topic Re: Web Adaptor Application Error in ArcGIS Enterprise Questions

Web Adaptor Application Error

CameronMcCormick — Thu, 18 Oct 2012 11:43:00 GMT

I have installed the web adaptor on a server in the DMZ so that we can allow our services to be seen to the "outside" world.
The installation does not give any errors. I've followed up the installation with the web adaptor configuration and there does not seem to be an issue.
When I attempt to go to the URL for accessing the services directory, I get the following error:
[ATTACH=CONFIG]18523[/ATTACH]
If I manually type the URL of <arcgisserver>:6080/arcgis/rest/services, it shows the REST services directory with no problems.

The machine is Windows Server 2008 R2 and was set up for reverse proxy access to our [now] old 9.3.1 ArcGIS Server services.

Any help would be greatly appreciated!

Re: Web Adaptor Application Error

ZacharyHart — Thu, 18 Oct 2012 11:47:38 GMT

Are there any errors in your Server Logs?

Oh, and what web server are you hosting the web adaptor on?

Re: Web Adaptor Application Error

CameronMcCormick — Thu, 18 Oct 2012 11:59:58 GMT

We are using IIS 7.

Checked the logs using "DEBUG" and it doesn't give me anything besides:

DEBUG

Oct 18, 2012 8:57:04 AM

updating logConfig on this machine.

Admin

DEBUG

Oct 18, 2012 8:57:03 AM

Executor is idle and waiting for a job from the scanner.

Server

DEBUG

Oct 18, 2012 8:57:03 AM

Executor is idle and waiting for a job from the scanner.

Server

DEBUG

Oct 18, 2012 8:57:03 AM

Executor is idle and waiting for a job from the scanner.

Server

DEBUG

Oct 18, 2012 8:57:03 AM

Scanner is sorting the jobs in the submitted folder.

Server

DEBUG

Oct 18, 2012 8:57:03 AM

Scanner found that executors have '2' capacity to execute jobs. Scanning for jobs.

Server

DEBUG

Oct 18, 2012 8:57:03 AM

Scanner found that executors have '3' capacity to execute jobs. Scanning for jobs.

Server

DEBUG

Oct 18, 2012 8:57:02 AM

Scanner is sorting the jobs in the submitted folder.

Server

Re: Web Adaptor Application Error

ZacharyHart — Thu, 18 Oct 2012 12:05:49 GMT

Can you change your Log filter to VERBOSE and try to hit the REST endpoint again, and then check the log?

Re: Web Adaptor Application Error

CameronMcCormick — Thu, 18 Oct 2012 12:15:53 GMT

Verbose is not logging anything from my web adaptor error. I hit the REST services page on another machine and it updated the log though.

Re: Web Adaptor Application Error

ZacharyHart — Thu, 18 Oct 2012 12:23:38 GMT

could you show a screen shot from your web adaptor configuration page? you are providing the adaptor with the appropriate domain name, correct?

Is SSL enabled on your GIS server and/or your web site? (i see you can access it from port 80, but i'm still curious to see what you provided for your GIS Server URL)

Re: Web Adaptor Application Error

CameronMcCormick — Thu, 18 Oct 2012 12:53:21 GMT

Here is the webadaptor.config file screenshot[ATTACH=CONFIG]18524[/ATTACH]
GISAPPDEV is the DNS which is currently GISAPP4
We are not using SSL on this site.

I'm beginning to wonder if the reverse proxy setup is making this happen since there is a url rewrite on arcgis/rest* for inbound requests. Could this be the problem?

Re: Web Adaptor Application Error

ZacharyHart — Thu, 18 Oct 2012 13:19:39 GMT

Hmm...you configured this via the webadaptor config site, correct?

The reason I ask is that your config file looks different than mine. The node is my machine name and the site URL includes my fully qualified domain name:

<GISServers>
<Node>ARCGISWORKGROUP</Node>
</GISServers>
<SiteUrl>https://FQDN:6443</SiteUrl>

I'm not gonna be any help on the reverse proxy; our hardware firewall apparently obviates the need for one.

Re: Web Adaptor Application Error

CameronMcCormick — Thu, 18 Oct 2012 13:55:16 GMT

I used the web adaptor config site and it's strange that yours is different.
I'm in the process of unregistering and uninstalling the web adaptor followed by a new install. Maybe that will make a difference.

Re: Web Adaptor Application Error

ZacharyHart — Thu, 18 Oct 2012 14:12:29 GMT

I used the web adaptor config site and it's strange that yours is different.
I'm in the process of unregistering and uninstalling the web adaptor followed by a new install. Maybe that will make a difference.

Are you currently hosting any other web applications on IIS7?? (and successfully accessing them that is).

Re: Web Adaptor Application Error

CameronMcCormick — Fri, 19 Oct 2012 10:23:39 GMT

Are you currently hosting any other web applications on IIS7?? (and successfully accessing them that is).

DOH!
After I reinstalled everything yesterday, I got pulled away on another project and didn't have time to work on this. Overnight I had a revelation about the tutorial I used for making reverse proxy work and the new error I was getting after the install. I kept getting a URL rewrite error using the localhost path and a 500 error on every other machine. The IIS tutorial for reverse proxy sets up a URL rewrite on the default site, so even after I removed the "sites" from the tutorial the URL rewrite rules still existed.
Thanks for all the help LANDVEST!

Re: Web Adaptor Application Error

ZacharyHart — Fri, 19 Oct 2012 10:44:37 GMT

Cameron, good luck and keep us posted if you get it up and working. Having some level of resolution in the threads are good for those of us out there searching for answers.

But I understand your situation: getting pulled away just when you're this close to fixing something!

Re: Web Adaptor Application Error

CameronMcCormick — Fri, 19 Oct 2012 13:48:01 GMT

Works like a charm! *knock on wood
Got a map service and a few geocoding services up.
Link to our public facing ArcGIS Server site

Re: Web Adaptor Application Error

PankajChaudhari — Mon, 03 Dec 2012 01:25:09 GMT

HI,

I am also facing same problem. Can you please guide me how you have solved that application error problem of web adaptor. Thanks