topic 10.6.1 New Install - Error The server was unable to access the URL in ArcGIS Enterprise Questions

10.6.1 New Install - Error The server was unable to access the URL

JosephDillard — Fri, 28 Sep 2018 01:09:45 GMT

"The server was unable to access the URL 'https://geocmtdev001:6443/arcgis/services'. Please check your firewall and security settings. For more information, see the ArcGIS Server help topic Ports used by ArcGIS Server. You can access this topic in the table of contents by navigating to Administering ArcGIS Server > Securing your ArcGIS Server site > Configuring a secure environment for ArcGIS Server."

Getting the error above on a Windows 2012r2 VM, that previously ran 10.3.1 with no issues. VM is for development, not on a domain. However I also have two VMs in production that when testing 10.6.1 have the same issue.

I have double checked permissions on all folders, opened up ports and gave the exe's permission through the firewall.

Any ideas?

Re: 10.6.1 New Install - Error The server was unable to access the URL

ZahinaKhan — Fri, 28 Sep 2018 13:40:30 GMT

Do you have a DNS alias for the servers?

Try installing the GP service startup patch for version 10.6.1: ArcGIS Server Geoprocessing Service Startup Patch

Is there anything in the logs? Logs can be found in arcgisserver\logs\Machine.domain.com

Re: 10.6.1 New Install - Error The server was unable to access the URL

DanielUrbach — Fri, 28 Sep 2018 15:05:31 GMT

Hello Joseph,

I have a suspicion this could be related to a Windows update. Would it be possible for you to generate a list of the installed Windows updates that I could compare to a Windows 2012 R2 machine that is functioning on my end?

You can use the following command:

wmic qfe list brief /format:texttablewsys > "%USERPROFILE%\hotfix.txt"

That will put the file in C:\Users\<your username>\hotfix.txt

Thanks,

Danny

Re: 10.6.1 New Install - Error The server was unable to access the URL

JosephDillard — Mon, 01 Oct 2018 12:33:18 GMT

No DNS Alias. Two of the servers are on a domain, the test VM is not on a domain.

I tried installing the GP Patch, didn't help still same issue. Also tried installing all patches, still same.

As a test I reinstalled 10.3.1 on one of the servers, and was able to create a site with no issues.

Log file should be attached.

Re: 10.6.1 New Install - Error The server was unable to access the URL

JosephDillard — Mon, 01 Oct 2018 12:42:22 GMT

Added the hotfix.txt as an attachment.

Re: 10.6.1 New Install - Error The server was unable to access the URL

JosephDillard — Wed, 03 Oct 2018 02:33:50 GMT

From the logs: Access to this resource is not allowed /arcgis/rest/admin/reinitialize

Everything in the logs looks good to this point.

Re: 10.6.1 New Install - Error The server was unable to access the URL

JosephDillard — Tue, 11 Dec 2018 08:34:47 GMT

I still have this issue, so if anyone has any suggestions, it would be appreciated.

Re: 10.6.1 New Install - Error The server was unable to access the URL

DanielUrbach — Thu, 13 Dec 2018 17:51:33 GMT

Joseph,

Sorry to hear this is still an issue for you!

Check out my post on this thread about this:
https://community.esri.com/thread/216464-failed-to-create-a-site-arcgis-server-1051

As I mention there it could be related to the SSL-related settings for the user running the ArcGIS Server service, specifically not being able to use TLS 1.1 and/or TLS 1.2.

-Danny

Re: 10.6.1 New Install - Error The server was unable to access the URL

JosephDillard — Thu, 03 Jan 2019 06:17:24 GMT

Thanks, this worked, marked the other reply by accident as the correct answer.

When I did this, I did not need to run the browser as the ArcGIS user. When I changed the setting using the normal local admin I use and then went and checked the setting for the ArcGIS user, the changes were there from when I change it with the previous user.

Also, I had to change this setting in the local group policy before I was able to enable TLS 1.1 and 1.2

Computer Configuration > Administrative Templates > Windows Components > Internet Explorer > Internet Explorer Control Panel > Advanced Page

Turn Off Encryption Support had to be changed to Disabled before I could make the changes to TLS in Internet Explorer

Re: 10.6.1 New Install - Error The server was unable to access the URL

JoelBennett — Fri, 08 Feb 2019 19:38:49 GMT

Thanks for this Joe. Just ran into it today out here, but not for a new site setup. Existing services within an existing server instance that ran fine previously (e.g. PublishingTools) were failing to start, giving this same error. Changing the TLS settings for the account running the ArcGIS Server service was the solution.

Re: 10.6.1 New Install - Error The server was unable to access the URL

GrandLyon — Thu, 18 Jul 2019 12:36:30 GMT

For me, TLS 1.0 was disable in IE for the user running Arcgis server.

I've added TLS 1.0 and site was successfully created.

Thank you

Re: 10.6.1 New Install - Error The server was unable to access the URL

JoshuaDalton — Fri, 22 Sep 2023 21:12:37 GMT

Additional notes for linux installs.
1: stop server, unset http_proxy, https_proxy, and no_proxy environment variables, then restart server. create site.
2: if that doesn't work, look into hostname.properties file as an option if machine has multiple NIC cards.