topic Re: Intermittent Slow Response from Cached Service in ArcGIS Enterprise Questions https://community.esri.com/t5/arcgis-enterprise-questions/intermittent-slow-response-from-cached-service/m-p/612883#M23537 <HTML><HEAD></HEAD><BODY><P>I should mention that points in green are the ones from cache service...</P></BODY></HTML> Wed, 10 Aug 2016 22:07:58 GMT SanjayShukla4 2016-08-10T22:07:58Z Intermittent Slow Response from Cached Service https://community.esri.com/t5/arcgis-enterprise-questions/intermittent-slow-response-from-cached-service/m-p/612882#M23536 <HTML><HEAD></HEAD><BODY><P>Hi All, </P><P>I am trying to track this issue with one of the cached map services running on ArcGIS Server 10.3/Windows Server 2012 R2. Service response time is very high at certain times, I wanted to know what may be causing this behavior. I managed to get some information from logs that shows the issue. </P><P>Thanks </P><P>Jay</P><P></P><P>&nbsp;&nbsp;&nbsp; <IMG alt="CahcedServiceResponse2.PNG" class="image-1 jive-image" src="https://community.esri.com/legacyfs/online/215048_CahcedServiceResponse2.PNG" style="width: auto; height: auto;" /></P></BODY></HTML> Wed, 10 Aug 2016 21:31:23 GMT https://community.esri.com/t5/arcgis-enterprise-questions/intermittent-slow-response-from-cached-service/m-p/612882#M23536 SanjayShukla4 2016-08-10T21:31:23Z Re: Intermittent Slow Response from Cached Service https://community.esri.com/t5/arcgis-enterprise-questions/intermittent-slow-response-from-cached-service/m-p/612883#M23537 <HTML><HEAD></HEAD><BODY><P>I should mention that points in green are the ones from cache service...</P></BODY></HTML> Wed, 10 Aug 2016 22:07:58 GMT https://community.esri.com/t5/arcgis-enterprise-questions/intermittent-slow-response-from-cached-service/m-p/612883#M23537 SanjayShukla4 2016-08-10T22:07:58Z Re: Intermittent Slow Response from Cached Service https://community.esri.com/t5/arcgis-enterprise-questions/intermittent-slow-response-from-cached-service/m-p/612884#M23538 <HTML><HEAD></HEAD><BODY><P>From the log statistics, could you determine if any other processes were running at the same time?&nbsp; And do you have enought instances assigned to the cached service? </P></BODY></HTML> Thu, 11 Aug 2016 05:55:24 GMT https://community.esri.com/t5/arcgis-enterprise-questions/intermittent-slow-response-from-cached-service/m-p/612884#M23538 FC_Basson 2016-08-11T05:55:24Z Re: Intermittent Slow Response from Cached Service https://community.esri.com/t5/arcgis-enterprise-questions/intermittent-slow-response-from-cached-service/m-p/612885#M23539 <HTML><HEAD></HEAD><BODY><P>Hello Sanjay,</P><P></P><P>To resolve such type of issue have multiple solutions,</P><P></P><P><SPAN style="font-family: 'Arial','sans-serif'; background: white;">To resolve such type of issue have multiple solutions,</SPAN></P><P><SPAN style="font-family: 'Arial','sans-serif'; background: white;">1) </SPAN><SPAN class="correction">Upgrade</SPAN><SPAN class="apple-converted-space"> your ArcGIS server version with latest one 10.4.1. </SPAN></P><P> <SPAN style="background: white; font-family: 'Arial','sans-serif';">2)</SPAN> <SPAN style="background: white; font-family: 'Arial','sans-serif';">Increase</SPAN><SPAN class="apple-converted-space"> <SPAN style="font-family: 'Arial','sans-serif'; background: white;">you cache map service instance pooling values </SPAN></SPAN></P><P> <SPAN style="background: white; font-family: 'Arial','sans-serif';">3)</SPAN> <SPAN style="background: white; font-family: 'Arial','sans-serif';">Check</SPAN><SPAN class="apple-converted-space"> <SPAN style="font-family: 'Arial','sans-serif'; background: white;">your database connection status and windows server process like CPU</SPAN><SPAN class="correction">,</SPAN><SPAN class="apple-converted-space"> RAM </SPAN></SPAN></P><P><SPAN style="font-family: 'Arial','sans-serif'; background: white;">4) Increase your hardware resources.</SPAN></P><P><SPAN style="font-family: 'Arial','sans-serif'; background: white;">Above points are help you to improve service performance.</SPAN></P><P><SPAN style="font-family: 'Arial','sans-serif'; background: white;"> </SPAN></P><P>Thanks</P></BODY></HTML> Thu, 11 Aug 2016 14:28:30 GMT https://community.esri.com/t5/arcgis-enterprise-questions/intermittent-slow-response-from-cached-service/m-p/612885#M23539 Anonymous User 2016-08-11T14:28:30Z Re: Intermittent Slow Response from Cached Service https://community.esri.com/t5/arcgis-enterprise-questions/intermittent-slow-response-from-cached-service/m-p/612886#M23540 <HTML><HEAD></HEAD><BODY><P>Sanjay,</P><P></P><P>Check for antivirus or other security software interference on the cache storage location or on the ArcGIS Server machines in the site.</P><P></P><P>Subu</P></BODY></HTML> Tue, 23 Aug 2016 17:59:16 GMT https://community.esri.com/t5/arcgis-enterprise-questions/intermittent-slow-response-from-cached-service/m-p/612886#M23540 SubuSwaminathan1 2016-08-23T17:59:16Z Re: Intermittent Slow Response from Cached Service https://community.esri.com/t5/arcgis-enterprise-questions/intermittent-slow-response-from-cached-service/m-p/612887#M23541 <HTML><HEAD></HEAD><BODY><P>Thanks all for the helpful comments...will try and implement these suggestions. Thanks again.&nbsp; </P></BODY></HTML> Mon, 29 Aug 2016 17:11:17 GMT https://community.esri.com/t5/arcgis-enterprise-questions/intermittent-slow-response-from-cached-service/m-p/612887#M23541 jayshukla 2016-08-29T17:11:17Z