been experiencing issues in IE11 for I'd say 3-4 months. I didn't expressly mean that Server Manager isn't part of Enterprise. What I mean is that I just don't think that their focus is on this fix. I should have worded that better.

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

MichaelVolz — Mon, 28 Aug 2017 19:16:42 GMT

Dave:

Are you working with AGS 10.5.0 or .1?

Also, what are the exact issues that you are experiencing in IE11 as I did not have checkbox issues myself in 10.5.1?

Do you have Portal enabled in your environment? If so, that might be why you could be experiencing more issues as my org has not yet implemented Portal (just AGOL).

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

DavidColey — Mon, 28 Aug 2017 21:40:21 GMT

Michael - I'm basically in the same setup as you, but have ArcServer 10.5.1 working stand-alone in a dev environment. Production is at 10.4.1 until we stand up new virtual servers where we plan to federate with Portal, incorporate Data Store and designate our site as hosting. IE is just flaky. Most of the time the checkboxes work fine, a few times they don't. Nothing specific unfortunately.

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

MichaelVolz — Fri, 01 Sep 2017 13:34:00 GMT

One improvement I've noticed with AGS 10.5.1 and Chrome 58 compared with AGS 10.3.1 and Chrome 58 is that I can now register a 10.5.1 database connection in Server Manager for a 10.5.1 AGS site whereas I was unable to register a 10.3.1 database connection in Server Manager for a 10.3.1 AGS site. My workaround at 10.3.1 was to use IE11 to register database connections in Server Manager for a 10.3.1 AGS site.

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

DavidColey — Fri, 01 Sep 2017 18:25:28 GMT

Good to know Michael. Is this the case with the latest Chrome 60.x?

Re: ArcGIS Server Manager: Statistics Page CheckBox Error Chrome 54, 55

MichaelVolz — Thu, 28 Mar 2019 16:10:23 GMT

It looks like this issue with statistics in Server Manager and Chrome has been resolved with AGS 10.7.