topic Re: Problem starting PublishingTools Service in ArcGIS Enterprise Questions

Problem starting PublishingTools Service

Syed_AzamGhouri — Thu, 11 Jan 2018 09:18:02 GMT

I am using ArcGIS server 10.2.2. The following message appeared when starting PublishingTools service and it is persistent. Is there a fix for this. Please help. Thanks

Service failed to start

System.PublishingTools.GPServer:
XXXXXXXXXXXXXXXXXX
Service containing process crashed for 'System/PublishingTools.GPServer'.Please see if an error report was generated in 'C:\arcgisserver\logs\SWPRUPFS.MMAA.GOV.QA\errorreports'. To send an error report to Esri, compose an e-mail to ArcGISErrorReport@esri.com and attach the error report file.

Re: Problem starting PublishingTools Service

JayantaPoddar — Thu, 11 Jan 2018 09:33:13 GMT

Please provide full control the ArcGIS Server account and the Current User account have for ArcGIS Directory and ConfigStore. Then restart ArcGIS Server service (Run > services.msc)

Re: Problem starting PublishingTools Service

Syed_AzamGhouri — Thu, 11 Jan 2018 09:52:21 GMT

Thanks a lot dear Jayanta. What are these accounts and the directories on the default installation of ArcGIS server? Just to speed up fix. Thanks in advance.

Re: Problem starting PublishingTools Service

Syed_AzamGhouri — Thu, 11 Jan 2018 10:04:50 GMT

Did but problem remains.

Re: Problem starting PublishingTools Service

JayantaPoddar — Thu, 11 Jan 2018 10:18:33 GMT

Could you follow these steps

1)stop arcgis server services.

2)delete the lock files(*.glock and *.rlock ) in arcgisserver\config-store.

3) restart arcgis server service.

4)stop the pending stopping service and then start it.

Re: Problem starting PublishingTools Service

Syed_AzamGhouri — Thu, 11 Jan 2018 10:29:29 GMT

There's a locks directory in it. I deleted all its content and started the Arcgis server service. Still problem remains. There is no rlock file found. Thanks for your help Jayanta.

Re: Problem starting PublishingTools Service

JayantaPoddar — Thu, 11 Jan 2018 10:36:09 GMT

Then try sending the error report file to ArcGISErrorReport@esri.com

They should get in touch with you soon.

And while you wait, you could reboot the ArcGIS Server machine, if possible.

Re: Problem starting PublishingTools Service

Syed_AzamGhouri — Thu, 11 Jan 2018 10:39:34 GMT

I did that as well a couple of days ago. No response yet. Thanks for your time.

Re: Problem starting PublishingTools Service

Syed_AzamGhouri — Thu, 11 Jan 2018 10:49:30 GMT

Dear Jayanta if I do a fresh installation of ArcGIS server do I need to recreate all services? We have flex and javascript apps that consume the services. Thanks in advance. Also will it solve the issue?

Re: Problem starting PublishingTools Service

JayantaPoddar — Thu, 11 Jan 2018 11:05:47 GMT

I will advice you to consult with Esri Tech Support before reinstalling ArcGIS Server.

https://support.esri.com/en/contact-tech-support

Re: Problem starting PublishingTools Service

Syed_AzamGhouri — Thu, 11 Jan 2018 11:08:04 GMT

I did that also and waiting for their reply. just checking if I can get a quick fix. Thank you friend.

Re: Problem starting PublishingTools Service

CarmelConnolly — Thu, 11 Jan 2018 11:57:21 GMT

Could this be part of the problem? Meltdown and Spectre Processor Vulnerabilities | ArcGIS Blog

Carmel

Re: Problem starting PublishingTools Service

ZacharyStauber1 — Thu, 11 Jan 2018 15:23:14 GMT

I have just started getting this, too, on both my test and production servers. And I have been applying all Microsoft patches immediately due to the Meltdown and Spectre vulnerabilities. I'm starting to think they're connected as well. The "System/PublishingTools.GPServer" won't start, and nothing new will publish.

Re: Problem starting PublishingTools Service

RandallWilliams — Thu, 11 Jan 2018 15:32:08 GMT

If you're working with Windows Server 2008r2 or Windows 7, then this issue is likely related conflicts with patches that Microsoft has released regarding the Meltdown and Spectre bugs. As Carmel Connolly mentioned above, we've been discussing this issue in this blog:

https://blogs.esri.com/esri/arcgis/2018/01/08/meltdown-and-spectre-processor-vulnerabilities

Esri support services is tracking this as [#BUG-000110662 Geoprocessing service instances crash after installing windows patches on Microsoft Windows Server 2008 R2 or Windows 7. ]

We are diligently testing and investigating this issue.

Re: Problem starting PublishingTools Service

ZacharyStauber1 — Thu, 11 Jan 2018 15:50:45 GMT

Yes, that was it for me. On my test server, which is Windows Server 2008r2, I uninstalled patch kb4056894 and was able to start the publishing service again and publish a test service. Thanks for your help, folks. I'll rollback from production server and wait for a fix from Esri on ArcGIS Server 10.4.1.

Re: Problem starting PublishingTools Service

Syed_AzamGhouri — Sun, 14 Jan 2018 05:10:41 GMT

Thank you all for your help.

Re: Problem starting PublishingTools Service

Syed_AzamGhouri — Sun, 14 Jan 2018 05:34:50 GMT

I got this patch kb4056894 uninstalled but no luck. I am using ArcGIS Server 10.2.2 on Windows Server 2008r2. Are there any additional things to do? Thanks in advance.

Re: Problem starting PublishingTools Service

ZacharyStauber1 — Tue, 16 Jan 2018 15:55:57 GMT

Maybe. I had to reboot of course, but it also seemed that I had to stop and restart the publishing service even though I had removed the patch and rebooted the entire machine, which restarts everything. I had to specifically restart the publishing service again after it all came back up before it would publish again, on my production server.

Re: Problem starting PublishingTools Service

Syed_AzamGhouri — Wed, 17 Jan 2018 10:26:17 GMT

How far your investigation has come? Can you please update on what could possibly be done to get over this issue. Due to this we are having issues with our web printing geo-processing service as well. Please. Thanks.

Re: Problem starting PublishingTools Service

RandallWilliams — Wed, 17 Jan 2018 14:15:45 GMT

We have identified the issue and are methodically testing patches.