topic Re: network location for ArcGIS server directory in ArcGIS Enterprise Questions

network location for ArcGIS server directory

User35489 — Tue, 04 Sep 2018 12:02:53 GMT

Hello,

I am trying to update arcgis server directories from local server drive to network location. It gives me below error. Kindly suggest

Failed to create the folder '\\192.168.0.1\GISRepository\ArcGISServer106\ArcGISServerDir'.

Environment:

ArcGIS Server 10.6 on Windows 2012 R2

Access to above folder is granted to everyone

I can add above location as 'connect folder' from ArcMap from server.

Thanks again

-AS

Re: network location for ArcGIS server directory

RandallWilliams — Tue, 04 Sep 2018 16:36:54 GMT

Is ArcGIS Server running under a local account or a domain account?

Re: network location for ArcGIS server directory

User35489 — Tue, 04 Sep 2018 16:47:50 GMT

It's a domain account.

and, Network Storage is on different domain than ArcGIS Server.

Re: network location for ArcGIS server directory

JonathanQuinn — Tue, 04 Sep 2018 20:18:05 GMT

Try giving the account explicit read/write access through the Share rather than relying on "Everyone". I rarely expect Server to be able to write to a directory because "Everyone" can write to it anymore and typically need to give the ArcGIS Server user explicit permissions.

Re: network location for ArcGIS server directory

User35489 — Wed, 05 Sep 2018 12:25:13 GMT

still facing the issue, even after granting 'read/write/full-control' access.

any more suggestions please

Re: network location for ArcGIS server directory

JonathanQuinn — Wed, 05 Sep 2018 16:11:26 GMT

Run ProcMon on the Server and filter the path for the share you're trying to use. It may help you determine why it's failing:

Process Monitor - Windows Sysinternals | Microsoft Docs

Re: network location for ArcGIS server directory

User35489 — Thu, 06 Sep 2018 11:03:39 GMT

I found below info, mostly highlighting access denial.

10:27.8

javaw.exe

19592

CreateFile

\\192.168.0.1\GISRepository\ArcGISServer106\ArcGISServerDir

ACCESS DENIED

Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

I want to add below information

Users are managed by portal. I am logged in as admin using Portal named user not a domain user. Will this make difference in access grants ?

Re: network location for ArcGIS server directory

RandallWilliams — Thu, 06 Sep 2018 12:51:09 GMT

No. The user you log into the portal as is irrelevant. The account that matters is the 'ArcGIS Account', aka the runas account that is used to start the portal service. If you were to log into this machine as the runas account, can you write to this share?

Re: network location for ArcGIS server directory

User35489 — Sun, 09 Sep 2018 05:40:31 GMT

Thank you so much, works fine now.