Portal Collaboration Issue

DavidHoy — Thu, 25 Oct 2018 01:07:55 GMT

At my customer's site.

We have established three individual ArcGIS Enterprise 10.6.1 sites using Cloud Builder for AWS Command Line Interface Scripting.

The Sites have all been built using the HA template which provides Portal Content and Config and ArcGIS Server Config on AWS S3 buckets.

We have established a Distributed Collaboration between “Hub” and “Core” sites and created a collaboration workspace providing 1-way Core to Hub sync by registration.

At the first test, we added a pdf file to the “Core” site and shared the item with the Core2Hub-Collab Group associated with the Workspace.

The synchronisation fails – and has done repeatedly – even after dropping and recreating the collaboration/workspace etc.

In the Portal Log on the receiver “Hub” site – we see the following error message (and no other messages at the same time)

Type	Message	Time	Source	Machine	User	Code	Process
SEVERE	Content store disk space usage threshold of '10' GB reached. Unable to add item while syncing data.	2018-10-24T05:43:03,477	Sharing	10.0.0.32		219999	9424

In the Portal Log on the sender “Core” site – we see the following

Type	Message	Time	Source	Machine	User	Code	Process
INFO	An on-demand synchronization job for items in the collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' with participant '5d0f6a7e-9420-498b-b1e9-43fb22b08fad' has completed	2018-10-24T22:12:40,29	Sharing	10.0.0.17	portaladmin	219999	8256
WARNING	A scheduled job synchronizing items of collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' with participant '61f08ddb-638e-4eac-8846-3f07fda3fd15' has failed.	2018-10-24T22:12:40,24	Sharing	10.0.0.17	portaladmin	219999	8256
WARNING	A scheduled job synchronizing items of collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' with participant '61f08ddb-638e-4eac-8846-3f07fda3fd15' has failed.	2018-10-24T22:12:40,24	Sharing	10.0.0.17	portaladmin	219999	8256
WARNING	The import of replication package on portal with id '5d0f6a7e-9420-498b-b1e9-43fb22b08fad' failed.	2018-10-24T22:12:40,19	Sharing	10.0.0.17	portaladmin	219999	8256
INFO	A scheduled job synchronizing the items of collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' is uploading the collaboration replication package (CRPK).	2018-10-24T22:12:39,809	Sharing	10.0.0.17	portaladmin	219999	8256
INFO	Replication package size is '917.92' 'KB'	2018-10-24T22:12:39,725	Sharing	10.0.0.17	portaladmin	219999	8256
INFO	A scheduled job synchronizing the items of collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' found 1 items to send and 0 items to remove.	2018-10-24T22:12:39,572	Sharing	10.0.0.17	portaladmin	219999	8256
INFO	A collaboration scheduled item sync job is processing Enterprise participant with id 61f08ddb-638e-4eac-8846-3f07fda3fd15.	2018-10-24T22:12:38,945	Sharing	10.0.0.17	portaladmin	219999	8256
INFO	A scheduled job synchronizing the items of collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' has started.	2018-10-24T22:12:38,927	Sharing	10.0.0.17	portaladmin	219999	8256
INFO	An on-demand synchronization job for items in the collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' with participant '5d0f6a7e-9420-498b-b1e9-43fb22b08fad' has started	2018-10-24T22:12:38,919	Sharing	10.0.0.17	portaladmin	219999	825

Analysis

By examining the invite/response messages when the collaboration was set up we can identify:

The participant '5d0f6a7e-9420-498b-b1e9-43fb22b08fad' is the sending guest “Core” portal
The participant '61f08ddb-638e-4eac-8846-3f07fda3fd15' is the receiving host “Hub” portal

We can see the S3 bucket used for Portal Content for the Host in the AWS console

and we can add content manually to this Portal

Why does Hub portal report that less than 10GB is available?

Perhaps this is a misleading error message and actually means – "cant access the S3 bucket at all" ?

I suspect a permissions problem – but cant see what that may be.

Both Portals are configured to use the same AWS IAM credentials

Re: Portal Collaboration Issue

DavidHoy — Mon, 05 Nov 2018 03:44:44 GMT

Support have confirmed there is a bug implementing Distributed Collaboration with ArcGIS Enterprise using a Cloudstore for Portal Content.

BUG-000117926

The “steps to reproduce” in this bug don’t quite match the case I have – but it is clearly the same issue and should be described as Collaboration fails when the “receiver” of the synchronisation uses Cloud Storage for Portal Content.

So – until there is a patch – don’t setup Collaborations involving Cloudstore for Portal Content.

topic Portal Collaboration Issue in ArcGIS Enterprise Questions

Portal Collaboration Issue

Re: Portal Collaboration Issue