topic Re: ArcGIS Server Statistics no longer recording requests in ArcGIS Enterprise Questions

ArcGIS Server Statistics no longer recording requests

AndrewL — Fri, 16 Dec 2016 15:06:02 GMT

Hello,

I was messing with the log settings a few days ago, and since then my ArcGIS Server Statistics are displaying zero requests every day even though I know for sure many requests are being sent. I checked the usage settings in the Admin directory and everything looks fine there. I attached a screen capture. I'm not sure what I did. Thanks.

Re: ArcGIS Server Statistics no longer recording requests

BillDaigle — Fri, 16 Dec 2016 15:08:08 GMT

Check your logging level. I think it needs to be set to at least "FINE" to get usage stats.

Re: ArcGIS Server Statistics no longer recording requests

AndrewL — Fri, 16 Dec 2016 15:11:22 GMT

Ok thank you I'll give that a shot. I always thought our logs were set to WARNING, but I'll try FINE.

Re: ArcGIS Server Statistics no longer recording requests

MichaelVolz — Fri, 16 Dec 2016 15:21:00 GMT

My logging level is set to Warning and I am still getting results in the Statistics page, so I don't believe this is the issue.

I am running 10.3.1

Re: ArcGIS Server Statistics no longer recording requests

BillDaigle — Fri, 16 Dec 2016 15:23:16 GMT

Interesting. I’m still running 10.1, so it might be a version difference.

Re: ArcGIS Server Statistics no longer recording requests

AndrewL — Fri, 16 Dec 2016 16:49:01 GMT

I talked with Esri Support and they had me change the Aggregate Statistics to 1 minute from 30 minutes. That seems to have worked. It is now showing requests. I'll monitor it throughout the day.

Re: ArcGIS Server Statistics no longer recording requests

MichaelVolz — Fri, 16 Dec 2016 17:52:04 GMT

Where exactly do you find the Aggregate Statistics configuration?

Re: ArcGIS Server Statistics no longer recording requests

AndrewL — Fri, 16 Dec 2016 19:43:41 GMT

Go to your ArcGIS Server Administrator Directory. Should be something like: https://localhost:####/arcgis/admin/login.

Then usage reports > settings

Re: ArcGIS Server Statistics no longer recording requests

DaveTenney — Mon, 04 Mar 2019 14:57:36 GMT

what if your settings are already set to 30min?

using 10.5.1 and the stats populated on the first day but then all of a sudden it stopped and now were not getting any stats.

dave

Re: ArcGIS Server Statistics no longer recording requests

AndrewL — Mon, 04 Mar 2019 16:10:00 GMT

Try changing the Aggregate Statistics to 1 minute from 30 minutes.

Re: ArcGIS Server Statistics no longer recording requests

DaveTenney — Mon, 04 Mar 2019 16:30:54 GMT

out of curiosity, does this action stop or restart the server and its services?

reason i ask is i have to be careful as this is within a live production environment.

thanks

dave