topic Re: ArcGIS Enterprise 10.5 backup with WebGIS DR - Failed to generate the ArcGIS Server token from the portal in ArcGIS Enterprise Questions

ArcGIS Enterprise 10.5 backup with WebGIS DR - Failed to generate the ArcGIS Server token from the portal

AlessandroValra — Fri, 27 Sep 2019 15:13:13 GMT

Hello,

I need to do a full backup of an AGE 10.5 using the WebGIS DR tool.

The final aim is restoring it on a different machine as described in the guide Migrate to a new machine in ArcGIS Enterprise using the WebGIS DR tool

My server OS is Windows 2008 R2 64bit.

I am following Create an ArcGIS Enterprise backup—Portal for ArcGIS (10.5.x) | ArcGIS Enterprise.

I have configured my webgis.properties file (called "webgisdir_BAK.properies"), and then I launch from the CMD the command:

webgisdr --export --file "C:\Program Files\ArcGIS\Portal\tools\webgisdir\webgisdir_BAK.properies"

Unfortunately, I receive the following error:

Failed to generate the ArcGIS Server token from the portal https://svksi058a.globalnt.it:7443/arcgis/sharing.

Failed to get the configuration of the web GIS.

Stopping the webgisdr utility

I attach the encrypted "webgisdir_BAK.properies" and the "webgisdr.log".

I also tried to set the ArcGIS Server to HTTPS Only and have my Web Adaptor allowing administrative access as suggested in Portal Backup with webgisdr: Server is not started, but still I had no luck.

I also opened a case to Esri meanwhile but as this is an important operation, I wanted to post my problem here to see if I had more chances to solve it.

Thanks in advance.

Re: ArcGIS Enterprise 10.5 backup with WebGIS DR - Failed to generate the ArcGIS Server token from the portal

Travis_Esri — Fri, 27 Sep 2019 15:26:51 GMT

Hello,

Have you tried changing your Portal URL to use the web adaptor versus the internal machine name and port?

I would also recommend moving the .properties file outside of its default location in Program files to a newly created folder, apply full permissions for the ArcGIS Portal account, and attempt the backup again.

Also, are you using IWA by chance?

Regards,

Travis

Re: ArcGIS Enterprise 10.5 backup with WebGIS DR - Failed to generate the ArcGIS Server token from the portal

AlessandroValra — Fri, 27 Sep 2019 15:43:28 GMT

Thanks for the feedback Travis Shore‌

Yes, I tried with both the Web Adaptor context and the machine name but I had the same error.

I also tried moving the .properties file in another directory where I gave arcgis user full pemissions but still the same...

Sorry but what is IWA?

UPDATE

No, I am not using "Integrated Windows Authentication".

Re: ArcGIS Enterprise 10.5 backup with WebGIS DR - Failed to generate the ArcGIS Server token from the portal

JonathanQuinn — Fri, 27 Sep 2019 22:07:43 GMT

Can you describe the configuration? Do you have Portal and Server on separate machines? What URLs are you using for federation?

Re: ArcGIS Enterprise 10.5 backup with WebGIS DR - Failed to generate the ArcGIS Server token from the portal

AlessandroValra — Mon, 30 Sep 2019 07:42:37 GMT

It's a single machine deployment. The URL used for federation is as follows (as in https://MY_PORTAL/portal/portaladmin/federation/servers/1SERVERID😞

Name:    SVKSI058A.GLOBALNT.IT:6443
Id:    1przKOGLX3ZqhtCj
Url:    https://sit.a4mobility.it/arcgis
Role:    HOSTING_SERVER
Admin Url:    https://SVKSI058A.GLOBALNT.IT:6443/arcgis

Re: ArcGIS Enterprise 10.5 backup with WebGIS DR - Failed to generate the ArcGIS Server token from the portal

AlessandroValra — Mon, 30 Sep 2019 14:52:31 GMT

Jonathan Quinn

I also saw you other answer to a similar problem here: https://community.esri.com/thread/223536-webgisdr-backup-failed-with-unable-to-generate-token

Can I please ask you where to find the logback.xml file, if it is present in 10.5 version?

Re: ArcGIS Enterprise 10.5 backup with WebGIS DR - Failed to generate the ArcGIS Server token from the portal

HarroldSompotan — Tue, 01 Oct 2019 05:38:11 GMT

As a quick test, outside of the Webgisdr, are you able to make an ArcGIS Server back up site or Portal backup via the admin end points using the ports or through the Web Adaptor URL?

https://server:port/arcgis/exportSite or https://portalwebadaptor/portal/portladmin/exportSite

https://developers.arcgis.com/rest/enterprise-administration/server/exportsite.htm

Re: ArcGIS Enterprise 10.5 backup with WebGIS DR - Failed to generate the ArcGIS Server token from the portal

AlessandroValra — Tue, 01 Oct 2019 07:13:11 GMT

Thanks for the hint. Will test ASAP and report back.

Re: ArcGIS Enterprise 10.5 backup with WebGIS DR - Failed to generate the ArcGIS Server token from the portal

AlessandroValra — Tue, 01 Oct 2019 12:52:12 GMT

I successfully exported the server and portal sites with the exportSites methods in the same folder where I would have placed the output of the webgis dr without problems...

Re: ArcGIS Enterprise 10.5 backup with WebGIS DR - Failed to generate the ArcGIS Server token from the portal

AlessandroValra — Tue, 01 Oct 2019 15:11:27 GMT

Harrold Sompotan‌

given that mine is just a migration to a new machine and the deployment is very basic with few (3) users, would you suggest going with these methods?

In my opinion, they seem rather straight forward, although I never tried them.

Thanks in advance for any advice.

Re: ArcGIS Enterprise 10.5 backup with WebGIS DR - Failed to generate the ArcGIS Server token from the portal

JonathanQuinn — Tue, 01 Oct 2019 16:54:47 GMT

The logs are a bit different at 10.5, I'll need to double check what's used at that version. Do you have administrative access enabled for the Server Web Adaptor?

Re: ArcGIS Enterprise 10.5 backup with WebGIS DR - Failed to generate the ArcGIS Server token from the portal

AlessandroValra — Wed, 02 Oct 2019 07:24:41 GMT

Do you have administrative access enabled for the Server Web Adaptor?

Yes I do.

Re: ArcGIS Enterprise 10.5 backup with WebGIS DR - Failed to generate the ArcGIS Server token from the portal

AlessandroValra — Tue, 08 Oct 2019 10:45:48 GMT

Replying to myself. I tried the export/import site from one machine to another and I had issues because in the new machine I came up having a Portal federated with a server with the hostname of the old machine. I managed to fix it but this is of course a good method to recover from a disaster but not to migrate...