topic Re: ArcGis Server Manager in ArcGIS Enterprise Questions

ArcGis Server Manager

FernandoVasquez — Wed, 26 Jun 2019 22:08:37 GMT

Hi everyone, can you help me?

when I wanted to install ArcGis Server Manager, i have this problem:

"Error there was an error creating your initial administrator account

index service configuration failed

For more information, please view the log located in the content directory specified during setup (C:\sites\srcgisportal\logs)"

Do you know what is the possible solution or something like that ???

Attached the image

Thank yo so much

Re: ArcGis Server Manager

DerekLaw — Thu, 27 Jun 2019 05:45:48 GMT

Hi Fernando,

What release of ArcGIS Enterprise are you trying to install?

> when I wanted to install ArcGis Server Manager

The screenshot indicates that you're trying to setup a Portal for ArcGIS site, not ArcGIS Server Manager - can you please confirm?

> For more information, please view the log located in the content directory specified during setup (C:\sites\srcgisportal\logs)

Have you looked at the contents of the log file? What does it say? Can you please post the contents of the log?

Hope this helps,

Re: ArcGis Server Manager

FernandoVasquez — Thu, 27 Jun 2019 20:22:43 GMT

Hi Derek

About your questions:

What release of ArcGIS Enterprise are you trying to install?

It´s 10.7

Have you looked at the contents of the log file? What does it say? Can you please post the contents of the log?

This is the contents of the log

Thank you for your support

Re: ArcGis Server Manager

DerekLaw — Fri, 28 Jun 2019 03:17:43 GMT

Hi Fernando,

> Failed to configure spatiotemporal big data store

I suggest you verify that you've met the system requirements for the ArcGIS Data Store:

ArcGIS Data Store 10.7.x system requirements—ArcGIS Enterprise system requirements | ArcGIS Enterprise

For example, for the spatiotemporal big data store you need 16 GB free memory.

Hope this helps,

Re: ArcGis Server Manager

JonathanQuinn — Fri, 28 Jun 2019 21:24:23 GMT

Are you on a one core machine? If so, The internal index service will fail to start:

BUG-000122935 - Unable to create a site or initial administrator account for Portal for ArcGIS 10.7 on a single core machine.

If you have more than one core, take a look at the logs under C:\Program Files\ArcGIS\Portal\framework\runtime\ds\usr\logs\<machine>\elasticlog

Re: ArcGis Server Manager

Su_MayOo — Wed, 07 Aug 2019 09:50:33 GMT

Hi Jonathan,

I am having the same error message as above while I am creating ArcGIS Portal site and creating ArcGIS portal administrator account. But I am using Linux OS. The BUG is recorded as Windows platform.

May I know if my issue is also related to this bug BUG-000122935: Unable to create a site or initial administrator acc.. ?

We currently have 4 CPU and 1 core per socket. Do we need to have multiple core in each CPU? eg., 4 Cores per CPU? Can we also have like 2 CPU with 2 cores each? Because minimum requirement for Portal server is 4 cores for 100 concurrent users. Please advise.

I am using below versions of ArcGIS, OS and current configuration of the server.

ArcGIS version: ArcGIS Portal 10.7.1

OS version : Red Hat Enterprise Linux Server 7.6 (Maipo)

Below is the error message in the log file.

Thanks in advance,

Su May

Re: ArcGis Server Manager

WilliamCraft — Thu, 05 Dec 2019 20:54:25 GMT

Adding additional cores to our single-core virtual machines resolved this error for us as Jonathan Quinn suggests via the aforementioned bug.