topic Re: After upgrade, I can´t view .slpk files in ArcGIS Enterprise Questions

topic Re: After upgrade, I can´t view .slpk files in ArcGIS Enterprise Questions https://community.esri.com/t5/arcgis-enterprise-questions/after-upgrade-i-can-t-view-slpk-files/m-p/652655#M24916 <HTML><HEAD></HEAD><BODY><P><SPAN style="background-color: #ffffff; border: 0px;">Luiz, thanks for the details!  With this information i\n mind, I<SPAN style="border: 0px; font-weight: inherit;"> </SPAN></SPAN><SPAN style="background-color: #ffffff; border: 0px; font-weight: inherit; font-size: 14px;">recommend creating a case with<SPAN style="border: 0px; font-weight: inherit; font-size: 14px;"> your Esri distributor's technical support.  You can do this by accessing the Support website <A href="https://support.esri.com/en/contact-tech-support">here</A>.  </SPAN>D</SPAN><SPAN style="background-color: #ffffff; border: 0px; font-weight: inherit; font-size: 11pt;">oing so would allow for an analyst to determine how to best assist you with the behavior you're encountering.</SPAN></P></BODY></HTML> Tue, 18 Feb 2020 17:17:33 GMT jill_es 2020-02-18T17:17:33Z After upgrade, I can´t view .slpk files https://community.esri.com/t5/arcgis-enterprise-questions/after-upgrade-i-can-t-view-slpk-files/m-p/652652#M24913 <HTML><HEAD></HEAD><BODY><P>Hi guys</P><P></P><P>My 10.6.1 was upgraded to 10.7.1 (Server and Image Server, Portal and Datastore - Relational and TileCache) last week on linux. Everything works well, but I can´t view Scene Layers  created after the upgrade from CityEngine 2019.1, or ArcGIS Pro.</P><P></P><P>Here the logs on ArcGIS Server after try to upload one file.</P><P></P><DIV class="" style="color: #505051; background-color: #ffffff; border: none; font-size: 12px;"><TABLE border="0" cellpadding="0" cellspacing="0" style="font-size: 12px;"><TBODY><TR style="background: url(";"><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">SEVERE</TD><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">12/02/2020 13:30:15</TD><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">Method failed.HRESULT = 0x80041202 : This is a FACILITY_ITF error that is specific to the interface that returned this error. See the documentation of the interface that returned this error for information about this HRESULT.</TD><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">System/RasterProcessing.ImageServer</TD></TR></TBODY></TABLE></DIV><DIV class="" style="color: #505051; background-color: #ffffff; border: none; font-size: 12px;"><TABLE border="0" cellpadding="0" cellspacing="0" style="font-size: 12px;"><TBODY><TR style="background: url(";"><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">SEVERE</TD><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">12/02/2020 13:30:11</TD><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">Method failed.HRESULT = 0x80041202 : This is a FACILITY_ITF error that is specific to the interface that returned this error. See the documentation of the interface that returned this error for information about this HRESULT.</TD><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">System/RasterProcessing.ImageServer</TD></TR></TBODY></TABLE></DIV><DIV class="" style="color: #505051; background-color: #ffffff; border: none; font-size: 12px;"><TABLE border="0" cellpadding="0" cellspacing="0" style="font-size: 12px;"><TBODY><TR style="background: url(";"><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">WARNING</TD><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">12/02/2020 13:30:11</TD><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">ClientCachingAllowed property not found.</TD><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">System/RasterProcessing.ImageServer</TD></TR></TBODY></TABLE></DIV><DIV class="" style="color: #505051; background-color: #ffffff; border: none; font-size: 12px;"><TABLE border="0" cellpadding="0" cellspacing="0" style="font-size: 12px;"><TBODY><TR style="background: url(";"><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">WARNING</TD><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">12/02/2020 13:30:11</TD><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">IgnoreCache property not found.</TD><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">System/RasterProcessing.ImageServer</TD></TR></TBODY></TABLE></DIV><DIV class="" style="color: #505051; background-color: #ffffff; border: none; font-size: 12px;"><TABLE border="0" cellpadding="0" cellspacing="0" style="font-size: 12px;"><TBODY><TR style="background: url(";"><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">WARNING</TD><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">12/02/2020 13:30:11</TD><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">CacheOnDemand property not found.</TD><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">System/RasterProcessing.ImageServer</TD></TR></TBODY></TABLE></DIV><DIV class="" style="color: #505051; background-color: #ffffff; border: none; font-size: 12px;"><TABLE border="0" cellpadding="0" cellspacing="0" style="font-size: 12px;"><TBODY><TR style="background: url(";"><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">WARNING</TD><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">12/02/2020 13:30:11</TD><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;">IsCached property not found.</TD><TD class="" style="border-width: 1px; border-style: solid; border-color: transparent #e5dac8 #e5dac8 transparent; padding: 3px 5px;"><P>System/RasterProcessing.ImageServer</P></TD></TR></TBODY></TABLE></DIV><P></P><P>My steps</P><P></P><P> - Select my data on Cityengine --> Export models -> Scene Layer Package -->Export</P><P> - In Portal --> Add Item from my Computer - Upload with sucess --> Published Hosted Scene Layers</P><P>   - Open a Scene View and Add the File</P><P></P><P><IMG alt="Scene Viewer Portal for ArcGIS" class="jive-emoji image-1 jive-image" height="274" src="https://community.esri.com/legacyfs/online/481960_chrome_oNdJNZEsOY.png" width="500" /></P><P>Here the same file on ArcGIS online</P><P><IMG alt="AGOL Scene Viewer" class="jive-emoji image-2 jive-image" height="318" src="https://community.esri.com/legacyfs/online/482003_chrome_innkgsv2ql.png" width="581" /></P></BODY></HTML> Wed, 12 Feb 2020 14:23:13 GMT https://community.esri.com/t5/arcgis-enterprise-questions/after-upgrade-i-can-t-view-slpk-files/m-p/652652#M24913 Luiz_AmadeuCoutinho 2020-02-12T14:23:13Z Re: After upgrade, I can´t view .slpk files https://community.esri.com/t5/arcgis-enterprise-questions/after-upgrade-i-can-t-view-slpk-files/m-p/652653#M24914 <HTML><HEAD></HEAD><BODY><P>Hi Luiz - starting with ArcGIS Enterprise 10.7.1, you will need to install the Web Styles setup (available through MyEsri) to view anything beyond basic shapes.  This is explained further in the documentation <A href="https://enterprise.arcgis.com/en/portal/latest/administer/windows/scene-viewer-requirements.htm#ESRI_SECTION1_024E404971864F418E2929B51D2FE1F4">here</A>.  After installing, are you still having trouble viewing your scene layers?</P></BODY></HTML> Thu, 13 Feb 2020 00:09:45 GMT https://community.esri.com/t5/arcgis-enterprise-questions/after-upgrade-i-can-t-view-slpk-files/m-p/652653#M24914 jill_es 2020-02-13T00:09:45Z Re: After upgrade, I can´t view .slpk files https://community.esri.com/t5/arcgis-enterprise-questions/after-upgrade-i-can-t-view-slpk-files/m-p/652654#M24915 <HTML><HEAD></HEAD><BODY><P>Hi Jill</P><P></P><P>Yes it was installed. I can open old projects</P><P></P><P><IMG alt="" class="jive-emoji image-1 jive-image j-img-original" src="https://community.esri.com/legacyfs/online/482088_Inkedfilezilla_KovMgIcrpg_LI.jpg" /></P></BODY></HTML> Thu, 13 Feb 2020 11:07:08 GMT https://community.esri.com/t5/arcgis-enterprise-questions/after-upgrade-i-can-t-view-slpk-files/m-p/652654#M24915 Luiz_AmadeuCoutinho 2020-02-13T11:07:08Z Re: After upgrade, I can´t view .slpk files https://community.esri.com/t5/arcgis-enterprise-questions/after-upgrade-i-can-t-view-slpk-files/m-p/652655#M24916 <HTML><HEAD></HEAD><BODY><P><SPAN style="background-color: #ffffff; border: 0px;">Luiz, thanks for the details!  With this information i\n mind, I<SPAN style="border: 0px; font-weight: inherit;"> </SPAN></SPAN><SPAN style="background-color: #ffffff; border: 0px; font-weight: inherit; font-size: 14px;">recommend creating a case with<SPAN style="border: 0px; font-weight: inherit; font-size: 14px;"> your Esri distributor's technical support.  You can do this by accessing the Support website <A href="https://support.esri.com/en/contact-tech-support">here</A>.  </SPAN>D</SPAN><SPAN style="background-color: #ffffff; border: 0px; font-weight: inherit; font-size: 11pt;">oing so would allow for an analyst to determine how to best assist you with the behavior you're encountering.</SPAN></P></BODY></HTML> Tue, 18 Feb 2020 17:17:33 GMT https://community.esri.com/t5/arcgis-enterprise-questions/after-upgrade-i-can-t-view-slpk-files/m-p/652655#M24916 jill_es 2020-02-18T17:17:33Z